“Service excellent and a beautiful spot to rest in Musanze.”

The staff were wonderful!

The location and the staff

Good

“Needs something more to be at level”

Well the staff is friendly but it’s not good value for money although I probably ha de the best room … some comments … t he site in general is very nice but the stupid Architect who build that resort has no idea about valuing the views and environment and made it for most of the rooms something ugly without any interest even at contrary … in probably the best room suite the bathroom is not at level and having two small individual bed covers in a king size double bed as no sense at all as well .. just pack off expérience and professionalism in hotel business ) but otherwise very nice staff and quiet and green environment

The location is great. The staff is very helpful & polite; they would go extra miles to assist you. Even the owner created a personal touch she arranged for us outdoor bonfire under the stars & forest surrounding that all of us throughly enjoyed. Also we had good breakfast in open area of the restaurant while enjoying the nature too.

“Handy hotel - new owners work in progress - predict continued improvement.”

Good location ( but difficult to find if travelling without tour guide) and great link with gorilla tour people. Really friendly, pleasant staff.

We had a great time at Karisimbi Cave Resort, the staff is exceptionally kind and professional. I really recommend to stay here!

“Stayed for one night ahead of gorilla trekking”

Really peaceful and are environment. The hotel also recommended a super company for the gorilla trekking experience and pick up from Kigali.

“Wish I could have stayed longer. Loved everything ❤️”

I absolutely loved everything about this property. Everyone is super friendly. Even got a little gift which I have been wearing every day since. The food was delicious - big portions. There was hot water and the shower was great. I can honestly not fault a single thing. It is a really peaceful environment.

“It’s a cozy and beautiful resort, close to volcanoes park. The room is spacious and clean. Breakfast is very good. Will”

Very convenient for gorilla trekking. The garden is beautiful and quiet.

“A comfortable, clean and affordable place to stay while exploring the area.”

The staff were very welcoming and friendly and were always on hand to assist with a smile. The little lounge area with a fireplace is really a cozy place to rest and relax after a long day out exploring.

The staff is exceptionally helpful and nice! Received a small welcome gift and juices. Offered table tennis, volleyball and football to use for free. It's a nice place to stay at.

“Probably the only mid-range place in Musanze where you actually get what you pay for”

If you travel just as a normal person, not a tourist willing to pay thousands of dollars a night for (still only average) accommodation, it’s quite difficult to find some sort of value for money in Rwanda. It usually all looks okay in the pictures and then you arrive and nothing is as it should be for that price. Here the room was spacious, not too clean, but clean enough. You had some privacy and the noise of the town was also bearable. The staff was very friendly and the food okay (actually the whole grilled chicken was very, very good). We received a beautiful little gift at check-in and a constant follow up on our satisfaction by the lodge staff, which I highly appreciated.

Nice place with superb service. Great food. Good location.

“It was a very pleasant and comfortable i in big pavillions and a superb Garden. Next Time we will try to stay again in”

The big rooms and bathrooms, the view on the vocanos, the excellent breakfast, the superbe garden, the nice waiters, the places to sit in the garden, the closeness to the volcano Park,

“Aline and her team are extremely helpful people. They prepared lunch packages for our Sabyinyo hike. Very affordable rat”

huge room, comfortable bed, quiet place

Very nice garden and the staff is super friendly!

“Close to Volcanoes National Park, super friendly staffs, helping women employment”

The staffs are extremely friendly and helpful. They always try their best to make us feel comfortable and help to answer all of our questions. The management team is very responsive. They even helped to recommend tour agencies and drivers when we were planning our itineraries. The resort is helping women to get quality job. The resort is very close to the headquarter of Volcanoes National Park, just a 20 minutes drive, so we get to prepare our activities in the Park with ease. The kitchen of the hotel is pretty nice too, as a vegan, they provide me a lot of options.

“A quiet and relaxing place to stay with a warm welcome”

Our room was enormous, with loads of light. It wasn't perhaps the cosiest room we've stayed in though, with lots of tiles and hard surfaces, but the bed was comfy, with a wrap round mosquito net. The staff were always friendly and pleased to help. We felt very welcome. We had really nice dinners in the evening (including the best pizza I had in Rwanda) and we really enjoyed the breakfasts. One night a large fire was burning next to the dining room when it was a bit chilly outside. There was no problem in having a breakfast at 6am on the day we went Gorilla Trekking. As always in Rwanda it is best to order your food several hours in advance. The drive to the Volcanoes National Park headquarters is about 15 mins. The whole site is spread over a large garden area which is nicely maintained, and there were beautiful flowers in our room and on the table at breakfast and dinner. It is now possible to pay by card.

It’s a really great location, the park entrance for gorilla trekking is about 20 minutes away. You’re in the town but you don’t feel that when you stay here because it’s a really quiet place in nature. Breakfast is really nice, the rooms are clean and spacious, the beds comfortable. Dinner was really nice as well, sitting either in the garden or at the fire place.