“Romantic stay in middle of San Cristobal”

The location is fantastic in the middle of the city. Our room was apart from the rest of the hotel and had a garden and a lot of privacy.

Overall the hotel is nice but there was not hot water and the room was cold. Perfect location.

“the staff was very friendly and accomodating, wine was good bt bit overpriced in general.”

its quite old, toilet and bathroom had this smell, ddnt shower on my last day.

“Lots of potential with great rooms but some things letting it down”

Loved the room, very comfortable and clean. We also loved the art around the hotel and within the room itself. Great to have lots of little storage spaces around the room for clothes, especially when unpacking large rucksacks!

“very nice hotel with extremely helpful staff close to the center of activities in town.”

the hotels was quite quaint. the staff was great; quite helpful. the room was very nice and comfortable in a minimalist way.

The whole place is just beautiful and the staff is phenomenal. They were sooo nice and helped us with everything. The food was amazing. The hotel is in the center but the room is very quiet non the less. so everything from the staff, food and the location was 10/10. Would recommend.

“Stayed longer!”

We booked extra nights because we loved it so much!

“perfect stay!”

One of our favorite stays in Mexico we had during our trip. Loved the design of the place and the rooms. Very friendly helpful staff. The welcome drink was the cutest thing ever. The place is walking distance from everything in the area. The car park service was great. Perfect stay!

such great comfort! very helpful and friendly staff, they helped us organize day trips to Palenque and more. so we’ll located just a minute away from the main square

“We didn't enjoy his hotel at all and staff were not very helpful when we experienced a leak.”

The hotel is well located but beyond that not much to recommend it apart from the restaurant which is good (though I certainly wouldn't say one of the best in the city).

“The worst hotel experience we had in Mexico”

We stayed here for 4 nights and had a terrible experience. The toilet was broken and it was flooded and plugged on a daily basis and sometimes several times a day. We spoke to the receptionist, which sent someone to help, but didn’t change our room and we stayed there for 4 nights! most of the staff was ok accept for the guy which was head of reception. He was absolutely unfriendly and looked as though we are really troubling him with the very first time we asked for help. He totally forgot to reserve our taxi for the next day (which paid upfront) and we had to find some other way to reserve a taxi at 05:30 AM!!! lastly the hotel held a huge conference/ fiesta at our last night, which was held at the patio right outside our door. The noise and commotion was unreal for a hotel accommodating guests who just look for a quiet place at the end of the day. attached are some photos at the flood at our room while the conference outside. San Cris is beautiful and there are so many beautiful hotels (and less expensive than this one), do yourself a favor and don’t spend your money or time here!!

“Hotel rooms beside a restaurant”

Our room and bathroom was huge with plenty of space. The decoration is very nice.

The decoration/style of the room, as well as the one of the hotel, was very modern and beautiful. The staff was very friendly and willing to help us with everything could need.

A sewer smell was very strong in the bathroom and the bathroom fan was incredibly loud and rattling. We tried to change rooms, but staff said nothing else was available. Otherwise everything was fine, and our friends’ room had no issues.

“Nice stay”

well located, and clean.

“Would have been much better if the patio was not undergoing repairs”

Very friendly staff! So so nice. This is a 6 bedroom hotel, so they take care of you. Restaurant next door, El Secreto, is great. Great food, great staff, good prices, good bar :). Perfect location and has free parking.