“Terrible”

Shocking stay, we left after 2 nights when wed paid for 12. Dirty, unaccommodating, poor meals, drinks were bad! The whole stay was very poor

“Dissapointing. The staff was great.”

Beautiful

Could have been much better. Not much food option and large site didn’t really live up to promises on entertainment etc

“Had a great time. Would highly recommend”

I was a little apprehensive prior to my stay due to the negative reviews but myself and my partner were very pleasantly surprised. The food was AMAZING. I’m not sure what the other reviews were talking about but the food was so delicious. We couldn’t stop eating here! We tried all the restaurants and loved each one. The buffet was probably our favourite. The drinks service at Castleview was a little slow but apart from that, no complaints. The rooms were stunning, very lush. The view from our room of the sea was *chef’s kiss*. I would highly recommend this resort. The cocktails were really good too. Not watered down or stingy with alcohol. No complaints there either. Our room was cleaned daily and fridge restocked. The grab-and-go is also very clutch when you just want a quick drink or bite. Sam Lord’s Grill was nice and tasty. I had the shrimp taco mainly. The Lantern Bar was our favourite ! The staff were great vibes and ensured we had a great time. The music at the pools/bars is a mix of different genres which is a good vibe.

“Very disappointing, I would avoid”

The rooms are very nice and spacious, comfortable beds and nice views. The hotel has the infrastructure to be the 5* hotel as advertised

“10/10 would go again.”

Clean, well looked after and they are always trying to do activities and shows during the night

“Security risk at night as room could not locked from patio doors side. Room was ground floor also.”

Breakfast and location were wonderful.

“Good location, plenty of food and drink”

All inclusive so good food and drink. Calm friendly staff. Good location. Entertainment was really good in the restaurant with the steel band and lady in the bar

“Advertised as a 5* but in reality a 3*”

Cleanliness facilities

“Not a 5 star experience.”

Our suite was excellent and the Butler service first class.

The visual esthetics were beautiful. The ocean view was lovely. The 3 pools were all different and relatively clean. Some of the staff were friendly and professional. In particular the staff at Sam Lords Castle restaurant. The managers and supervisors were great.

“Disappointing with more than 5 aspects of the stay”

The rooms were spacious for a family of 4. With big bathroom, separate toilet and shower room

“Room was comfortable but overal wasn’t great. Wouldn’t stay again”

The room was nice and wasn’t so far from reception

Room and view

“Room great service rubbish”

Average all inclusive not great

majestic place and cool entrance, but few guests so it almost feel ghostlike sometimes. Unfortunately got food poisoned from the buffet and the management didn’t handle it at all, didn’t bothered or cared. Medical center at the hotel with friendly nurse and on-call doctor. The “fine-dining” restaurant is a bit casual and the hotel doesn’t force the stated dress code unfortunately, but the food was better there. Beautiful pool areas. The beach is closed for swimming and is very dirty. We prefer the west coast and won’t be going back to wyndham.

“Genuinely gutted, we wouldn't reccomend anyone to stay there”

We stayed here last year twice ive stayed now, and been honest it was brilliant the first year we went then now its completely gone down hill, the restaurant was terrible, the room was dirty, no hot water, and it feels like a hotel which has only been opened a few years, will look like the castle next door, in the next 5 years. such a shame, unfortunately we won't be staying there next year.

“Low standard for a 5* hotel and staff need proper training”

The room was very nice but no regular tea bags, no milk for the tea, no kettle and no hair dryer. Toilet door did not close Balcony was dirty

The staff were welcoming and helpful, I loved the variety of pools and restaurants available and my room was exceptional.

“Terrible”

It looked nice