Juan Carlos is the best!

No lifts and no help to carry luggage’s to upper levels

“Friendly staff and Good location to walk to bus station.”

Well situated, the staff were extremely friendly and helpful. Room and bed comfortable enough.

Quite modern room. Kind hotel staff.

“Would recommend”

Good location, few blocks from bus station and short walk in to town. Friendly staff, clean and comfortable.

Breakfast, room was clean and bed comfy, quiet place, nice staff

Breakfast was very similar to everywhere else we stayed in Chile. Location is away from the centre of the town but that's an advantage. They appear to have a left luggage facility.

“Need to improve customer service”

Very good location, close to bus terminal. The whole place looks really nice.

“Great stay and would recommend.”

Staff were great. Location was good, not far from the bus station and short walk to the centro. Room was great, comfortable and clean.

Only 10mins walking from bus terminal and just 2 blocks from the main street. Breakfast was ok.

Hotel in good location, proximity to center, very clean, beds comfortable, clean linens ,good breakfast very helpful and polite staff.

“Exactly what I expected”

Perfect for a night after hiking the W trail before a morning flight back to Santiago. Comfy beds, lots of hot water. Nive breakfeast. Great value!

“A perfect base for Torres del Paine tours,”

Lovely staff, in particular that I was provided breakfast at 5:30am when my tour started at 6am. Normal breakfast time was from 6:30am. They also stored my luggage during the departure day, very convenient. Walking distance from the bus terminal (downhill) and close to shops and restaurants:

“Good stay”

The property is slightly off the center of town, but easily reachable on foot. The host was very friendly and accommodating, the room quiet and clean. Breakfast is basic but includes some scrambled eggs, cheese and cold meats. All good, can recommend.

The staff was very friendly and the reception was nice, people were helpful.

“People make the difference and here they were wonderful”

The both Gentlemen at the reception were always willing to answer our questions and solve our problems. And we had a lot. Their assistance was very valuable for our next days of travelling

“Definitely recommend staying here”

Staff were great . Very helpful and friendly. The hotel room was spotless. Plentiful breakfast with good coffee!

“Good value, very clean and friendly, would stay again.”

Very clean and well kept bedrooms, breakfast was good, really good value, WiFi was excellent, kept my bag for a few days, good value, would recommend. Really nice Taco place 100m away if you need something to eat when you get in, El Tejano!

“Great hotel, great rooms, very clean and an amazing breakfast, did I mention the eggs!!! Also the fresh bean coffee was”

Great rooms and a fantastic breakfast. The scrambled eggs were cooked to order and were amazing. The staff were so helpful and friendly. Fantastic value for money

Good location at a walkable distance from the centre of Puerto Natales and easy to reach from the bus station. The room was nice and the staff was super helpful and with our queries. The breakfast was also tasty!