Crystal Bay Resort
Jacaranda Road
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Why people book this hotel
“the staff and entertainment Free water, tea and coffee anytime”
“Lovely Hotel,lovely sea view rooms worth upgrading,very friendly and helpful sta…”
“Beachfront property”
“The location”
“The room was nice with a lot of details like fresh flowers”
“I had a very unpleasant stay as on the first night I woke to a rat in my room”
“The pool area”
“The spot The pool”
“Breakfast was okay, the choice limited, but plenty to eat”
Overview
Crystal Bay Resort is located in Watamu and features a tropical garden, outdoor swimming pool and a bar. The Watamu Marine National Park is 20 km away. The rooms at Crystal Bay Resort feature a private entrance and come with a satellite TV, seating area, mosquito net and a bathroom with a shower. Some rooms offer sea or garden views. At Crystal Bay Resort there is a buffet restaurant and guests can enjoy a cocktail at the bar or relax at the poolside on a sun lounger. An array of activities can be enjoyed on site or in the surroundings, including golfing, fishing and diving. An airport shuttle can be arranged upon request at a charge. The Malindi Airport is 24 km away.
Traveller reviews
AFS
couple
February 12, 2026
Nothing
James
couple
December 21, 2025
Beachfront property
Roshni
couple
December 20, 2025
“Avoid it if you aren’t an Italian package tourist. That is what the hotel is geared for.”
The location. It was convenient.
Breguinus
solo_traveller
December 3, 2025
“Great for 1 or 2 nights”
Small well appointed resort. The room was nice with a lot of details like fresh flowers.
Kathy
couple
January 16, 2025
“Kathy and Henk Watamu”
The pool area.... the meals.... the staff and entertainment Free water, tea and coffee anytime.
Michelle
solo_traveller
October 22, 2024
“Spoilt due to a rat in my bedroom!”
I wasn't going to leave a review but as booking.com keep asking... I had a very unpleasant stay as on the first night I woke to a rat in my room! All credit to the housekeeping gentleman who came and killed it and removed it for me in the early hours. But how a rat ever came to be in my room in the first place is really not what you expect for holiday accomodation.
Dainius
extended_group
April 29, 2024
Well, not really anything.
Virender
extended_group
December 31, 2023
“Property is not maintained and also the response of the staff was also not acceptable”
Nothing
Roberto
solo_traveller
November 27, 2023
“Lovely”
Lovely Hotel,lovely sea view rooms worth upgrading,very friendly and helpful staff,Lovely Manager.Food delicious.
Sandy
couple
November 25, 2023
“Good but not worth it to come back”
The spot The pool
Terry
couple
November 7, 2023
“Ok”
Large audience of beech boys. Understand they need to make a living Seaweed and rubbish
Terry
couple
November 7, 2023
“Ok”
Large audience of beech boys. Understand they need to make a living Seaweed and rubbish
Steffi
couple
September 16, 2023
“It was excellent”
Uncomfortable pillows
Steffi
couple
September 16, 2023
“It was excellent”
Uncomfortable pillows
Bosman
couple
July 25, 2023
“Kathy and Henk Watamu”
The pool area.... the meals.... the staff and entertainment Free water, tea and coffee anytime.
Sobha
extended_group
June 12, 2023
the shower easily gets clogged. the washroom of our room in particular had a bad water drainage system.
Sobha
extended_group
June 12, 2023
the shower easily gets clogged. the washroom of our room in particular had a bad water drainage system.
Freda
couple
April 28, 2023
“Loved the location. Loved swimming in the sea. Loved the two clean swimming pools.”
Breakfast was okay, the choice limited, but plenty to eat. Would have been nice to see more home-made foods like yoghurts, etc.
Eliakim M
family_with_children
April 15, 2023
Food and service was very good.
Vishnu
couple
April 11, 2023
“enjoyed”
location
Facilities
Activities
Golf course (within 3 km), Fishing, Spa and wellness centre, Massage, Table tennis, Karaoke, Windsurfing, Darts, Canoeing, Diving, Snorkelling, Private beach area, Entertainment staff, Water sport facilities on site, Beachfront, Evening entertainment, Beauty Services, Facial treatments, Waxing services, Manicure, Pedicure, Spa facilities, Spa/wellness packages, Beach, Happy hour
Cleanliness & disinfecting
Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning
Food & Drink
Fruits, Snack bar, Restaurant, Bar, Breakfast options
Food & drink safety
Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
Air conditioning, Paid WiFi, Non-smoking rooms, Family rooms, Safety deposit box
Internet
Internet services, WiFi
Outdoors
Outdoor pool, Garden, Terrace, Sun terrace, Outdoor furniture
Parking
Parking, Free parking, Parking on site
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Pool/beach towels, Sun loungers or beach chairs, Sun umbrellas, Swimming pool
Reception services
Invoice provided
Safety features
Access to health care professionals, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Self check-in
Check-in kiosk in the lobby, Lockbox key collection at the property
Services
Shuttle service, Private check-in/check-out, Shuttle service (additional charge), Daily housekeeping, Airport shuttle (additional charge), Shared lounge/TV area, Express check-in/check-out, Ironing service, Laundry, Dry cleaning, Airport shuttle, 24-hour front desk, Room service, Meeting/banquet facilities, Concierge service, Currency exchange, Luggage storage, Car hire
Transport
Airport pick up, Airport drop off
Family Room with Sea View
The family room provides air conditioning, a private entrance, a terrace with sea views as well as a private bathroom featuring a bath. The unit offers 3 beds.
Deluxe Double Room with Balcony
This room has air conditioning, a seating area, mosquito net and private entrance.
Deluxe Double Room with Balcony
This room has air conditioning, a seating area, mosquito net and private entrance.
Double Room with Balcony and Sea View
This room has air conditioning, a seating area, mosquito net and private entrance.
Hotel Policies
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