“My room had a rooftop private pool which was great. Very large room with kitchen, lounge and dining area, balcony and ro”

Great location

We had a very unpleasant experience at this hotel and would strongly advise other guests to avoid staying here. The room and the entire property looked nothing like the photos online. The cleanliness was far below any acceptable standard — there were stains on the walls, dirty mirrors and curtains, limescale everywhere, and even the bedding was not clean. We also found insects in the bed, which gave us serious concerns for our health. The whole room felt unhygienic and unsafe, and we did not feel comfortable for even a single moment. The private pool, which was one of the main reasons we booked this room, was dirty and had moss on the bottom, making it completely unusable. Additionally, the room was extremely noisy and poorly insulated. We could hear every word and even the television from our neighbors, which made it impossible to relax. The remote controls were either not working, missing batteries, or so greasy and dirty that we did not want to touch them. Overall, the condition of the room and facilities was unacceptable. We reported all these issues to the hotel directly — both verbally at the front desk and in a written complaint we signed. Despite this, the management is now denying that we ever approached them and is giving false information, which we find highly unprofessional. We have documented everything with photos and are currently in contact with Booking.com because we are seeking a refund. Unfortunately, the hotel has been unwilling to cooperate so far. This stay completely ruined the start of our vacation, and we had to book another hotel at our own expense. We genuinely believe your money is better spent elsewhere. We do not recommend this hotel to anyone.

“Very good value for money, big pool and very friendly staff”

Pretty property, well decorated and spacious apartment

“Friendliness goes a long way, to make you stay very nice, but more staff will make it unforgetable.”

The staff was very nice, very helpful and ready to help. Location was super good. The room and facilities were also very good.

“Avoid that place”

Noting at all.

“Decent stay - consider location”

Big and comfortable rooms with kitchen, living room, bathroom and bedroom. Spacious and clean. The breakfast is not great. Funny smell in the room. Gym is ok. Location ok. Happy with the free access to bikes.

“Nice quiet place!!”

The quietness.

“Need better maintenance but it was a fine stay.”

Proximity of eating spots nearby. Very comfortable beds, clean pretty rooms. Nice pool and its surroundings. Free bikes for the guests to use are really great because Tulum is perfect for biking in general.

“Nice but very mouldy”

The complex is stylishly designed surrounded by a lot of trees and plants. The wood makes it look cosy. The deck garden rooms are spacious, with a private terrace with hammocks to chill on. Washing machine and hair dryer worked well. Bed was comfortable and good hot water pressure. Staff were helpful at reception and maintenance. Breakfast was good. We enjoyed the beach club access. Parking in front of hotel.

“Great option for evading the crowds and main area but could do with less humidity in the rooms”

The apartment was a great size, the pool lovely and the staff very friendly. The location was good but a little far from the beach.

“Disappointing”

The hotel beautifully decorated and the staff was polite enough

“Could be so much better”

The hotel is beautiful, well decorated, it has a lot of potential. Staff is polite and friendly but little effort is invested in making this hotel special and better.

“Good.”

Nice. The rooms were very clean and the apartment comfortable. Breakfast was ok.

“Somewhat disappointing considering the cost.”

The outdoor is beautiful

Nice hotel. Perfect location for staying in Tulum. In walking distance off nice cafes and restaurants. Staff was helpful. Breakfast was simple but enough for us. The recommendation of the hotel to go to beach club Ikal was perfect. 10% discount for food and drinks. Free parking. Its location on paradise beach

Nice little hotel in quiet area, spacious room

“We enjoyed our stay, staff was friendly although didn’t speak too good English.”

Really nice and spacious room, great terrace with pool view.

“Hotel just to stay the night there...nothing more”

The decoration of the room is good. Since the room has a balcony, there is a lot of light. Mini fridge inside the room and tv service is ok but nothing more to say. It is an expensive hotel for the comfort that one can have.

“I don't recommend it and I wouldn't go back”

The staff were very attentive and helped us with tips on what to do during our stay. The cleanliness of THE ROOMS was good, the hotel and the room is generally pretty.

The pool, the atmosphere by the pool, the bike. The staff helped us with lot of info and also help us to get a scooter to go around more easy