“Great hotel”

Wonderful hotel a real luxury. Room size was amazing.

Beautiful hotel in a great central, safe location. The staff go above and beyond to make your stay seamless and one to remember

Concierge Club lounge Staff

“Excellency is what you get”

Can I give a 20 instead of a 10😀 4 times in 4 months tells how much we love the Grand Hyatt

“Staff and hotel facilities very good”

Room size for Tokyo is good( we had corner)

“Best stay”

Most beautiful room I have ever stayed in in Tokyo. Staff is perfect and I couldn't find fault if I wanted to. The gym as well as the pool are amazing.

Comfortable rooms . Good service

“A nice hotel centrally located”

Good breakfast, very friendly and helpful staff, good choice of in house restaurants.

“Great stay, thank you”

The hotel was great, staff are all so helpful and friendly and go above and beyond to make your stay special. The area the hotel is in is really lovely, with shops and restaurants on the doorstep and within easy reach. The gym/pool area at the hotel is fab to use after a long day of walking the city. Restaurants on site served really great food which made it easy if you needed something without going out.

Perfect service and location

Great location in Roppongi Hills, as expected from a 5 star hotel the service was impeccable Some comments I read on here said maybe dated furniture but I liked it - high quality furnishings that felt comfortable and the bed was incredibly comfortable

“Great Roppongi station base,let down by hard beds, tired/damp rooms and cramped gym with bad AC”

The hotel is part of a large shopping precinct/mall which connects to Roponggi station. The proximity to the station is super convenient. The shops are very high end, luxury boutique brands - Prada, Gucci, Balenciaga etc. The rooms were at a good standard, clean and and staff were always friendly. Its close to some great cafes, shops and restaurants too.

“Sevice that exceed the 5 star when is possible”

I arrived at the hotel as part of a family trip, but was suddenly faced with a serious issue due to an accident that occurred at another location, which required an urgent visit to the hospital. The entire staff—and especially the concierge manager—went above and beyond to organize support all the way to the hospital. They arranged for the necessary equipment to transport my family member and took care of my son while I spoke with the doctors. Their help in the following days was truly exemplary, far exceeding any expectations or obligations. Absolutely incredible and exceptional!

It is close to shops and quite place and where you can find variety of types of food, everything is fabulous

“Great first stop in Japan”

Good location for summer visit to Japan. Walk to underground mainly through air conditioned mall. Kids enjoyed the breakfast. Matcha pastel de nata a particular hit

Location, Art Deco Interior Design, Room Size and Excellent Service.

Excellent service, location and room.

“Good enough for 2 nights”

Liked the Roppongi location. It's upscale, close to shops, restaurants and Tokyo Metro train station. Pleased with the amenities and good choice of various restaurants in the hotel. Loved the comfy firm mattress and the room cleanliness.

Breaking really bad . not much choice. sunshine egg cost Australia $19

Exceptional Service！ I am very grateful to the staff at Grand Hyatt Tokyo for their exceptional support. When my luggage was delayed in transit from Kyoto, the staff proactively contacted the courier company and ensured it was delivered to my room before I returned. Thanks to their help, I was able to catch my flight on time without any stress. Truly excellent service!