“Do not make a reservation in this resort.”

They cancelled our reservation at the moment of our check in. They confirmed my reservation a week before by email and even charged my credit card. They just did not care. I needed to talk to 2 people at the lobby in order to find a solution. We were moved to a resort next to it (Sunscape Coco) with no compensation. At the end, Sunscape Coco was amazing, staff incredible, nothing compared to the treatment we received in Jewel Palm Beach.

“Fantastic hotel, exceptional staff and a lovely week spent”

The staff! The staff are exceptional, we felt so well looked after. Considering the resort is big and was very busy, nothing was ever too much trouble, and we were remembered by staff and made to feel special and like individuals which is always nice. The club members upgrade is definitely worth the money, it’s not very much and does really enhance your experience. Rooms are spacious and cleaned well, the beach area is beautiful and pools have plenty going on but aren’t over crowded. Massive shout out to Katherine (two palms grill), Carolyn, Stephany and Enoc, looked after us so well and made our stay special!

“Chilled stay in the sun with excellent service”

- excellent service - choice of pools - close to beach

“Unfortunately, my stay was disappointing, with numerous issues that more stressful than enjoyable.”

The only positive aspect of my stay was spending time with my family.

“The club member is not worthy it. would return, but would stay at the standard room.”

Room was cleaned 2x per day (very well done), always fresh towels available.

“Very good”

A little old but still good

“AMAZING”

Great value for money. Clean rooms. The all inclusive package was worth every dime. Great food and drinks. I love the evening programs.

“The staff rarely smiled, the all inclusive buffet was awful, and I would NEVER recommend that resort”

Not much. From the time we checked in, Booking.com would not send confirmation of the amount of family members that should have been included on our reservations. We had to on the spot pay additional money for our granddaughters to stay. Why would we take our children out of the country and not include them in our hotel stay.

“much needed relaxation in comfortable surroundings”

cleanliness, room, beds

Very good service

“Very basic. Too many kids and old people with no energy. Plus no one speaks English.”

The food was very good quality

everything was just really beautiful

“I couldn't rate this place higher and will definitely be coming back!”

I recently stayed at the Jewel Hotel and had an outstanding experience. The hotel's location by the beach is perfect for all types of travelers. Traveling with my husband and my 2-year-old, I was delighted to find that the room was prepared with a small cot for her upon our arrival — Thank you, Gabriel! The food was excellent across the various restaurants within the hotel, offering a delightful culinary experience with different types of food on their menus. The hotel boasts numerous swimming pools (yes, the water is warm!), adding to the relaxing atmosphere. The staff were super friendly, always greeting us with smiles and a warm demeanor. I was particularly charmed by the Dominican tradition of responding "excellent" when asked how they are and greeting guests with their hand over their heart. Our room was impeccably cleaned and tidied each day by Angelito, who was incredibly adorable and attentive. The hotel also offered great activities for children, with Mirian doing an amazing job entertaining them. In the restaurants, the service was exceptional, especially from Daniela and Sthephany, who were very welcoming at the door, and Eduarda, Shaina, and Lucy, who served us greatly. One of the highlights of my stay was the hydrotherapy session. The 1-hour treatment was amazing and provided a great relaxing moment during my stay. The gym facilities were top-notch, providing a great workout experience. Henry, the personal trainer, was very supportive and offered excellent tips on how to use some of the machines and correct my posture during my workout sessions. Additionally, the little store inside the hotel sells coral-friendly sun cream, which I highly recommend everyone buy either before their stay or at the venue. This helps us do our best to protect the nature we care to visit. Every morning my husband ordered two barista coffees for us to have with our breakfast that were prepared by Jenniffer at the Cocoa Cafe.

Food, beach,

“Staff are excellent - very friendly and chatty, but in a polite, welcoming way (rather than uncomfortable / persiste”

Very close to the beach; great facilities with lots to offer.

“Great Stay at Jewel Palm Beach”

The Pool was amazing with swim up bar and the staff friendly and professional. The room and bed were comfy and pleasant and the AC worked fine. Nice view and patio to have coffee in the morning. The food was good. Nice coffee shop and beach area with great food at the beach bar. Amazing views all round. Absolutely beautiful surroundings and lovely people.

“Nice but you have to pay extra if you do not want a tired looking room with worn bed”

Good location

“Great holiday”

All round good place to holiday at

“They asked us to pay more for other buildings.”

Excellent

“Great Stay at Jewel Palm Beach”

The Pool was amazing with swim up bar and the staff friendly and professional. The room and bed were comfy and pleasant and the AC worked fine. Nice view and patio to have coffee in the morning. The food was good. Nice coffee shop and beach area with great food at the beach bar. Amazing views all round. Absolutely beautiful surroundings and lovely people.