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Castello Village Resort

Hotel

Papatheodorou

hotel
hotel

Why people book this hotel

Friendly staff
12 mentions

Friendly staff

Reception staff at check in in the Village were very friendly and knowledgeable

Comfortable rooms
10 mentions

Room was comfy and the Aircon worked very well

Great breakfast, comfortable mattresses in the rooms, everything looks very nice

Breakfast available
10 mentions

lovely sea view Great breakfast

Breakfast was plentiful, enough for all needs

Great location
9 mentions

Good location, pool activities were great

Did not do the beach we stayed by the hotel pool

Clean rooms
5 mentions

Everything clean and comfortable, nice food , big menu for breakfast and at nigh…

Hotel was clean and a good location looking at the sea

Good value
3 mentions

Value for money , beautiful views , beautiful memories

Location, value for money and comfortable

Overview

Built in a traditional Cretan village style, this hotel is situated in the picturesque seaside village of Sissi with its numerous bars, coffee shops, taverns, restaurants, souvenir shops, and boutiques. Near the lively shopping street, yet peacefully located with rich gardens, panoramic sea views, and imposing mountain backdrop, it is an ideal destination for a relaxing family holiday. Children will love the outdoor pools and activities, while you can sit back and unwind. Walk to the sandy beach, or opt for some seaside water sports. The hotel's buildings are laid out like a village, with each deluxe room and family suite self-contained for privacy and comfort. With personal service from a modern management team and fully-trained staff, you can be assured of the highest standards of comfort, relaxation and enjoyment at this popular holiday destination.

Traveller reviews

N

Nicole

couple

June 20, 2026

8

Nice location in a lovely village with great pool activities.

Good location, pool activities were great. Lovely view over the water.

S

SANDRA

solo_traveller

June 18, 2026

8

Sissi sunshine holiday

Friendly staff.lovely sea view Great breakfast

S

Sharon

family_with_children

June 16, 2026

8

Enjoyed the hotel, facilities and location, good place to chill and relax.

Breakfast was plentiful, enough for all needs. Some Gluten free bread would be a good addition. Room was comfy and the Aircon worked very well. Did not do the beach we stayed by the hotel pool. The bar in the Castello Suites was excellent, the barman Antonio was a very good ambassador for the hotel. Reception staff at check in in the Village were very friendly and knowledgeable.

I

Ira

couple

June 4, 2026

8

Great breakfast, comfortable mattresses in the rooms, everything looks very nice.

T

Tila

solo_traveller

June 1, 2026

10

I really enjoyed my stay with my little daughter. Exceptional service we didnt have any delays. Alexandra who is working at the reception made an introduction of the facilities of the hotels which made our stay more pleasant to get to know the hotel quicker and also participate in activities. Very friendly staff all over the hotel. Everything clean and comfortable, nice food , big menu for breakfast and at night it was live music and delicious cocktails! Lollipop was my favourite! 😁There is also kids club they do face painting and games , there is aquagym in the morning with Chris who is full with positive energy and also next to the hotel is Castelo spa which i also visited for a nice massage that it really helped me relax. Value for money , beautiful views , beautiful memories! Totally suggest it !!!

A

Aishat

extended_group

May 31, 2026

7

Good but could be better

Hotel was clean and a good location looking at the sea. Amazing breakfast and kitchen staff were nice.

N

Noel

couple

May 21, 2026

7

Good facility but nowhere to escape noise when entertainment on

Location, value for money and comfortable

H

Helen

couple

May 10, 2026

9

Clean - lovely staff

N

Norbert

couple

May 5, 2026

1

Do not recommend

I like the space otside the room and location close to sea

S

Sadie

couple

January 19, 2026

8

It was a last minute booking whilst in Sisi for one night only & it was great.

S

Guest

couple

October 26, 2025

8

It was a last minute booking whilst in Sisi for one night only & it was great.

H

helen

couple

October 17, 2025

10

Lovely stay , room fantastic , we had hot tub ,sea view , breakfast very nice , good variety

Everything , staff so lovely , nothing too much trouble

Y

Yasemin

family_with_children

October 5, 2025

9

Initially, we booked a room with a sea view. However, we later found out that the hotel sells different categories of sea-view rooms. The one we received didn’t have a private balcony and was smaller than expected, so it wasn’t the room we saw on Booking. That said, as soon as we arrived, they upgraded us to a suite, which we really appreciated, especially since we were traveling with a child. The suite was spacious and comfortable, though it didn’t have a close sea view. Breakfast was better than at the previous hotel we stayed at in Crete. While it still wasn’t a fully traditional Greek food experience, there were healthy options, which was great. Reception responded very quickly and was always helpful. Both receptionists were welcoming and kind. Sisi itself is a great area to stay in, with shops and amazing restaurants just outside the hotel.

E

evans

family_with_children

September 17, 2025

10

Professional warm and friendly staff with excellent meal facilities uncomfortable rooms.

Property was squeaky clean and all staff made you feel very welcome. All food was excellent especially breakfast. I have lunch a couple of times which both deserved a five star rating based on presentation quality and a very very reasonable price (by comparison to outside restaurant).

M

Maria

couple

September 1, 2025

9

Perfect hotel for simple holidays

The hotel is very friendly, well located, it really looks like a small village, everything is very comfortable, the staff is very helpful. There is entertainment every day, and it is a great place for families, but also for couples. The space of breakfast is very nice and also the food was good.

E

Emily

family_with_children

August 21, 2025

3

Not worth it

The pools were nice and the bed was really comfortable. The air conditioning also works really well. The staff were friendly and so was the girl working at the kids club.

S

Sue

family_with_children

August 10, 2025

8

Close to centre and short walk to beach. Spacious room. Friendly staff

A

Atevanz

couple

June 1, 2025

8

Staff are so friendly and nice, would recommend for budget travelers!

Reception is accommodating, the place was near a beach and sea. Really near some shops and restos

J

Jacqueline

family_with_children

May 25, 2025

10

Excellent

Breakfast was good. Great choice of fresh and tasty food. The hotel is in town overlooking the sea, 10 minutes way from a beach.

S

Singer

family_with_children

May 17, 2025

10

Perfect Vacation

We had a wonderful stay! The hotel is beautiful, clean, and perfectly located—right on the beach, in a charming and peaceful town that’s not too crowded. The staff is incredibly kind and helpful, always ready to assist with a smile. A special shoutout to Andreas, the amazing event host who brings so much energy and joy to the place. He truly lifts the atmosphere, making every guest feel seen and appreciated. Andreas is friendly, attentive, and goes above and beyond to ensure everyone is having a great time—we can’t thank him enough! Also, Vasili the bartender was fantastic—professional, welcoming, and made excellent drinks. The breakfast was varied and delicious, the rooms were cozy and well-kept, and everything was spotless. If you stay on the lower levels, you can even hear the waves from your room—highly recommended!

Facilities

Activities

Fitness centre, Spa and wellness centre, Massage, Children's playground, Billiards, Table tennis, Windsurfing, Darts, Hot tub/Jacuzzi, Hammam, Diving, Horse riding, Entertainment staff, Evening entertainment, Beauty Services, Facial treatments, Waxing services, Manicure, Pedicure, Hair cut, Hair colouring, Hair styling, Body treatments, Body scrub, Spa facilities, Steam room, Spa lounge/relaxation area, Spa/wellness packages, Back massage, Neck massage, Foot massage, Couples massage, Head massage, Hand massage, Full body massage, Fitness, Themed dinner nights, Live music/performance, Live sport events (broadcast)

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay

Entertainment and family services

Board games/puzzles, Kids' outdoor play equipment

Food & Drink

Kid meals, Wine/champagne, Fruits, Coffee house on site, Breakfast options, Special diet menus (on request), Snack bar, Breakfast in the room, Restaurant, Bar

Food & drink safety

Physical distancing in dining areas

General

WiFi available in all areas, Non-smoking rooms, Family rooms, Heating, Safety deposit box, Soundproof rooms, Air conditioning, Designated smoking area

Internet

Free WiFi, WiFi, Internet services

Outdoors

Garden, Terrace, Outdoor pool, BBQ facilities, Sun terrace, Outdoor pool (seasonal), Outdoor furniture

Parking

Street parking, Free parking, Parking

Physical distancing

Cashless payment available, Physical distancing rules followed

Pool and wellness

Swimming Pool, Sun loungers or beach chairs, Sun umbrellas, Pool with view, Pool bar, Kids' pool, Swimming pool

Safety & security

Key access, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available

Services

Shuttle service, Concierge service, Trouser press, Airport shuttle (additional charge), Shared lounge/TV area, Daily housekeeping, Shuttle service (additional charge), Express check-in/check-out, Ironing service, Airport shuttle, Babysitting/child services, Laundry, Dry cleaning, 24-hour front desk, Room service, Meeting/banquet facilities, Packed lunches, Car hire, Tour desk, Luggage storage, Currency exchange

Transport

Airport pick up, Airport drop off

One Bedroom Suite Garden or Land View (2 Adults + 2 Children)

Built with respect to the Cretan architecture, this spacious Deluxe room features a living room and separate bedroom. It also offers complimentary coffee and tea making facilities. It opens to a balcony or terrace with garden views. Its modern bathroom is fitted with a walk-in rain shower. Free WiFi and air conditioning are provided.

Max 4 guests 35 1 bedroom 1 bathroom
Deluxe Room Open Air Jacuzzi Sea View

Stylish and comfortable room with views of the gardens, the pool or the Cretan Sea. Features a modern bathroom with walk-in rain shower. This room type is also equipped with complimentary coffee and tea making facilities. Free WiFi and air conditioning are provided. The room's terrace is equipped with an open air hot tub. This room is situated on the ground floor, first or second floor of the property.

Max 2 guests 20 1 bedroom 1 bathroom
Double Room Sea View

Stylish and comfortable room with sea views and a modern bathroom with walk-in rain shower. This room type is also equipped with complimentary coffee and tea making facilities. Free WiFi and air conditioning are provided. This room is situated on the ground floor, first or second floor of the property

Max 3 guests 20 1 bedroom 1 bathroom
Double Room Land View

Stylish and comfortable room with a modern bathroom with garden views and walk-in rain shower. This room type is also equipped with complimentary coffee and tea making facilities. Situated on the ground floor, first or second floor of the property. Free WiFi and air conditioning are provided.

Max 3 guests 20 1 bedroom 1 bathroom
One Bedroom Suite Sea View

Built with respect to the Cretan architecture, this spacious Deluxe room features a living room and separate bedroom. It also offers complimentary coffee and tea making facilities. It opens to a balcony or terrace with Panoramic Cretan Sea views. Its modern bathroom is fitted with a walk-in rain shower. Free WiFi and air conditioning are provided.

Max 4 guests 35 1 bedroom 1 bathroom
One Bedroom Suite Garden or Land View

Built with respect to the Cretan architecture, this spacious Deluxe room features a living room and separate bedroom. It also offers complimentary coffee and tea making facilities. It opens to a balcony with garden views. Its modern bathroom is fitted with a walk-in rain shower. Air conditioning and free WiFi are provided.

Max 4 guests 35 1 bedroom 1 bathroom
One Bedroom Suite Open Air Jacuzzi Sea View

Built with respect to the Cretan architecture, this spacious suite features a living room and separate bedroom. It also offers complimentary coffee and tea making facilities. It opens to a terrace equipped with an open air hot tub. Its modern bathroom is fitted with a walk-in rain shower. Free WiFi and air conditioning are provided.

Max 4 guests 35 1 bedroom 1 bathroom
One Bedroom Suite Sea View (2 Adults + 2 Children)

Boasting a private entrance, this air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a hairdryer. Featuring a terrace with sea views, this suite also features soundproof walls and a flat-screen TV with satellite channels. The unit has 3 beds.

Max 4 guests 35 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 00:00
Check-outFrom 08:00 until 11:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printPlease note that there is a dressing code in the main restaurant at dinner time. Guests are offered free access to the fitness centre of Castello Boutique Resort & Spa/Adults only. Please note that children up to 7 years old are offered a 15% meal discount. For any dietary preferences or further info, please contact the property.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Last updated: Apr 11, 2024, 1:00 AM

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