“Great value and location”

Great value and location

Clean, modern, great bar and restaurant. Staff were helpful.

“Brilliant”

Lovely place friendly and helpful staff

“Functional cramped stay”

Location was pretty good in downtown, the bar had live music and nice vibes. Easy check in

“Grear hotel, great location, great staff!”

Location was good for first timers, even though the Market Street (really close) is not well-frequented.

“Ideal for a short stop of a night or two”

Convenient location and fine for a one night stopover

“Conveniently located for exploring downtown SF, don't drink the bottled water in room (chargeable)”

Location is convenient, staff are friendly

“Great boutique hotel near City Centre”

The location is ideal for first-time visitors and short stays where convenience really matters. It’s easy to get around, close to transport and key spots, and makes city exploring feel effortless. While the rooms were smaller than expected and lacked a safe, the thoughtful finishes and stylish décor more than made up for it. The overall aesthetic felt considered and charming rather than cramped. What really elevated the stay, though, was the front desk staff — genuinely warm, welcoming, and a pleasure to interact with throughout our visit. Overall, a stylish and well-located base with standout service, best suited for those prioritising location and design over space and surroundings.

“Beautiful hotel in the heart of Union Square! Will be back!”

They vibe of the hotel is awesome, very mid-century modern. I actually made a video of it because it is so beautiful! The staff were friendly and very easy to talk to. The bar upstairs was quirky and I loved the live music.

“Eh.”

The first room I was given was colder than a morgue locker. It was deeply uncomfortable. The second room, better - but hard to get the AC or heater to work well. I also found some false eyelashes on the floor in the bathroom (not mine).

Beautiful hotel, very good location, friendly staff

“Totally worth it.”

Very comfortable bed and pillows, very clean and nicely decorated. Friendly staff, very good location. I’m definitely coming back.

“Brandon and Crystal were very helpgul-thank you.”

Crystal-the lady at the reception was very helpful-really appreciate her patient and help.

“An unfortunate experience :(”

This was an unfortunate experience :( it had so much potential to be a great stay, but it all went wrong. The hotel itself is very tastefully decorated, and well-located. It’s a good size too, not a huge hotel, and not too tiny. The kind of hotel generally look for. The price was not cheap, but it was in line with what you’d expect in that area of San Francisco, which is generally pretty pricey. The front desk clerk mentioned that building is 115 years old, and although they’ve done a very good job renovating and giving the space a facelift, the building is still evidently hard to maintain. The floors creak and the walls are thin. Not much anyone can do about those sorts of things, but still affects a hotel stay. There’s a pretty lively restaurant and bar on the second floor, which is managed separately from the hotel. They have live bands playing on some nights, and loud music on the other nights. But loud every night of the week and until late into the night. Our room was on the 3rd floor, situated directly above the restaurant/bar, and the music reverberated right up through our room as if we were inside the bar. It was, needless to say, impossible to sleep, and this was a super important work trip for me, I had to give big presentations in the mornings, and ended up not sleeping. When I spoke to the front desk to ask them to handle the loud music late at night situation, I was told that they couldn’t help because the bar is managed separately from the hotel. So I went in my pyjamas and slippers to the bar to get them to lower the noise, which they kind of recently did by just a tiny bit and only on that one night I got out of bed to do that.

“Nice front desk people.”

Staff were friendly with excellent recommendations. Room was comfortable and spacious. Location was excellent .

“Excellent”

Excellent location.

“A stunning hotel in a great location.”

Beautifully decorated, loved the Diptique products and is in a great location close to everything. All the staff were fabulous. Professional and friendly. We loved the vibe of the bar as well, and the live music. Didn’t get to try the restaurant but will next time.

“Excellent value for money”

Very cozy and beautiful room

“Wanted to change reservation from 2 night stay to 1 night stay and no reply, no refund for the 1 unused night. :(”