Good location

Cold at night. Heater was turned off during the night 😔

“Excellent stay”

Staff was very friendly and helpful. The hostel is conveniently located close to the city center, where you can find a variety of very good restaurants, all variety of stores and travel agencies. It is comfortable and clean.

Great room, staff were friendly and breakfast was good.

“Comfortable and Value for Money”

Location, Value and decor

Nothing.

“Great hostel in the heart of Puerto natales”

Great location and very friendly staff.

“Very thin walls!!!”

The location is great and the beds were comfortable and the water pressure was great and hot.

Very cosy and friendly place to stay.. We had a great rest there.

Good location, easy walking distance into town, restaurants, shops and to the water. Cozy rooms. Internet, heating, showers were great. Very lovely and helpful staff. Can store luggage for a fee. Breakfast available even for the extra early starts. Cancelled another accommodation to stay here instead after TDP.

Great breakfast

“I really enjoyed it,thank you!”

Lovely family owning the property-they were really friendy and helpful and spoke really good English:) Location was great,few hundred meters from amazing view or seaside and mountains and right next to all restraurants,shops etc

“Friendly place, good value”

Great staff and a friendly welcome. Room basic but clean and comfortable and good value.

“nice stay”

Nothing.

The beds were comfy

“Dirty place with rude staff”

I recently had the unfortunate experience of staying at Hostal Los Pinos, and it's safe to say that my visit left much to be desired. From the moment we arrived, our encounter with Romina at the reception set the tone for a disappointing stay. To begin with, Romina's attitude was nothing short of rude and unhelpful. Unfortunately, her lack of professionalism was not the only issue we encountered during our stay. We were shocked to discover that we were intentionally misled about the payment methods. Romina conveniently failed to inform us that paying in pesos would result in a higher charge compared to USD. This felt like a deliberate attempt to take advantage of unsuspecting guests, leaving a bitter taste in our mouths. The room itself was far from satisfactory. It was evident that cleanliness was not a priority for the establishment. Spider webs adorned the corners, and to our horror, one of the beds had visible period stains. Despite bringing this to Romina's attention, she callously refused to address the issue, leaving us stuck in an unsanitary environment. Adding to our discomfort, the blankets provided emitted an unpleasant odor, making it clear that they were not laundered properly. A good night's sleep was out of the question under these conditions. In an attempt to salvage some positive aspects of our stay, we opted for an early breakfast, only to be met with another disappointment. For the amount we paid, the offering was shockingly meager—two pieces of toast and a single serving of jam per person. This minimalistic approach to breakfast left us feeling cheated and dissatisfied with our overall experience. In conclusion, my stay at Hostal Los Pinos was marred by rude and unhelpful staff, intentional withholding of crucial payment information, subpar cleanliness standards, and an underwhelming breakfast. I strongly advise potential guests to carefully consider their options before choosing this establishment.

“Comfy beds, very helpful and friendly staff”

Lovely clean room with comfy beds. Breakfast was sufficient and staff were extremely friendly. Great location just around the corner from the main square. Would definitely stay again!

“Good hostel with good and bad staff”

great location, good enough amenities for the price. some of the staff was really helpful at our arrival, although not all of them by the time we left…

The cosy, atmosphere, clean place with good location close to both the centre and coast.