Santuario Las Escaleras
Isauro Rossete 4, Barrio La Merced
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Why people book this hotel
“Staff was very friendly and welcoming, they were helpful in finding a doctor for…”
“Location Staff Terrasse”
“The location was great”
“Good location”
“The views from the room were so beautiful”
“Hotel is beautiful, service is nice but not at the level it should be for a bout…”
“- The rooms were very spacious with lovely adjoining showers and bathrooms with …”
“Splendid views, super clean, easy walk to center, great water pressure in the sh…”
“Convenient (paid) parking nearby, I wish they had responded to my question about…”
Overview
El Hotel Santuario Las Escaleras is located 350 metres from San Cristóbal de Las Casas main square and 3 minutes’ walk from Amber Museum. It features yoga classes, meditation, conscious cooking workshops included in the price. There is also a terrace, a bar and free WiFi throughout. The rooms offer TV, a seating area and cable channels. Featuring a shower, private bathrooms also come with towels. At El Hotel Santuario Las Escaleras you will find a 24-hour front desk. Other facilities offered include a tour desk. You will find additional activities with an extra cost such as purification in a temazcal, self-awareness and healing therapies, and other cermonies. Guests can find restaurants and cafeterias 300 metres from the property. The hotel is 100 metres from La Merced Square and 400 metres from San Cristóbal Church. Chiapas International Airport is a 90-minute drive away.
Traveller reviews
Shannon
extended_group
April 22, 2024
“Beautiful rooms, spacious, clean, and close to everything.”
The location was great. Everything in the town of SC is walkable. It was about a 15-20 minute walk from where the shuttle from Tuxla dropped us.
Selina
family_with_children
January 19, 2024
“Not what I expected”
Good location
Chloe
couple
February 20, 2023
“Beautiful suite and views but a tad cold”
- The rooms were very spacious with lovely adjoining showers and bathrooms with hot water - The terraces that were attached to each property were lovely in the morning sun - Able to borrow a yoga mat for my own practice - Very clean
Jessica
family_with_children
February 6, 2023
“Unexpected gem roof top terrace”
The views from the room were so beautiful! The living room area was excellent for my family to enjoy a place to relax in while being together. The rooftop terrace was unexpected and incredible views for sunrise and sunset! We had coffee from the restaurant at the hotel and they were very kind to bring it to the rooftop for us. Staff was very friendly and welcoming, they were helpful in finding a doctor for my mom. I would highly recommend, the pictures don't do it justice!
Thomas
extended_group
March 24, 2022
Location Staff Terrasse
mafalda
family_with_children
January 3, 2022
“terrible”
nothing
Christal
family_with_children
October 26, 2021
“Disappointed in the professionalism of the handling of issues.”
Hotel is beautiful, service is nice but not at the level it should be for a boutique hotel, we had a drunk stranger say he worked for the hotel and was permitted enterance into our room where he fell down stairs and on top of my 6 year old child. The hotel staff giggled and said she was embarrassed. This was unacceptable.
Tan
solo_traveller
June 7, 2021
Splendid views, super clean, easy walk to center, great water pressure in the shower, a rarity in the area, good Wifi, super large room. Convenient (paid) parking nearby, I wish they had responded to my question about where to park before arrival though, I had to pay at the first place I found before they advised on where to park upon check in.
Sylwia
family_with_children
April 5, 2021
“Amazing beautiful hotel”
Very friendly staff mostly a young reception guy (unfortunately I didn’t catch his name), very approachable, helpful and patient with my limited Spanish 😬
Christopher
family_with_children
April 3, 2021
“Great location and a very pretty hotel”
Friendly, welcoming staff and a pretty hotel on the side of the mountain with a stunning view of the town. Lots of greenery and flowers.
Facilities
Activities
Massage, Back massage, Neck massage, Foot massage, Couples massage, Head massage, Hand massage, Full body massage
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Wine/champagne, Special diet menus (on request), Restaurant
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized
General
WiFi available in all areas, Non-smoking rooms, Family rooms
Internet
Internet services, WiFi, Free WiFi
Outdoors
Garden, Terrace
Physical distancing
Cashless payment available, Physical distancing rules followed
Safety & security
24-hour security, Key access, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, First aid kit available
Services
Shuttle service, 24-hour front desk, Express check-in/check-out, Airport shuttle, Concierge service, Private check-in/check-out, Shuttle service (additional charge), Airport shuttle (additional charge), Daily housekeeping, Tour desk
Transport
Airport pick up, Airport drop off
Honeymoon Suite
The Honeymoon Suite includes: Bottle of wine Welcome platter with cheese and desserts Candles One breakfast served as room service One aromatherapy session
Master Suite (EP)
This suite has a seating area and cable TV. The bathroom is private and comes with shower.
Owner Suite
This suite is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Featuring an outdoor dining area, this suite also offers a minibar and a flat-screen TV. The unit offers 3 beds.
Presidential Suite (EP)
This suite comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. Boasting a terrace with city views, this suite also features a minibar and a flat-screen TV. The unit has 3 beds.
Hotel Policies
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