“Always excellent”

Excellent

“A fabulous hotel where you are very well looked after”

Staff, rooms and facilities were excellent . Special thanks to Stephen and enzo for the extra care.

“Great location, fabulous breakfast, great staff”

Staff friendly & helpful. Location great & loved the SPA

“Would absolutely return.”

Excellent location, very attentive staff and the facilities were great.

“Service in world class and amazing location”

“Excellent”

All first class

“Great hotel!”

The hotel looks fantastic, service is excellent and the rooms are looking great. I had a great time! Dinner and breakfast were good. Conciërge and the people were really helpfull, all in a great atmosphere, worth 5 stars!

“Perfect hotel for the perfect ski location.”

The hotel is excellently maintained, very clean with a modern cozy feel to it. The breakfasts were excellent. The room was comfortable with the most beautiful views. Our stay was very memorable and we would like to return for sure.

“One of the best ski resort that i have stayed in for our annual ski vacations.”

The ski in ski out was just perfect . Excellent staff who were cheerful, welcoming and helpful . The property is beautifully designed with a lovely ambience . A good large spread for breakfast.

The hotel is lovely-cute, it has more of a home feel than a 5 star luxury hotel, which I was expecting for the price I paid. Very clean and has a new feel to it,, staff all very friendly and helpful. Big thank you to Bryan and lady from skii shop. Ski shop rental conveniently located at the hotel. Ski passes organised by hotel also very convenient. Still and sparkling water was free in room everyday. Free mandarins and walnuts, though was not refeeled. I appreciated a free shuttle the hotel provided to go to and from the town. They dropped me off and picked me up as soon as I called them. Hotel is on the heal, easy 5-10min walk to the shops, markets nearby. It is easy to ski out but not so easy to skii in. Out of 7 days I managed to skii in only twice (I'm intermediate) because is hard to find hotel off the slopes or if poor visibility day, forget it. It took me to go on Cascades lift to actully see where hotel was. Best chair lift to skii in was Plein Sud - take right and ski till you get to the very stip slope, the hotel is in the middle of it on your right so go slow not to miss it. Hotel has no visible signs to see from the mountain - it would be great if they had a big red/orange logo with lightd on the roof to see it from the slopes. Otherwise all hotels look the same and hard to find Pashmina. I enjoyed sauna, steam room and jacuzzi. Breakfast was plentiful: fresh yammy pastries, I appreciated greenery cucumbers, tomatos, salad, cheese, salami, smoked salmon, omlets and sosages, pankakes, cereals, gems...but every day it was the same. I staid 7 days and after 2nd day I was over it. Would be nice to have red caviar at least once in 7 days ;) You can drive up to hotel to drop off your luggage. My room had a balcony and nice view on the mountain and slopes. Though it did not have airing option only full door needed to be open, which is not ideal being on 1st floor. Small kettle in the room was very handy.

“Fantastic hotel with personality. Loved it!”

Beautiful friendly property with a personality. Lovely bar and restaurants and great ski shop.

Friendly and supportive staff. Convenient ski store. Hotel food is excellent. Availability of local transport even at late hours of the night

It is a small and very cosy hotel. It has a Michelin starred restaurant. Well trained staff. We enjoyed staying in an igloo pod one night. Very nice cocktails. The ski shop staff were very helpful.

“A superb solo ski trip!”

Upon arrival my car was taken away to be parked. My luggage taken care of and room was upgraded which was a pleasant surprise. Location is superb. Spa area was fantastic. Breakfast was great very friendly attentive staff. On departure day I had an early flight out of Geneva… Asked for my car to be ready very early and there it was all prepared, heated seat on! A superb hotel which I will definitely come back to. Thank you for a fantastic stay.

“Great hotel with wonderful staff and superb accommodation. Highly recommended.”

The Pashmina is absolutely excellent. It is one of the nicest hotels I have stayed in. We had a deluxe XXL room with 2 bedrooms and a central lounge, which worked wonderfully for our family. We also had our own harman, which was a hit after a day's skiing.

“Great location to close the season”

Family atmosphere with top notch facilities. Open through the end of the season

“Best place to stay in Val Thorens.”

The staff - amazing. The spa - superb. The food & wine list - incredible.

“very good experience at Pashmina, we had a great family holiday! Will definitely recommend to our friends.”

staff very friendly; nice amenities; great location; good breakfast

“5 star price but not 5 star service. Check your bill!”

I’m sorry but I never write a review but I’m doing it. And it’s going to be a real nasty one ., I’ll never remove it even if they offer me a discount. We stayed over 10 days at their 4 bedroom suite which cost us over euro41,000. For this amount of money, we’re expecting good service, good staff, good process at check in, good concerige service. Prior to check in we had arranged a number of bookings eg ski lessons, airport transfers with concerige via email which was all initiated by us. There was no proactivness from the hotel at all. After check in,there’s no reminder to the guests to summarize our schedule or our bookings.. this is where the chaos starts. Bookings with the ski school was miscommunicated, overlaps of ski lessons as a result we are left being charged cancellation fees. Names of our kids at the ski school were made wrong, age were mixed up for our kids, horrible experience for my kids too as the instructors told them they weren’t booked in. The worst of it all is our bill. Towards the end of our trip, because we had two different families at this stay, we had asked them to separate our bills. The family that left earlier had clear their bill. They then tried to charge us again for what was owe - over 3,800 euro. They tried to charge us an extra night of the hotel which is over 3,000 euro (but our entire booking was already paid via booking.com). There was a random 250 euro dining bill put to our room which was not ours. The bill from the ski school was wrong, charged us extra (obviously!). The last 3 days of our stay, we had received a new invoice with a different amount .. I had them all printed. I’ve never experienced this at any other 5 star hotel. What’s most disappointing and frustrating - with all the back and forth with reception on the bill which clearly there is error on their part, not one apology! Every time I called to try and explain, they just kept interrupting, justifying and would not listen to the guest.

“5 star price but not 5 star service. Check your bill!”

I’m sorry but I never write a review but I’m doing it. And it’s going to be a real nasty one ., I’ll never remove it even if they offer me a discount. We stayed over 10 days at their 4 bedroom suite which cost us over euro41,000. For this amount of money, we’re expecting good service, good staff, good process at check in, good concerige service. Prior to check in we had arranged a number of bookings eg ski lessons, airport transfers with concerige via email which was all initiated by us. There was no proactivness from the hotel at all. After check in,there’s no reminder to the guests to summarize our schedule or our bookings.. this is where the chaos starts. Bookings with the ski school was miscommunicated, overlaps of ski lessons as a result we are left being charged cancellation fees. Names of our kids at the ski school were made wrong, age were mixed up for our kids, horrible experience for my kids too as the instructors told them they weren’t booked in. The worst of it all is our bill. Towards the end of our trip, because we had two different families at this stay, we had asked them to separate our bills. The family that left earlier had clear their bill. They then tried to charge us again for what was owe - over 3,800 euro. They tried to charge us an extra night of the hotel which is over 3,000 euro (but our entire booking was already paid via booking.com). There was a random 250 euro dining bill put to our room which was not ours. The bill from the ski school was wrong, charged us extra (obviously!). The last 3 days of our stay, we had received a new invoice with a different amount .. I had them all printed. I’ve never experienced this at any other 5 star hotel. What’s most disappointing and frustrating - with all the back and forth with reception on the bill which clearly there is error on their part, not one apology! Every time I called to try and explain, they just kept interrupting, justifying and would not listen to the guest.