Hotel Big Sur
Manuel Bulnes 69
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Why people book this hotel
“Staff provided additional information on places to eat shop etc”
“The staff on reception were always helpful and accommodating”
“So clean, bedrooms are immaculate and made everyday”
“Clean”
“Breakfast was always fresh and tasty”
“Decent breakfast”
“The location and cleanliness”
“Location was very good being close to the waterfront & walking distance from the…”
“Good location, friendly and helpful staff, clean, comfortable beds, good breakfa…”
“Very small room but comfortable bed”
“Good value for money”
Overview
Boasting a terrace, Hotel Big Sur is situated in Puerto Natales in the Magallanes region, 2.6 km from Puerto Natales Bus Station and 300 metres from Municipal Museum of History. This 3-star hotel offers a 24-hour front desk, a concierge service and free WiFi. The property is non-smoking and is set 600 metres from Puerto Natales Main Square. The rooms have a private bathroom, free toiletries and bed linen. Maria Auxiliadora Church is 700 metres from the hotel, while Cueva del Milodon is 29 km from the property. The nearest airport is Teniente Julio Gallardo Airport, 6 km from Hotel Big Sur.
Traveller reviews
Barrow
extended_group
May 28, 2026
“Staff generally courteous and helpful, except for on male staff. He should not be allowed to interact with customers.”
The location and cleanliness. Good value for money. Staff provided additional information on places to eat shop etc.
Una
couple
May 15, 2026
“A lovely start to our time in Chile!”
So clean, bedrooms are immaculate and made everyday. Breakfast was always fresh and tasty. The staff on reception were always helpful and accommodating. Loved our stay here!
IVAN
couple
May 4, 2026
“Excelente estadia”
Excelente infraestructura
Sooraj
couple
April 24, 2026
“Good except the terrible sound proofing.”
Friendly staff. Clean. New build. Decent breakfast.
Anjan
couple
April 20, 2026
“Convenient place to stay for one night in Puerto Natales”
Location was very good being close to the waterfront & walking distance from the Plaza de Armas. Also not far from the Bus station. Clean and compact.
William
couple
March 16, 2026
“Clean hotel but not very relaxing.”
The location is very central, and the property is very clean and well maintained. The breakfast is decent.
Patrick
extended_group
March 5, 2026
New and modern. Good breakfast. Friendly and helpful staff.
David
couple
March 3, 2026
“Good basic place to stay”
Good basic accommodation and decent breakfast
Eithne
solo_traveller
January 31, 2026
“Lovely hotel with exceptional staff.”
Exceptionally helpful and friendly staff. Very patient.
Mary
couple
January 28, 2026
“Comfortable hotel but bedroom very small.”
Good location, friendly and helpful staff, clean, comfortable beds, good breakfast.
Oliver
solo_traveller
January 24, 2026
Did the job. Nothing special.
Kelvin
solo_traveller
January 17, 2026
“Very pleasant”
adequate breakfast and friendly, helpful staff
Nicola
couple
January 10, 2026
“Clean and friendly”
Very clean!
Francesca
couple
January 6, 2026
“Nice stay and central location”
Very small room but comfortable bed. Big shower. Conditioner and shampoo.
Gaël
solo_traveller
December 24, 2025
Close to the lac. Very clean and recent.
gayathri
solo_traveller
December 8, 2025
“Not worth the money”
View
Rona
couple
December 3, 2025
“Perfect place to stay at the start and fond of of any visit to Torres del Paine . And you can leave your luggage there”
Immaculate , central and friendly staff
Ginny
solo_traveller
November 27, 2025
It was perfect, modern and clean with a good breakfast and lovely staff.
Hongyan
couple
November 14, 2025
“Extremely helpful staff”
We had a wonderful stay at this hotel in Puerto Natales. The receptionists were incredibly friendly and helpful throughout our visit. A special mention goes to James Gador, who went above and beyond—he helped us book a taxi to the bus station on the day we traveled to the national park, and even kindly lent us cash for the ride when we needed it. We were truly grateful for his generosity and outstanding service. Highly recommended!
Ivana
couple
October 18, 2025
Service, location
Facilities
Accessibility
Toilet with grab rails, Higher level toilet, Lower bathroom sink
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay
Entertainment and family services
Board games/puzzles
Food & Drink
Breakfast options
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, Breakfast takeaway containers, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized
General
WiFi available in all areas, Non-smoking throughout, Designated smoking area, Non-smoking rooms, Facilities for disabled guests, Lift, Heating
Internet
Internet services, WiFi, Free WiFi
Outdoors
Terrace, Outdoor furniture
Physical distancing
Cashless payment available, Physical distancing rules followed
Reception services
Invoice provided
Safety & security
24-hour security, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available
Services
24-hour front desk, Fax/photocopying, Luggage storage, Tour desk, Concierge service, Private check-in/check-out
Double Room
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features a dining area, heating and an inner courtyard view. The unit has 1 bed.
Double or Twin Room
Providing free toiletries, this twin/double room includes a private bathroom with a shower and a hairdryer. The twin/double room provides a dining area, heating and an inner courtyard view.
Twin Room
Offering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room offers a dining area, heating and an inner courtyard view. The unit has 2 beds.
Hotel Policies
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