“A detour but worth it”

It was a relaxing, traditional stay away from big cities. The room was very large and we appreciated that. The onsen was great and you can book a private onsen which was ideal for us.

“Highly Recommended”

1. Helpful and kind staffs 2. Excellent onsen, very authentic 3. Good food, dinner was beautiful and delicious 4. Great location

Nice ryokan with nice onsens. Dinner and breakfast were delicious!

“Fantastic experience.”

Very helpful staff. Wonderfully traditional Japanese.

The staff were very helpful, well trained and friendly.

cozy, traditional ryokan. I like the room with bed; room temperature is good, not too hot!

“Wonderful”

Wonderful old style Japanese building Great food Attentive staff Great Japanese style rooms

“Perfect place to stay for a relaxing retreat.”

The hotel picked us up from Zao onsen bus terminal on time. They carried all the luggage’s from the lobby to the rooms. All amenities were provided and had onsen facilities. Breakfast was included and we added on a dinner. All meals were detailed, intricate and absolutely amazing especially for our snowboarding needs. The rooms were spacious with a seperate dining area to the bedrooms. The only think that made it 4.9/5 was that they didn’t have a laundry facility. 100% would come back next time. The location is convenient with restaurants and small shops within 2 minutes walk.

“Beautiful ryokan in Zao Onsen”

Beautiful historic building, very clean and well-kept. Staff were very attentive, friendly and could speak English. The indoor and outdoor onsens were fabulous! Food was amazing and beautiful.

“Authentic Food. Maybe better as a restaurant than a ryokan”

Well thought out food menu that was very authentic and delicious. Kudos to the chef and those serving. A special mention to the concierge who helped us with the very heavy luggage.

Incredible ryokan with much history. Wonderful selection of very hot onsen. Delicious dinner and breakfast. It was an amazing stay.

“Excellent ryokan in Zoa Onsen.”

Location, food and in-room hot bath. Staff were brilliant with excellent English spoken by some staff.

“Japanese tradition at its best.”

The overall atmosphere, the property itself, the food which was delicious and the staff who was super helpful

“Beautiful & authentic ryokan experience!”

One of the best ryokans we’ve stayed at in Japan. The location feels straight out of a Ghibli movie, with over 300 years of history and an amazing atmosphere. We stayed for 3 nights and enjoyed some of the best Japanese food each day at the ryokan restaurant. Since both me and my partner have tattoos, we booked the private onsen every evening through reception. The real highlight was the staff. They went above and beyond to make our stay special, spoke good conversational English, and checked in daily to ensure everything was perfect. Highly recommended for an authentic, cozy ryokan experience!

“The property needs more maintenance”

History, location.

“Relax trip very big room nice staff”

Traditional hot spring

“I would really like to share this stay to my fd.”

The room I stayed is huge and have own onsen, which is very good for my partner as he has tattoos. The hotel is big and like a maze. I love all the public onsen in this hotel. Especially the 石風呂, the environment is super nice. The dinner and the breakfast tastes good.

“wonderful experience”

The customer services are tip top!! From the moment we arrive until we check out The staffs will help with parking/luggage and explaining every parts of the hotel. And dinner is superb!!! Onsen 24 hours!!

staff was really friendly and would go above and beyond. breakfast and dinner was also delish! would happily come back again

“Food ample but limited to 3 types of selection. Some area Old ageing condition”

Location and the private onsen within the room.