Nice staff & excellent service

“Excellent choice to ski in Japan especially as part of a larger tour. Due to its extreme closeness to Tokyo . 1.5 hrs by”

Very friendly and efficient staff . Great location

Location, ski in out was so convenient.

“Great location, spacious rooms. Would return.”

Great location. Large rooms. Great option for ski in/out. Ability to hire ski equipment and access to lessons onsite.

Extremely clean and cozy

Well connected by free frequent shuttle buses with the ski resorts and train station Echikawa Yuzawa. Good room for family of 5 - two single bards, plus 3 futons on tatami area. Spacious and nice. Good onsen style bath

“Great for 3 generations travelling together to experience snow for the first time.”

Although somewhat dated the rooms were spacious. The shuttle to the station was a bonus as walking would have been difficult given the snow and bear sightings. The pool was excellent except the opening hours. Finally the public onsen was fabulous.

Spacious rooms

“Fantastic snow holiday place”

Straight on the snow . Excellent views from the room .. Banquet meals were great

“Good experience and Ski in/out hotel.”

Wide space and clean.

“Could be a lot better if the hotel was renovated”

While the room is clean, it feels like it hasnt been updated since the 90s. Modern amenities like enough electric plugs are missing. Location of the hotel is great - 5 minutes from the station.

“Room. Pillows need improvement”

So clean although old facilitie.

“Beautiful looking hotel but just lacked the facilities to support a family. The kids play area in the snow was very smal”

Beautiful and super close to the train station.

“Autumn with friends and family”

Very attentive helpful staff

“Autumn in Japan”

Rooms are big

“Wonderful resort - everything you need for a winter escape in Japan”

My two children (aged 11 and 13) and I loved this place, right from the moment we arrived. We walked from Echigo-Yuzawa train station along the mounds of snow and were all pleasantly surprised and relieved when the lovely reception staff at check-in found us a family room for a continuous three nights - even though I had to book two separate rooms to cover our stay (the resort was fully booked when I made our reservations). He then made sure he found a room with a great view of the ski runs and snowy mountains. It was so kind and made our experience even more special and relaxed. We loved the location and ease of access via JR trains/free hotel shuttle bus service, the staff, the onsite facilities (ski rental shop, free guest lockers, ski lifts/runs of varying difficulty, private and public onsen, gift shops, currency exchange machine, indoor swimming pool, delicious food in the main banquet hall/restaurant, in-room TV, comfy beds, bedding and yukata....all fantastic). Really, this was one of the most excellent few nights we have stayed anywhere and we will be returning many times I am sure :)

“An amazing way to enjoy our first experience of skiing in Japan - we'll be back for sure!”

Amazing location, within walking distance (or free hotel shuttle bus) from Echigo-Yuzawa station, providing excellent access by bullet train to/from Tokyo (1.5hrs) and 40mins to Niigata city (covered by JR Pass on the Joetsu Skinkansen line). NASPA New Otani resort is self-contained, so we simply checked-in and had everything we wanted at our disposal - rental shop for all our ski equipment, skiing (there is no snowboarding at this ski resort, but you can snowboard at other resorts nearby), exceptional buffet banquet breakfasts and dinners included in our room price (deliciously fresh Western and Japanese cuisine); a large, clean and comfortable family room; onsite public and private onsen facilities (extra cost of approx. 3200yen/hour for the private onsen, very worth it for the added comfort and space); indoor heated swimming pool; gift shop and ski/snowboard gear shops; a currency exchange machine accepting several international currencies; and lovely, friendly, helpful staff. We were a family of three (myself and my two children aged 11 and 13), from Australia, and loved that most other guests were Japanese. NASPA New Otani provides various ski lessons, including children's lessons, but we had pre-arranged to meet an English-speaking instructor from an external company (Snow Country Instructors) which worked well for us. This was our first skiing experience, and it was such a delight, we hope to return next ski season.

Staffs are really nice and helpful

“Beautiful place to visit in the snow season. Happy with our stay and would return again”

Great location for ski in ski out. Room were very nice size for a family. The view of the mountains from our room was beautiful to wake up to all the snow on Xmas day.

“View of the slope from within the room was amazing.”

The frequent shuttle bus service to station. The size of room.