“Would stay there again.”

Excellent value for money. Well equipped and able to self cater. Perfect location midway between the shopping street (Bonus supermarket) and the harbour. Easy to walk everywhere. Also well located for the bus pick up spots.

“Great”

Almost everything. Really good beds, super easy check in and check out, strong water pressure in the shower,

“Well located apartment and comfortable bed made for a good stay.”

Well located, clean and staff were very responsive . Room was a good size.

Location was good- in between conference center and main touristic attraction and some good restaurants. 20 min walk to the bus station. Good size and comfortable bed, spacious shower room, well equipped kitchenette.

“Perfect apartment with great location in the centre of Reykjavik”

We loved this studio apartment in the center of Reykjavik. The location was excellent—right in the heart of the city and just a short walk from a lively street filled with cafés, restaurants, and local attractions. The apartment was very clean and well maintained. We especially liked that the sleeping area could be separated from the living space with a curtain, which made it feel more private and comfortable. The online staff was amazing, extremely helpful, and always available when needed. The luggage storage room worked perfectly, and both the check-in and check-out processes were smooth and hassle-free. We would definitely stay here again and highly recommend it to anyone visiting Reykjavik.

“always bumping my head on the way to and from the bed”

good location,close to bus stop14 and main street

“Fabulous accomodation”

The location was great , super comfortable and clean

“Excellent base to explore Reykjavik”

Good location and comfortable room

“Perfect cozy home base for a couple who travels a lot”

It was very cozy and the location was fantastic. Check in was very smooth and it was close to everything we needed.

“Great apartment”

Location is good and apartment is spacious with kitchenette.

Excellent location, convenient for both walking around and parking the car. Very quiet despite being on the ground floor/basement, with no traffic noise. Spacious room, ideal for two people.

“Highly recommended: a clean, seamless stay right in the center”

Clean, comfortable, and everything was seamless, located just a stone's throw from the main street. A big hip-hip-hooray to the host for the luggage storage! It was so helpful that our bags could stay there from the morning we arrived until we could check in in the afternoon.

The location for the Swan house was great, right between the bus stop and the centre of town

“If poor customer service is your thing, this is the place for you (part 2)”

So we visited the place the second time 2 days later. I was travelling with 4 elderly One of the rooms that we were allocated was outside the main building. There were no instructions on the check in message regarding the special location of the room. The only info available was a map next to the elevator that confirmed the existence of the room but still with no information of its whereabouts. Apparently there was a metal gate that you can go through to reach there directly but the code I was given did not work. It took us 15 mins going around the building to look for the mysterious room. After some effort, we did find the room. But because the gate cannot be opened, we needed to go inside the building just to get out from the another end with our luggage. Nobody travels to Iceland with a 5kg luggage. This detour involves 3 flights of stairs and bear in mind I'm travelling with elderly. Accessibility is an issue. We finally reached the room, but the code didnt work. I called them to notify them about the accessibility issues and all the other problems we encountered. It could have been a better experience if they were at least empathetic or quick to fix the situation. Unfortunately, that didn't happen. From their perspective, customers are expected to raise "accessibility" issues as if we have had prior knowledge of their accommodation. And we actually did have prior knowledge as we have stayed there a couple of nights ago and we still struggled to locate the room. And accessibility is not just about obvious disabilities. Some older people will struggle with stairs with their luggage. From my layman perspective it is a simple and straightforward but obviously not so from a hospitality perspective. The operator I spoke to believed it was our issue. Not theirs. The inconvenience caused the lack of directions was also not an issue from them.

Highly recommended accommodation. It is in an excellent location, just two minutes from the city center, two minutes from the seaside, and 15 minutes from the main bus station. The departure points for excursions are also nearby. The apartment is very clean and exceptionally well equipped. The bed is extremely comfortable. I highly recommend it!

“Nice location can get noisy”

Location

“This accommodation was all we wished for and we had a very comfortable economical and peaceful stay in the studio flat”

Lift meant no need the climb stairs, the lift was very capacious and you could easily take bikes into your room using the lift. Cycling is very popular in Reykjavík with many cycle lanes. There are 2 alternative faster exits using stairs and one side entrance using stairs all doors securely locked using own private PIN number. Room had a mini kitchen equipped with everything except oven and dishwasher. The hob had an extractor fan and light. The room was pleasantly warm and the heating could be adjusted by a nob on the radiator under the window. The property is well located for the old port and town Centre and is within walking distance of both. It is also close to various bus stops, including the flybus to the main airport port . The landlord somehow provided a 24 hour online help Service which was very useful in finding out further information. We really liked the capacious fridge which enabled us to do a lot of shopping in one go. The owner recommended a supermarket called Bonus which is only a short walk away and you can buy all your groceries at a reasonable price. The high price of eating out in Iceland meant that we were able to save a lot of money by making our own food. The luggage storage space was more than ample while we were waiting to check in. On the last night we went out for a 3 course meal and found that although it was expensive, the food was cooked to an extremely high standard and was well worth the £60 per head! The landlord kept us informed at every stage. At the end of your stay a message is sent requesting you to checkout. They advise correctly that it is important not to click the “checkout “ button until you have checked out as I think this cuts your Wi-Fi off!

“Beautiful hotel just like the name Swan.. beautiful”

One of my best Europe stay. Facilities at par, location cleanliness was just excellent.

“Deluxe room, poor access, chaotic check-out, unreasonable payment demand, unhelpful staff, terrible experience.”

At check-in, the access code somehow did not work, so I could not enter the property and had to stand outside for a long time. Guests arriving late should be aware of this. At check-out, I informed them before 10:00 that I needed a late check-out. However, the cleaning staff still opened the door and tried to enter the room to clean. In addition to the late check-out fee, they required me to pay an extra amount before allowing the late check-out. The late check-out fee was €30, but they asked me to pay €482 first and save my credit card information on their website. They did not accept any other payment method. When they knew that I could not complete the payment successfully, instead of helping us solve the problem, they simply told me to leave the room before 10:00. The whole experience was extremely bad. I had booked a deluxe room, so you can imagine how poor the management of this hotel is. It is also worth mentioning that you should avoid the rooms on the ground floor. They feel like they were converted from a parking area. Perhaps their other rooms are just as bad. At night, the pipes and heating kept making noise while I was trying to sleep. It was terrible, terrible, terrible.

“Great place 😊”

Location is great, it’s central and very quiet. Main street and big supermarket is few steps away and all tour meeting points are not more than 15 minute walk. There’s always available parking places in front of the hotel. We have problem upon arrival with the tv and they fix it very quickly. For every problem they respond very fast. We have a lovely time there.