“I booked and confirmed a specific apartment and location, but on check-in I was placed in a different apartment at anoth”

I booked an apartment at a specific location, which was very important to me. Before arrival, I contacted the reception several times and clearly asked whether I would be accommodated in the exact apartment and location I had booked. Each time, I was assured that I would be. However, on the day of check-in, I was informed and taken to a completely different apartment at another location. This was something I specifically wanted to avoid, as I had read previous reviews where similar situations happened to other guests. I do not understand why one apartment and location are advertised, while guests are eventually accommodated in a different one. Please be aware of this possibility when booking, especially if the location is important to you.

“A basic apt in a very good location, and good value for money”

The team managing the apt were excellent,very professional,helpful and friendly.They personally organised our airport transfers at 80€ return which proved to be really good. Also the location of the apt was very good,a 5 minutes walk to the old town and the market and a supermarket close by too.

“Not getting what you pay for”

Without notice or explanation, we have been given an apartment that was not the one we had booked. It was not in the same location (outside of the historical center while we booked inside) and its decoration and style were much lower quality than what was shown on the pictures. No hot water in the kitchen. We are not difficult people but I do not think this is normal at all. No compensation was offered for the difference.

“Not getting what you pay for”

Without notice or explanation, we have been given an apartment that was not the one we had booked. It was not in the same location (outside of the historical center while we booked inside) and its decoration and style were much lower quality than what was shown on the pictures. No hot water in the kitchen. We are not difficult people but I do not think this is normal at all. No compensation was offered for the difference.

“Not getting what you pay for”

Without notice or explanation, we have been given an apartment that was not the one we had booked. It was not in the same location (outside of the historical center while we booked inside) and its decoration and style were much lower quality than what was shown on the pictures. No hot water in the kitchen. We are not difficult people but I do not think this is normal at all. No compensation was offered for the difference.