La independencia

“Not as described; hostel with multiple locations, not a hotel.”

This is not a hotel but a hostel and therefore lacked the amenities associated with a hotel e.i. hand towels, shampoo and other basics. This was not specified anywhere during our booking. We booked this place to be with the rest of our friends that also booked here. At our arrival it was clear that this is not a single location but at least two houses that are not close to each other and therefore our group of 8 could not stay together. The multiple houses were not specified anywhere in the description. Although the manager tried to be helpful but putting us all in a separate house, the house was not equipped and lacked private bathrooms for each room. The manager also insisted that any issues regarding a deficient portrait of the property on line needed to be addressed with the different platforms promoting the place and not with her, i.e. the description clearly indicated that each room would have a bathroom which was not the case. We ended up moving away from the house where the rest of the group was and back to the original hostel which was not our original plan for the stay during the Festival Vallenato.

“Not as described; hostel with multiple locations, not a hotel.”

This is not a hotel but a hostel and therefore lacked the amenities associated with a hotel e.i. hand towels, shampoo and other basics. This was not specified anywhere during our booking. We booked this place to be with the rest of our friends that also booked here. At our arrival it was clear that this is not a single location but at least two houses that are not close to each other and therefore our group of 8 could not stay together. The multiple houses were not specified anywhere in the description. Although the manager tried to be helpful but putting us all in a separate house, the house was not equipped and lacked private bathrooms for each room. The manager also insisted that any issues regarding a deficient portrait of the property on line needed to be addressed with the different platforms promoting the place and not with her, i.e. the description clearly indicated that each room would have a bathroom which was not the case. We ended up moving away from the house where the rest of the group was and back to the original hostel which was not our original plan for the stay during the Festival Vallenato.

“Not as described; hostel with multiple locations, not a hotel.”

This is not a hotel but a hostel and therefore lacked the amenities associated with a hotel e.i. hand towels, shampoo and other basics. This was not specified anywhere during our booking. We booked this place to be with the rest of our friends that also booked here. At our arrival it was clear that this is not a single location but at least two houses that are not close to each other and therefore our group of 8 could not stay together. The multiple houses were not specified anywhere in the description. Although the manager tried to be helpful but putting us all in a separate house, the house was not equipped and lacked private bathrooms for each room. The manager also insisted that any issues regarding a deficient portrait of the property on line needed to be addressed with the different platforms promoting the place and not with her, i.e. the description clearly indicated that each room would have a bathroom which was not the case. We ended up moving away from the house where the rest of the group was and back to the original hostel which was not our original plan for the stay during the Festival Vallenato.