“We were Satisfied”

Very little if nothing at all to say about what I liked.

Modern; lovely pool

“Nice hotel but needs improved maintenance”

Comfortable and clean room WiFi worked well Had a gym Little shop downstairs was useful and surprisingly cheap

I'm very disappointed. There are several issues. 1. Some amenities were not provided after the second night. They were only provided on the first day, and then they were stingy after that. Bottled water was also only provided on the first day, and not from the second day onwards. This is Hotel Tano's standard. 2. I stayed for five nights, but the room wasn't cleaned on my last night until I complained. I explain the situation in detail. March 2nd was my last night. I had to work in my room that day. The cleaning staff visited my room while I was at work around 9:00. I told them I would be ready soon, left the room, and returned around 1:30 pm. In other words, I was vacant from 10:00 am to 1:30 pm. There was time for cleaning, but the room hadn't been cleaned. I was in my room after 1:30 pm, participating in an online work meeting, when the cleaning staff came by. I told her that she could clean up the room. I did indeed leave the room and returned around 4:30 pm, but it hadn't been cleaned. I notified the front desk and asked them to clean it. The front desk told the manager. 3. The manager contacted me through the front desk and said, "The last cleaning request time is 3:00 PM." I had told the cleaning staff twice before 3 PM, but they never cleaned up my room even though they had enough time. The manager seemed to think it was my fault. I can't believe his attitude. It's disgusting to blame the hotel for its own faults on the guests. 4. At night, noise from the hallway was heard in the room and was quite loud. I was assigned the noisy room, I think. Sometimes I was woken up during the night.

“An Excellent Hotel”

Very customer-oriented staff

Friendly staff and lovely room. Great location.

“Enough for a nights stay”

Surrounded by eateries

“Good sized room & extras”

Very big room with lots of nice touches

“Comfortable but no facilities”

Poor at responding to emails regarding airport pickup. No restaurant or bar.

Absolutely perfect, even had a gym and a pool. Was perfect for my layover in Guam, would definitely book again.

“Pleasant enough for a one night but wouldn't recommend for a longer stay as no restaurant or bar.”

They arranged airport transport, though sadly it wasnt complimentary.

“Old facilities, poor cleanliness, and unprofessional service make the stay disappointing.”

The room is very spacious and close to the airport.

I chose the Hotel Tano Guam as it seemed to offer the best value for money for the night we wanted to stay. Hotels in Guam seem to be very expensive. The room was nice enough but not spectacular, but that was pretty much as expected. Location was decent- not too far from the airport and within walking distance to cafes and restaurants etc.

Good location, plenty of bars/restaurants very close by

“Always meet expectations”

White bedsheets (love it), comfortable bed and very clean

Location and 24hr front desk service.

“Nice hotel and nice location .”

Free parking on premises

“A great place to rest between flights”

New .. stores and staff at the hotel helpful and knowledgeable .. washing machine and dryer.. microwave

I chose the Hotel Tano Guam as it seemed to offer the best value for money for the night we wanted to stay. Hotels in Guam seem to be very expensive. The room was nice enough but not spectacular, but that was pretty much as expected. Location was decent- not too far from the airport and within walking distance to cafes and restaurants etc.