“Extreme lack of any hospitality by the manager!”

We mistakenly double booked. Very early on (many many days before the booking) we asked for management to reconsider their “no free cancellation policy” in light of my error. We wanted to only cancel 4 of the 5 nights we had booked. Nope, no consideration! Upon arrival we saw a man hosing down his car on the property. Also noted many super clean other vehicles. As our rental car was dirty, rather than simply using the hose we asked the bald headed manager if we could very briefly use the hose. Nope, no consideration! We asked to have our room on the third floor to be changed to a ground floor as no elevator and we had heavy luggage for our 2 month driving holiday and hubby has a hernia that is aggravated by heavy lifting. Nope, no can do said the manager! No assistance with luggage. No TV in room (we realise it is remote but a subscription to at least one streaming provider would have been good. No table or chairs, very ordinary furnishings, a long partially broken wooden walkway that smelled of rabbit pee was our path to the stairs to our room. Staff other than the manager were all lovely! Particularly the barman who happily shared his recipe and method for making Pisco Sours. Good in the restaurant good also. Very disappointing stay, particularly since the holiday is celebrating our 30 years together and the place was aware.

“Good hotel in great location.”

The location and the range of facilities.

“Nice views but needs to improve the basics”

The staff overall were v friendly and helpful especially in the spa. The views over the mountains were stunning. The rustic and quirky Patagonian deco was interesting. Fresh bread at breakfast was nice. The rain shower was nice. The spa was picturesque. We had a nice massage (extra cost) from Cindy.

Beautiful hotel and gorgeous view, very friendly staff and great food. Our flight was delayed and the staff contacted us by WhatsApp to let us know they were aware of the delay and would be at the airport to pick us up and checked us in by WhatsApp to save time.

“Beautiful views in Architectural Buildings”

Unusual and beautiful architectural building complex. Great views of Lake. Comfortable beds. WiFi terrible in room. Only able to use WiFi in common areas which had comfortable seating. Needs covered access to swimming pool given the weather conditions being cold and windy most of the time. Virtually no one dared venture outside to use the building with the pool. Quite a pity. We paid half board and were delighted with the 3 course dining options available every night which included a glass of wine. Would have been nice to have a small fridge and tea/coffee making in room. Lighting in bathroom very poor. A bit of a walk into town. We paid extra for packed lunches for one of our tours. Not bad.

“Beautiful views and decor, larger rooms, also had delicious grilled salmon in the restaurant, the spa was disappointing.”

Beautiful rooms and communal areas with gorgeous views over the water and mountains beyond. Enjoyed watching the light change over the water.

“Nice hotel to disconnect but spa facilities and services need improvement”

The lodge is very pretty. The decoration is beautiful. The bed is very comfortable and the views are amazing from both the facilities and the room. The staff at the restaurant were very nice. The dinner buffet was very good, nice selection of Chilean wines.

“very good”

no wifi in the room and in common places not so good

“Waste of money — DON’T COME HERE”

Rooms and breakfast were great

“Interesting in a way but didn't worth the money”

Beatiful views, large bedroom and very good breakfast

“Great place to jump off into the rest of Patagonia”

design and Batman

“Hit or miss service at otherwise simple nice hotel.”

Beautiful view; buildings well designed to blend in with the landscape. Garden with lots of rabbits! Beautiful pool. Great massage services - I tried Francisca and Cyndee and both very strong touch.

“Bad”

View and rooms are nice

“Disappointing”

Bar staff were so nice! Spa was really nice, I had a good massage. Great views from the lounge areas.

“Great hotel”

Amazing property. It has a unique design that is very fitting for its environment. Location is outside city but a 10min taxi ride (at USD3 per way), so everything is close. View was outstading, staff was great and spa is exactly what is needed after a day of excursions.

“Great eclectic hotel with big, clean rooms. Great staff.”

Very eclectic decor. Staff were excellent. Room was a good size

“Excellent”

Excellent

“Comfortable stay at an interesting property with good views”

Comfortable, big rooms, great outlooks, lots of spaces for reading or a drink. Bar and restaurant staff were wonderful, restaurant was good. Spa are was great.

“I won't go again”

The architecture and spaciousness of the hotel is beautiful

“Scienic stay”

Stunning property and view. We were only here for one night but wished we could have stayed longer. Restaurant was lovely, great dining experience.