Really good staff and very clean. Good breakfast

Very comfortable room. Great breakfast. Good value.

“Gorgeous hotel”

It was the best and cheapest hotel from my trip to South America. The staff is professional. The room is big and spacious. The view is amazing. The thing I liked the most is the art decoration of the hotel.

Very welcoming and friendly staff. Very luxurious and clean hotel, I would definitely recommend.

“Excellent hotel!”

Friendly staff, nice room, nice breakfast!

“Great”

Great value for money. Breakfast was superb and room was very clean and spacious with city views.

“This time a lot worse than before.”

⛔It was really difficult to rate this stay, because previously I gave a straight 10 Now everything was worse. Let's start with the fact, that although pool temperature is excellent cleanliness could improve a lot. Found a plethora(not 4,not 10) dead insects swimming in it. But this is not even the worst part. Unfortunately, some citizens, in my case an elderly bolivian couple (around 40-45 years old) after using the gym for hours and getting swamp sweat they entered the pool without taking shower which is incredibly gross. Not gonna get into details anymore, imagine the rest. Who goes to tanning salons knows the distinctive smell that doesn't come off your body even after soaking it for hours in shower gel. Other than that, due to the fact that the hotel had relatively 'little' number of guests, (around 10-12) the breakfast had reduces drastically. Pretty bad because breakfast is one of the strongest points of this hotel! It was a tiny little selection of everything, about 10 percent of what we had back in March. Pretty dissapointed because of this. Other than that, I think that it is a total unhuman behavior to charge 30 BS for a liter of drinking water(basic human need and not a Luxury) after paying almost 100 bucks. These things add up and can really annoy especially foreigners. Of course people can say'you afford 5 stars and b....h about a few bucks' - it is not about those bucks. They could have a refillable water machine and that's it. Water is a must and not a luxury. Asked for some drinking water during BF and the young man tried to charge me. Luckily the presumed owner(an elderly man) was there and offered it for free since nobody told me that there is no drinking water included in BF. Staff is pretty frinedly although they could improve a lot. Especially their concierge was pretty grumpy on an early morning.

Everything best Stay in Santa Cruz

“Wonderful Business trip”

The room was good. It looked New. Staf were amazing. Especially Info desk Javier was perfect Professional. General Director and other staff also very good and Professional too. They helpful and kind. Restaurant the Manager Lulu has got really great client satisfaction skills. Foods were wonderful especially meats.

“Disaster”

Nothing

“Nice place to stay, but could done better.”

The hotel installations were modern and pleasantly well-appointed with a nice and varied breakfast buffet.

The staff and facilities were top standard, i was very comfortable and happy with the stay, good value for money, bed was super comfy

All staff interactions were excellent.

“This time a lot worse than before.”

⛔It was really difficult to rate this stay, because previously I gave a straight 10 Now everything was worse. Let's start with the fact, that although pool temperature is excellent cleanliness could improve a lot. Found a plethora(not 4,not 10) dead insects swimming in it. But this is not even the worst part. Unfortunately, some citizens, in my case an elderly bolivian couple (around 40-45 years old) after using the gym for hours and getting swamp sweat they entered the pool without taking shower which is incredibly gross. Not gonna get into details anymore, imagine the rest. Who goes to tanning salons knows the distinctive smell that doesn't come off your body even after soaking it for hours in shower gel. Other than that, due to the fact that the hotel had relatively 'little' number of guests, (around 10-12) the breakfast had reduces drastically. Pretty bad because breakfast is one of the strongest points of this hotel! It was a tiny little selection of everything, about 10 percent of what we had back in March. Pretty dissapointed because of this. Other than that, I think that it is a total unhuman behavior to charge 30 BS for a liter of drinking water(basic human need and not a Luxury) after paying almost 100 bucks. These things add up and can really annoy especially foreigners. Of course people can say'you afford 5 stars and b....h about a few bucks' - it is not about those bucks. They could have a refillable water machine and that's it. Water is a must and not a luxury. Asked for some drinking water during BF and the young man tried to charge me. Luckily the presumed owner(an elderly man) was there and offered it for free since nobody told me that there is no drinking water included in BF. Staff is pretty frinedly although they could improve a lot. Especially their concierge was pretty grumpy on an early morning.

“Excellent”

Clean, spacious, good restaurant

so terrible

“great option!”

nice new building in a nice location. very comfortable rooms

“Good but why is food and water so expensive”

I like

“It was very nice!”

It was a nice hotel. I highly recommend it!

“Dont go here staff will fool you”

The room was ok, enough space and good shower and tv options.