Nothing to complain about

“Perfect location”

The location can’t be better, room was comfortable and nice hot shower.

“Passable”

The staff was absolutely fantastic, very reactive, super friendly and helpful ! Location wise as well , and nice restaurants around.

“Fantastic location and wonderful staff.”

The location was excellent as were the staff. Nothing was too much trouble.

Large rooms with large comfortable beds. Excellent location, right in the main square. Friendly staff. Great breakfast. Nice views to the main square. Very affordable. They let us store our bags for one day after we had checked out. They had free coca tea at the lounge area downstairs. The internet was great

“One night stay .”

Great location , efficient and friendly staff . Good breakfast choice. Comfortable rooms .

“Nice hotel well located”

Located on main square.

Nice shower , clean rooms

“Incredible central location, charming historic building, and great value for money.”

Incredible location right on the square, a beautiful historic building full of character, with good breakfast and great value for money.

“Good choice for 1 night in Puno”

Great location and friendly staff

Best location in Puno. Large, spacious rooms with comfy beds. Good shower pressure with plenty of hot water. Breakfast buffet was vast and delicious. If you are coming in with a car, you will have to park temporarily in one of the nearby streets as you cannot drive into the Plaza. Walk to the hotel and the staff will send an attendant with you to take you to their parking area located about 300 metres away and they will help you with your luggage from there if you wish. Great service.

Great location, comfortable, very traditional hotel, good beds and linens. Warm and cosy, with a small bath as well as shower. helpful staff. We were able to leave our cases there when we did a two day trip to Titicaca. Good breakfast included, nice viewer over the square to the cathedral.

“A pleasant enough place to stay unless it rains then there is nothing for you to do in the whole town.”

It was very well placed on the main square.

“Overall great hotel for our 3 night stay”

Location and restaurant were very good and staff were very friendly and helpful too

“A taste of real Peru”

Nice to be above Plaza de Armas and watch the real Peruvians. Having a small balcony was wonderful. Great there was an elevator and nice lobby area.Large formal breakfast room with good selection.

“Well-located hotel”

The location is fantastic—right in the heart of the city near the main plaza, restaurants and shops. The hotel has a charming colonial-style atmosphere and the staff are welcoming and helpful, making check-in smooth.

“Spacious room, great value for money”

Hotel is very centrally located. Room is spacious and clean. We were lucky to arrive during the carnival period, when a lot of celebrations happening at the plaza de armas. The view from the balcony over the plaza was spectacular.

“Unacceptable privacy breach and management failures, despite excellent staff”

The location of the hotel is excellent. We want to give a special mention to Breiner from the housekeeping team, who was professional, kind, and respectful. Also, Miguel Angel and the night security/reception team were incredibly helpful and attentive when we needed oxygen due to altitude sickness. The reception staff, in general, were professional, but they seem to be limited by the hotel's poor infrastructure and management decisions.

Perfect location

“Nice balcony and overlooking plaza”

Overlooking town plaza Central