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Hotel Elan

Motel

1215 South First Street

15 nights, 2 adults

USD$3,162

Includes taxes and charges

15 nights, 2 adults

USD$3,162

Includes taxes and charges

See Rooms & Prices
hotel
hotel

Why people book this hotel

Friendly staff
4 mentions

Very nice and friendly staff

The staff service is abysmal, particularly the person working at the front desk …

Comfortable rooms
4 mentions

Big bed

Great beds and all one needs for a short stay

Clean rooms
3 mentions

Large clean room with all necessary amenities

The room is clean and tidy, room temperature is warm

Great location
2 mentions

Good location nice staff

Location is near in downtown

Breakfast available
2 mentions

Breakfast included: coffee, juice, corn flakes, yoghurt, toasts and jam with muf…

No breakfast

Parking available
1 mentions

Ample parking space

Overview

Located less than 5 minutes from the San Jose Convention Center and the HP Pavilion at San Jose. The accommodations at the Hotel Elan include cable TVs. They are furnished with a microwave and refrigerator. A coffee maker and blackout drapes are also provided. The front desk of this San Jose hotel is open 24 hours a day. Great America Theme Park is 15 minutes from Elan Hotel. The San Jose International Airport is also 15 minutes from the hotel.

Traveller reviews

T

Tony

extended_group

May 12, 2026

10

Very nice and friendly staff. Large clean room with all necessary amenities. Breakfast included: coffee, juice, corn flakes, yoghurt, toasts and jam with muffins.

E

Eduardo

solo_traveller

April 25, 2026

1

The worst experience of my entire journey as a frequent Booking traveler. Do not book here.

This property should not even be listed on Booking.com. The staff service is abysmal, particularly the person working at the front desk (an Indian man), who clearly lacks the basic training and customer service standards required to treat guests with proper respect and courtesy. I had a confrontation with this individual because he refused to store my luggage until check-in time. He displayed a defiant attitude and verbal aggression, treating me with complete rudeness and disrespect. To be clear, this person has no place working in customer service. Another frustrating issue is the unnecessary restrictions they try to impose, such as a ban on visitors, which feels absurd given that this is not a five-star hotel. I will say it again: this motel should not be listed on Booking.com. If you want to avoid a disappointing experience, I strongly recommend booking elsewhere. For just a small additional amount, you can find a much better hotel that actually upholds basic standards of hospitality. Finally, I fully expect to receive my $100 security deposit back, as I have read multiple reviews stating that refunds are often not processed properly. If the deposit is not returned, I will contact my bank and take all necessary steps to dispute the charge and ensure this property is reviewed appropriately by Booking.com.

P

Paula Andrea

extended_group

January 26, 2026

7

Good hotel but the staff not really friendly

D

DC2408

family_with_children

January 2, 2026

8

Good for price

Good location nice staff

J

John

solo_traveller

December 18, 2025

8

I would stay there again.

P

Pavelzhong

solo_traveller

November 29, 2025

8

It's safe and convenient to stay

The room is clean and tidy, room temperature is warm

R

Roberto

family_with_children

November 16, 2025

10

Location is near in downtown

M

Majeed

solo_traveller

October 18, 2025

4

It looks better on Internet than what it is actually.

Ample parking space

K

Kadicha

solo_traveller

October 7, 2025

1

This is the most terrible hotel I've ever met, very noisy, very dirty, a lot of drunk people, managers get and watch customers

K

Kadicha

solo_traveller

October 7, 2025

1

This is the most terrible hotel I've ever met, very noisy, very dirty, a lot of drunk people, managers get and watch customers

J

Jordan

solo_traveller

September 26, 2025

1

Nothing

H

Hariharakrishnan

family_with_children

September 24, 2025

5

I cannot make much comment as we we’re staying only for 12 hours

No breakfast

M

Marina

couple

September 22, 2025

1

Terrible motel!!!

Booking.com doesn't have real photos, it's a complete scam! I made a reservation with payment on the spot, I arrived there at 10:00 a.m. and was shocked by what I saw, I asked to cancel the reservation, check-in from 3:00pm,I did it not at the last minute but in advance, I was refused by a guy of Indian appearance on the front desk, I immediately left there and they still took the money from my card! These are not good faith actions on their part!

C

Capt. Gary

couple

September 21, 2025

4

Disappointing

Big bed

M

Mayerly

couple

September 10, 2025

6

It's been two weeks and they still haven't returned my $100 deposit. They said it would be in three days, and I

It's been two weeks and they still haven't returned my $100 deposit. They said it would be in three days, and I still haven't received anything.

S

Simon

family_with_children

August 24, 2025

4

Not going back.

Linen was not clean (other people's hair on towel and bedding) and the bathroom didn't even have a shelf for toiletries - you have to use closed toilet seat....

R

Rachel Nguyen

family_with_children

August 8, 2025

7

Nice ans clean

G

graham

solo_traveller

July 29, 2025

5

chose some were else

nothing really. was just ok.

B

Bob

solo_traveller

July 29, 2025

7

Recommend if you want a clean affordable stay.

An older style property that has significant upgrading. Great beds and all one needs for a short stay.

W

william

family_with_children

April 28, 2025

5

No bench space in bathroom..nowhere to put soap in shower..towels very thin.

Facilities

Accessibility

Wheelchair accessible

Food & Drink

Breakfast options

General

WiFi available in all areas, Non-smoking rooms, Facilities for disabled guests, Family rooms, Heating, Air conditioning

Internet

WiFi, Free WiFi, Internet services

Parking

Parking, Free parking, Accessible parking, Parking on site, Private parking

Services

24-hour front desk, Express check-in/check-out, Fax/photocopying, Luggage storage, Vending machine (drinks), Vending machine (snacks), Daily housekeeping

2 Queen Beds Non Smoking

Room offers free Wi-Fi, a cable TV, a microwave, a fridge and tea/coffee-making facilities.

Max 4 guests 26 1 bedroom 1 bathroom
1 King Bed - Disability Access

The unit has 1 bed.

Max 2 guests 26 1 bedroom0
Deluxe King Room

Room offers free Wi-Fi, a cable TV, a microwave, a fridge and tea/coffee-making facilities.

Max 2 guests 26 1 bedroom 1 bathroom
Queen Room with Two Queen Beds - Disability Access

The unit has 2 beds.

Max 4 guests 26 1 bedroom0

Hotel Policies

Check-inFrom 15:00 to 23:59
Check-outFrom 00:00 until 11:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printYou must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply. Please note that the hotel only can accommodate guests 21 years and older. Please call the hotel to make arrangements for airport shuttle transfer. Additional fees will apply and will be charged during guests stay. Please note that free public parking is only valid for the days of the guest's reservation.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Last updated: Apr 12, 2024, 12:37 AM

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