JEN Singapore Orchardgateway by Shangri-La
277 Orchard Road #10-01
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10 nights, 2 adults
Includes taxes and charges
10 nights, 2 adults
Includes taxes and charges
Why people book this hotel
“Location is excellent & staff were very helpful with any questions we asked”
“Great location”
“Puplic transport moments away Amazing pool with fantastic views”
“The pool”
“The rooftop bar was really good and all the staff were friendly”
“It was my daughter's honeymoon and the staff treated them so well”
“Check in and out Buffet Breakfast and Gym and Pool Area”
“- Breakfast -Pool - Location - Starbucks Coffee Machine”
“They wrote them a happy honeymoon message in their room on their glassed doors …”
“Very comfortable and high quality accommodation in an excellent location”
“Cleanliness, comfortable room, staff, location, breakfast”
“The pool, the staff ( reception and cleaning staff) are friendly and helpful”
Overview
With elevated views of the city and situated right in the heart of Orchard Road, JEN Singapore Orchardgateway by Shangri-La offers direct connectivity to public transport and nearby shopping and entertainment areas. The hotel boasts an infinity-edged pool, outdoor dining and panoramic city views from its spacious rooftop space. Guests can enjoy free WiFi access throughout the property. Housed in contemporary glass building, the hotel is only 1 km away from the popular ION Orchard Shopping Mall. Singapore’s Changi International Airport is 17 km away. Featuring modern furnishings, all the rooms are fully air-conditioned and fitted with large windows offering ample natural lighting. A seating area, flat-screen TV and coffee/tea making facilities are included. Bathrooms are en suite. At JEN Singapore Orchardgateway by Shangri-La, you will find a fitness centre and meeting facilities. Staff at the 24-hour front desk can assist you with car rentals, dry-cleaning services and currency exchange services. Guests can enjoy a delectable spread of local Singaporean cuisines including popular Western dishes at the on-site buffet restaurant. In-room dining options are possible and a variety of alcoholic beverages is served at the bar.
Traveller reviews
Steven
couple
June 5, 2026
“Relaxing”
Check in and out Buffet Breakfast and Gym and Pool Area
wayne
couple
June 2, 2026
Location is excellent & staff were very helpful with any questions we asked
Jolinda
solo_traveller
May 31, 2026
“Great place to enjoy exploring Singapore.”
Great location. Puplic transport moments away Amazing pool with fantastic views
Michael
solo_traveller
May 31, 2026
- Breakfast -Pool - Location - Starbucks Coffee Machine
Vanessa
extended_group
May 29, 2026
“I enjoyed my stay. Location is excellent Iwill stay again”
The pool
William
couple
May 28, 2026
“a nicely positioned hotel next to a shopping mall and the MRT station”
The rooftop bar was really good and all the staff were friendly
Peter
couple
May 27, 2026
“Good stay would come back”
Great location and great pool
Suzanne
solo_traveller
May 26, 2026
“Honeymoon Happiness.l”
It was my daughter's honeymoon and the staff treated them so well. They wrote them a happy honeymoon message in their room on their glassed doors and hoped it would be "a Jentastic honeymoon ". My daughter had a lovely, relaxful swim in your rooftop infinity pool Jen, the robot brought champagne and glasses to their hotel room. It was so incedible. They also received chocolate treats. Thank you so much on behalf of my daughter and son-in-law. for their incredible honeymoon stay!.
Karen
solo_traveller
May 26, 2026
very convenient location, great breakfast, fantastic pool.
Francis
couple
May 26, 2026
“Very well managed, high quality hotel with great facilities and food in the heart of the Orchard Rd hub with direct acce”
Very comfortable and high quality accommodation in an excellent location
leanne
solo_traveller
May 25, 2026
Cleanliness, comfortable room, staff, location, breakfast
Lynette
couple
May 25, 2026
“Great location, friendly and helpful staff”
Great location
Pauline
couple
May 25, 2026
“From the moment we arrived we were welcomed and made to feel special. Great location and plenty of shopping and food opt”
Location, staff, buffet breakfast and roof top pool
Yvonne
couple
May 24, 2026
“Great location, friendly staff, enjoyed the robots and lovely pool!”
Great location
Atie
solo_traveller
May 23, 2026
The pool, the staff ( reception and cleaning staff) are friendly and helpful
Atul
solo_traveller
May 23, 2026
“Good value for money for short stays.”
Very good breakfast. Great housekeeping staff.
Willis
couple
May 22, 2026
“Great 3 night break”
Our room was at the end of the corridor with great views across the city.
David
couple
May 19, 2026
Breakfast buffet was very good
Nausica
family_with_children
May 19, 2026
“The staff, breakfast and swimming pool were incredible. Overall great place to stay!”
The swimming pool is incredible.
Julie
couple
May 19, 2026
“Mind blowing culture”
Very central to attractions
Facilities
Activities
Fitness centre, Happy hour
Cleanliness & disinfecting
Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay, Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning
Food & Drink
Breakfast options, Breakfast in the room, Restaurant, Bar, Snack bar, Special diet menus (on request)
Food & drink safety
Breakfast takeaway containers, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
Air conditioning, WiFi available in all areas, Safety deposit box, Lift, Non-smoking rooms, Facilities for disabled guests, Family rooms
Internet
WiFi, Internet services, Free WiFi
Outdoors
Outdoor pool, Sun terrace, Outdoor pool (all year), Terrace
Parking
Parking, Free parking, Parking on site
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Pool with view, Pool/beach towels, Pool bar, Swimming pool
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Face masks for guests available
Services
Ironing service, Babysitting/child services, Laundry, Dry cleaning, 24-hour front desk, Room service, Meeting/banquet facilities, Concierge service, Private check-in/check-out, Trouser press, Vending machine (drinks), Vending machine (snacks), Daily housekeeping, Express check-in/check-out, Currency exchange, Packed lunches, Car hire, Fax/photocopying, Luggage storage
Deluxe Family Room
This spacious air-conditioned king room opens up to views of the city. It is fitted with a satellite TV, sofa bed and a desk. The en suite bathroom includes shower facilities and a hairdryer.
Club Deluxe Double Room
This air-conditioned double room opens up to views of the city. It is fitted with a satellite TV, electric kettle and a desk. The en-suite bathroom includes shower facilities and a hairdryer. This room comes with: -Daily breakfast buffet at Makan@JEN and Club Benefits including all-day Club Lounge access and alcoholic beverages from 5.30pm-7.30pm daily and 2-hours use of meeting room suites. - PressReader access to over 2,500 newspapers and magazines - Internet surfing desk and high-speed WiFi
Club King Room
This air-conditioned king room offers club lounge access. It is fitted with a satellite TV, electric kettle and a desk. The en-suite bathroom includes shower facilities and a hairdryer. This room comes with: -Daily breakfast buffet at Makan@JEN and Club Benefits including all-day Club Lounge access and alcoholic beverages from 5.30pm-7.30pm daily and 2-hours use of meeting room suites. - PressReader access to over 2,500 newspapers and magazines - Internet surfing desk and high-speed WiFi
Deluxe King Room
An elegantly furnished air-conditioned room for 2 guests. Comes with carpeted flooring, a seating area and a modern en suite bathroom with premium toiletries. Spacious room is fitted with a king-size bed.
Panorama Club Room
This room enjoys stunning views of either Orchard Road, Marina Bay or Central Business District and includes Club Lounge benefits. This elegantly furnished air-conditioned room for 2 guests comes with carpeted flooring, a seating area and a modern en-suite bathroom with premium toiletries. The room includes: - Daily breakfast buffet at Makan@JEN and Club Benefits including all-day Club Lounge access and alcoholic beverages from 5.30pm-7.30pm daily and 2-hours use of meeting room suites. - PressReader access to over 2,500 newspapers and magazines - Internet surfing desk and high-speed WiFi
Superior King Room
An elegantly furnished air-conditioned room for 2 guests. Comes with carpeted flooring, a seating area and a modern en suite bathroom with premium toiletries. This room cannot accommodate extra beds.
Superior King Room with City View
An elegantly furnished air-conditioned room with city views for 2 guests. Comes with carpeted flooring, a seating area and a modern en suite bathroom with premium toiletries. This room cannot accommodate extra beds.
Superior Twin Room
An elegantly furnished air-conditioned room for 2 guests. Comes with carpeted flooring, a seating area and a modern en suite bathroom with premium toiletries. This room cannot accommodate extra beds.
Superior Twin Room with City View
An elegantly furnished air-conditioned room with city views for 2 guests. Comes with carpeted flooring, a seating area and a modern en suite bathroom with premium toiletries. This room cannot accommodate extra beds.
Hotel Policies
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