👎

Found the bathroom not very clean, and one of our beds was worn out and did not let us have a good night's sleep.

“With better cleaning this hotel could be much more enjoyable.”

The hotel has a pretty good location, breakfasts were tasty and the pool was a nice bonus. The staff were friendly.

“Overcharged, manager admitted the mistake, dirty sheets, poor breakfast, no bar, extra charges for any damages”

Not much

“Fearful”

I arrived at 130am due to delayed flight. I felt VERY UNSAFE!!!!!!!

“Disgusting. If we could have gotten our money back we would have left”

Always ran out of plates. Staff didn't speak English and didn't understand us when we would ask for plates. Jessica the cook was amazing though. She was the nicest staff member there. I would never book here again. Room was dirty. Found clumps of hair on bathroom floor. Red ants in the bathroom and my husband got bit by them.

“Appalling service from Hyatt”

I made a reservation at Hyatt Place Arboretum which was ‘confirmed’ but upon arrival was told that there were no rooms available. The reception front staff (Tomasa) and the central reservations team made no effort to help - in short, they were first blaming their own system bug, then suggesting it was Booking.com error - this is totally missing the point that there is a customer late on Wednesday night in need of accommodation. Eventually, they offered to book me to another Hyatt Place at a rate available at the time, which was significantly higher than the original rate, which I declined and decided to make alternative arrangements. Overall, this was an appalling customer service from Hyatt - zero care for the customers who chose their brand. They will only care if you book directly with them, but if you resrve via booking.con be ready for ‘get lost’ type treatment.

“My stay was as expected peaceful.”

Breakfast was good. A little crowded but expected for a sold out hotel. I love the shower. The water was consistently hot the entire time. It was quiet which was exactly what I was looking for.

“Everything was nice in clean ill stay again”

“Everything was nice in clean ill stay again”

“It was an enjoyable stay for my mother's 81st birthday.”

Breakfast was good and more than expected. The hotel was nice and the staff was pleasant.

“OK for a short traveling stay but no more”

Quiet old hotel even if some refurbishing have been done

We have to put for parking at the hotel. I’ve stayed at other hotels all along the midlothian stretch and this is the first I had to pay for parking in a parking lot right outside the hotel.

We have to put for parking at the hotel. I’ve stayed at other hotels all along the midlothian stretch and this is the first I had to pay for parking in a parking lot right outside the hotel.

“It was ok”

Great location, and I made a last minute reservation so it worked out

“Overall good value”

Overall a good experience, nice breakfast buffet overall, pool was clean and comfortable

“Enjoyed the layout of the room and the bed was very comfortable.”

Breakfast was good. There was a lot of variety to choose from and it was visually appealing.

“Ok”

Employees are ok. They are not helpful at all. You do not see a smile on their face even if they have no mask. They do not dress professionally.

“Except for the receptionist the stay was good”

the breakfast was good. nice variety

Our stay was very good. And the breakfast items were perfect with vegetarian options. The place was clean and staff were friendly.