Helpful owner

The refuge is in a good location for Etna volcano.

“Kind and helpful staff”

A big thanks goes to the owner/manager and his cook, who arrived late in the evening on last minute notice, almost two hours after the official check-in time, just to welcome me (as the single guest that night) and cook dinner for me! It was warm, clean and comfortable.

“OK stay”

Location was stunning. That's about it!

I liked the ambience of the place. It's nice to sit in the lounge. You feel at home there. To be fair, the staff did try to make me welcome though there was sometimes a language problem. I would like to stay again but only with my own transport. My basement room was quite cosy

“deceiving”

parking was available. dinner was over priced for what you got and so was breakfast. Stay and eat some where else. The pictures are deceiving. So sorry about the bad review. I have to say that I liked Grazia, Carlos' cousin.

Beautiful location, very nice people and tasty dinner. Grazie!

They didn’t inform me before the booking that there was a Limit time to do the Check in and I was going to arrive later than that. So at the end I couldn’t stay there. The info should be clear since the beginning

“Great place”

Great location, great staff, good food

“I wouldn’t go back.”

The proprietor was very helpful and affable. He was very obliging re meals. The beers in the dining room were easily accessible. The dinner was excellent apart from the stale bread that seemed to be offered again for breakfast.

Very bad direction, post code isn't relevant 😒 No really good communication with owner.

I often stay in high mountain Rifugios in the Alps, so - judging by its name - I expected something like that. But no, to my biggest surprise, it is like a nice, but basic hotel in the middle of the forest. It had a convenient bathroom, a very comfy bed and it was super quiet, so we fell asleep within a nanosecond. I never understood why many ratings at booking.com are about the staff, but here's my first ever contribution to this: I have never met so nice, kind, friendly and flexible people. We were greeted warmly by the owner ( I guess), and the cook prepared dinner just for us later than expected, because we went for a hike, and woke up early because we left early. Supersweet. And we have never eaten such a good pistachio pasta meal before. Thank you. (I am still searching for a similar recipe on the net)

“Basic refuge accommodation on Etna”

Beautiful location on Etna, close to the cable car to the top. Lots of nature and peace and quiet. Somewhere safe to park the car on the property. Basic refuge accommodation, to be expected.

“Lovely accommodation, less than lovely food.”

Warm and comfortable room, felt as Rifugio should.

“Great surroundings, good staff, other issues to consider.”

Warm welcome, nice wooded area, food available onsite.

“The price was completely unjustified for what we experienced.”

The only advantage of this place is its location—close to the forest and Mount Etna. But let's be honest... staying in a tent would probably offer the same experience, and likely be more comfortable and cheaper...

“Comfy, cosy chalet feel. Expensive food!”

Lovely rustic chalet close to Etna. Cosy comfy room & decent shower. Piano V just up the road was a beautiful quiet spot for breakfast picnic.

“I recommend to stay at Rifugio Ariel.”

Very cool place and delicious Italian quisine.

“Perfect place to live nature and mount Etna”

Staff is so incredibly friendly and accommodating Location is fantastic Jacuzzi is the best

“Would recommend, host very nice and informative, great evening meal, the hot tub in the woods bonus”

Perfect retreat in the woods, excellent evening meal with 3 courses complements to the chef. Hot tub experience great, beds comfy, Host (Frank I think his name was) and his dog Balou (so friendly) was very nice and very informative of the area. Basic room but all you need.