“Could not ask for anything more”

It was extremely clean. All the facilities were perfect. Very comfortable. Lorena is an amazing person who made our family break go by without a single problem

“The villa and booking.com have been the worst travel experience we have had in decades of travel”

As soon as we walked in the door we realised that it was not fit for purpose in that it was smelly and dirty. It was an expensive villa at 3000 euros. The dishwasher had old smelly fish in the filter, the shower drain was blocked so that it flooded, the rooms were odiferous including the cupboard that housed the crockery. We decided to try and retrieve our time in Sicily and booked into a hotel in a different part of Sicily. We have been in contact with booking dot com ever since this unhappy event and to start with they sent back placating emails with no proper response as to refunding half the cost of this expensive villa. In reality we didn’t feel safe staying in the dirty villa at all but we needed time to find somewhere else and then to get back in order to be close to the airport for our flight onwards to Mainland Italy. It was appalling especially in light of the recent world wide pandemic. Now booking dot com are saying we have to deal with the owners of the villa, even though our contract is with booking dot com and not the owners.