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Best Western Plus The Charles Hotel

Hotel

1425 South Fifth Street

hotel
hotel

Why people book this hotel

Breakfast available
7 mentions

The breakfast was good

Everyday I ate breakfast at the hotel

Friendly staff
5 mentions

Friendly staff

Staff and that was it

Great location
2 mentions

The location was excellent

Location and breakfast

Clean rooms
2 mentions

The property is dated but very clean and fresh limited breakfast but very tasty

The dining room was very clean and serene area to dine in

Comfortable rooms
2 mentions

Rooms were spacious with everything you needed

Good value
1 mentions

Breakfast was good value for money

Overview

Surrounded by a variety of popular attractions and legendary historical sites, this St. Charles, Missouri hotel offers state-of-the-art amenities and comfortable accommodations, in a convenient location. The Best Western Plus Saint Charles Inn is situated only a short distance from many popular points of interest. The Ameristar Casino, the St. Louis International Airport, and the city's historical district are all in close proximity. Saint Charles Best Western Plus Inn also provides guests with a number of thoughtful amenities and facilities. Start the morning with a free hot breakfast, enjoy a swim in the heated indoor pool or play a game in the on-site game room.

Traveller reviews

S

Suzzannah

couple

August 27, 2025

4

Disappointing.

The breakfast was good.

S

Sebastian

solo_traveller

April 24, 2025

8

Friendly staff

S

Sheila

family_with_children

January 19, 2025

6

Can’t beat the location! Please just update decor/clean the carpets/furniture.

The location was excellent. So convenient to everything. Breakfast was good value for money.

G

Ger

couple

October 7, 2024

10

The staff were phenomenal extremely helpful and very welcoming.

The property is dated but very clean and fresh limited breakfast but very tasty

J

Joao PAUL

family_with_children

July 25, 2024

7

internet was very bad dropped connection every 3-5mins

M

Matthew

couple

June 15, 2024

1

No one should ever stay there.

Nothing, it was the worst stay of our lives.

A

ANNA

couple

April 25, 2024

5

So so

Staff and that was it.

E

Evans

extended_group

March 14, 2024

8

Everything was great except the plumbing issue but we made due since there weren't any other rooms.

It was good! Good variety.

J

Jaocb

couple

March 5, 2024

1

Never staying there again

Service was poor , tub dirty

J

Jaocb

couple

March 5, 2024

1

Never staying there again

Service was poor , tub dirty

J

Jean-Luc

family_with_children

January 3, 2024

3

Disappointed!!!

The stuff was awful, no customer service skills. We stayed 5 nights and they couldn’t allow a late check out of just half an hour. The Stuff just don’t know how to talk to customers. Very disappointed. Only one young man that work overnight that was impressive, everyone else needs training.

J

Jean-Luc

family_with_children

January 3, 2024

3

Disappointed!!!

The stuff was awful, no customer service skills. We stayed 5 nights and they couldn’t allow a late check out of just half an hour. The Stuff just don’t know how to talk to customers. Very disappointed. Only one young man that work overnight that was impressive, everyone else needs training.

S

Stefanie

family_with_children

December 5, 2023

7

Good stay for the money

Pool was nice, staff was friendly

D

DONNA

solo_traveller

November 16, 2023

1

Did not enjoy having to clean something that should have been correctly in 1st place

Jacuzzi tub was filthy had to clean before using it . Nasty soap scum all over it

D

DONNA

solo_traveller

November 16, 2023

1

Did not enjoy having to clean something that should have been correctly in 1st place

Jacuzzi tub was filthy had to clean before using it . Nasty soap scum all over it

S

SANDRA

family_with_children

November 7, 2023

7

Get a better manager

Location and breakfast

B

Beverly

solo_traveller

November 5, 2023

9

I felt very safe during my stay, the staff was friendly, the hotel and my room was very clean.

Everyday I ate breakfast at the hotel. The staff was very friendly, the food was hot and delicious. It had a variety of food selections to appease every individual specific diet. I loved the different flavors of tea; the tea was very soothing. The dining room was very clean and serene area to dine in.

M

Manuel

couple

November 2, 2023

8

Breakfast was excellent, good selection to choose from. All the staff we encountered were very good. The gentleman that checked us in was great to deal with. It is much nicer to have a decent breakfast before checking out of the hotel, rather than having to load up, go find someplace else. Not only does it save money, but it also saves a fair amount of time.

L

Logan

couple

October 27, 2023

1

worst experience ever

Nothing

T

Tony

family_with_children

October 25, 2023

8

Fabulous stay thanks.

Breakfasts were very very good with good facilities and plenty of tables and space. Rooms were spacious with everything you needed. Housekeeping was good.

Facilities

Activities

Fitness centre, Indoor pool, Fitness

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & Drink

Kid-friendly buffet, Breakfast options

Food & drink safety

Breakfast takeaway containers, All plates, cutlery, glasses and other tableware have been sanitized

General

Indoor fireplace, Bicycle parking, Non-smoking throughout, Air conditioning, Designated smoking area, Minimarket on site, WiFi available in all areas, Heating, Lift, Non-smoking rooms, Pets allowed, Facilities for disabled guests

Internet

Internet services, WiFi, Free WiFi

Outdoors

Sun terrace, Outdoor furniture, Picnic area, Outdoor fireplace

Parking

Accessible parking, Parking on site, Parking, Free parking

Physical distancing

Cashless payment available

Pool and wellness

Swimming Pool, Swimming pool

Reception services

Invoice provided

Safety & security

Carbon monoxide detector, Key card access, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available

Services

Daily housekeeping, Vending machine (drinks), Meeting/banquet facilities, 24-hour front desk, Business centre, Laundry, Dry cleaning, Express check-in/check-out

King Room - Non-Smoking

The double room provides air conditioning. The unit offers 1 bed.

Max 2 guests 30 1 bedroom0
King Room with Bath Tub - Disability Access/Non-Smoking

The double room features air conditioning. The unit has 1 bed.

Max 2 guests 30 1 bedroom0
King Room with Whirlpool - Non-Smoking

The double room offers air conditioning. The unit has 1 bed.

Max 2 guests 30 1 bedroom0
Queen Room - Non-Smoking

The quadruple room provides air conditioning. The unit offers 2 beds.

Max 4 guests 32 1 bedroom0
Queen Room with Two Queen Beds and Bath Tub - Disability Access/Non-Smoking

The quadruple room features air conditioning. The unit has 2 beds.

Max 4 guests 30 1 bedroom0
King Suite - Upper Floor - Non-Smoking

The suite features air conditioning. The unit has 1 bed.

Max 2 guests 320 2 bathrooms
Queen Suite - Upper Floor - Non-Smoking

The suite offers air conditioning. The unit has 2 beds.

Max 4 guests 320 2 bathrooms

Hotel Policies

Check-inFrom 15:00 to 23:59
Check-outFrom 00:00 until 11:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printUpon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Last updated: Apr 12, 2024, 2:41 AM

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