“An excellent stay with outstanding hospitality, a convenient location, and a delightful breakfast.”

I had a wonderful stay at the hotel. The breakfast was delicious, fresh, and offered a good variety of options. The hotel's location was excellent—convenient, easily accessible, and close to major attractions and amenities. Overall, a very pleasant experience, and I would gladly stay here again.

Pretty good location - about 5 minutes walk to Minami Asagaya station on the Maranouchi line (that's connected to Shinjuku, Ginza and Tokyo), and about 10 minutes walk to Asagaya station which has a small mall (with a Uniqlo and a supermarket). The area around the two stations have a bunch of izakayas, and there are a few cute cafes about 7 minutes walk away (cafe tonttu was delicious, and fresco coffee roasters looked good although I didn't try it). Walked down the Asagaya shopping street too which had a great variety of food, snack shops, groceries, and even a 2nd street store. Other things: pretty safe at night to walk to. Staff were really nice and friendly. Appreciated the free coffee at the lobby. Laundry service was great and at a good price (200 yen for wash, about 200 yen for 1-hr dry). Vending machines and two convenience stores nearby if you ever need a late night drink. Comfortable PJs and toiletries provided. Luggage storage provided before check-in and after check-out, which I was really thankful for.

“Fine”

The friendly staff

The hotel itself is genuinely superb very good — clean rooms, regularly changed bed linen, great food, and an excellent location right in front of the metro. However, the reception staff is a serious problem and completely unacceptable for an otherwise high-quality hotel. The staff was extremely unhelpful and unprofessional. Basic communication in English was very poor, and even with translation apps, they were unable or unwilling to assist with simple requests. They could not help with contacting the airport regarding flight changes, could not assist with booking excursions, and were not even able to provide something as simple as scissors. What was most frustrating is the lack of basic guidance for guests. There was an ATM directly at the entrance (shared with a shop), but no one informed me about it. Instead, I was indirectly pushed toward exchanging money in a way that would have cost significantly more. This is not a minor issue — reception is supposed to be the support system for guests, especially international travelers. Here, it felt like there was no support at all. In summary: the hotel has great potential and strong positives, but the reception staff significantly lowers the overall experience. Management should urgently address this, as it leaves a very negative impression despite everything else being good. They should just let us swipe our cards and have no contact with reception desk complete idiots I have nothing from their bowing I need solutions

“Awesome and feel like home.”

The distance to subway station is near and I like the token system if opted for every 3 days housekeeping. The breakfast is simple but it was just right for me.

“Price competitive, affordable and the stay was worth the price”

Easy check-in & check-out procedure. Close to Asagaya Metro station.

Air conditioner is hot even close the heater.

“Loved it”

Excellent location. Comfortable room. Lovely staff

Air conditioner is hot even close the heater.

I liked location of the hotel, it’s a quiet area in Tokyo and 3 min walk it’s a Metro station on the red line Marunouchi. Combine store 24/7 is right in the hotel lobby. The staff are very friendly and helpful. They helped me to weigh my luggage before going to airport. The hotel gives you coins from vending machine for free drinks

“Great workers and friendly”

Everything is perfect, hard working staff team

The room was spacious and clean, with amenities available in room and at front desk; staff was lovely and very helpful, Good breakfast, everything was fresh and replenished. Location is well-connected with all the attractions thanks to the subway.

“Very pleasant”

The staff were very helpful for me and they were very kind to me

Very nice hotel, good facilities, great breakfast. Near metro line.

Space room

Nice room. Nice staff and Nice breakfast. Would come back again.

“Good except check in”

Good location

Central

“A pleasant and safe stay away from home.”

Everything from front reception staff, cleaners, restaurant staff, generous healthy breakfast and and facilities are all high quality. We have recommended Route Inn Asagaya to many friends and will always stay here whenever we visit Japan.

Location and breakfast, cleanliness, staff