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Casa Lucy

Bed and breakfast

Miraflores 969

20 nights, 2 adults

USD$2,225

Includes taxes and charges

20 nights, 2 adults

USD$2,225

Includes taxes and charges

See Rooms & Prices
hotel
hotel

Why people book this hotel

Breakfast available
12 mentions

Beautifully and comfortably appointed hotel with a delicious homemade breakfast …

Breakfast was great with lots of choice and lovely scrambled eggs

Friendly staff
11 mentions

Lucy is such a wonderful host

Very friendly and helpful host, even allowed us to leave stuff for free while we…

Comfortable rooms
11 mentions

Room was immaculate and the owner could not have been more accommodating

Clean tidy room

Great location
9 mentions

Quiet location, but only a short walk from town centre

Ease of check in/out, location, luggage storage, host

Clean rooms
8 mentions

The room was also big, clean, and bed was great

Very clean and comfortable room and breakfast area

Good value
2 mentions

Great value for money and a great place to stay

very good quality for the price

Overview

Lucy offers family-run accommodation and simple décor in central Puerto Natales, only 4 blocks from the city centre. Guests can book trips to Torres del Paine and enjoy free Wi-Fi. Casa Lucy has bright rooms with private bathrooms. They are styled with pastel colours and have parquet floors. A full continental breakfast with eggs, cheese, regional jams and breads can be enjoyed daily in the living room. Teniente Julio Gallardo Airport is 9 km away from Lucy.

Traveller reviews

S

Sophia

couple

January 12, 2026

10

Comfortable, cozy, happy stay at Casa Lucy

Lucy is such a wonderful host! Beautifully and comfortably appointed hotel with a delicious homemade breakfast in the morning. Staying at Casa Lucy felt like being home. Could not recommend more!

R

Ruben

couple

December 19, 2025

10

Friendly host, great room

Very friendly and helpful host, even allowed us to leave stuff for free while we were away, and made a breakfast package for us. The room was also big, clean, and bed was great. Only good things!

P

Peter

couple

November 30, 2025

9

Thoroughly enjoyable. We would definitely stay there again.

Quiet location, but only a short walk from town centre. The owner and her husband were very attentive and pleasant. The room was large and bed comfortable, with powerful showers. Breakfast was great with lots of choice and lovely scrambled eggs

J

Jason

couple

November 26, 2025

10

Very clean and comfortable room and breakfast area. Despite the language barrier Lucy is always very attentative and ready to help with a smile! We are staying there again after our time in the national park!

X

Xian Pu

couple

April 27, 2025

10

all goog

V

Von Hofe

couple

April 20, 2025

9

Great place to stay pre/post W trek

Ease of check in/out, location, luggage storage, host

J

Jack

extended_group

April 13, 2025

10

A great choice for anyone staying in Puerto Natales that doesn't mind a short walk

Room was immaculate and the owner could not have been more accommodating. It was a bit of a walk from the center of town, but it gave us the chance to see some of the Puerto Natales neighborhoods that we would have otherwise not seen. This room far exceeded my expectations for how large and how tastefully decorated it was. Also, it had a great shower

C

Christopher

couple

February 14, 2025

8

Clean tidy room. Good sized bathroom. Short walk to bus station (10 minutes) and the main centre. Nice breakfast and very welcoming staff

R

Radha

couple

February 2, 2025

10

Wonderful stay thank you so much!

Very homely, comfortable feel and the hosts were friendly and thoughtful. Breakfast was delicious 😋

S

Shell

couple

December 8, 2024

10

Great place to stay!

Excellent host, generous breakfast

L

Lee

couple

December 2, 2024

10

This is a lovely hotel, just ten minutes walk from the sea front. The owner has the heating on full, which is welcome as it's freezing outside, even in November. The breakfast is excellent and I really cannot fault the hotel. The room is a decent size with a comfy bed. There isn't a kettle in the room, which isn't uncommon in Chile, but would be a nice addition. Great value for money and a great place to stay.

A

Andrew

couple

December 2, 2024

10

Home from home

Last minute booking due to a terrible experience at a nearby hotel. Like staying with your Mum.

G

Georgia

couple

March 26, 2024

10

Lovely property and nice breakfasts

Great property and breakfasts. V spacious nice rooms which are cleaned daily. Owner is super helpful and lovely. They also store bags for free while you’re doing the W or O Trek.

J

John

couple

February 16, 2024

10

Excellent stay with Lucy

Lucy was amazing and went out of her way to help is despite our language difference she is a great host Close to bus station which we liked and not too far to cofeee and restaurants Very safe and clean

J

James

couple

January 17, 2024

10

Lovely !

The host was lovely . The location is close to the bus station so no taxi needed with heavy bags , also very close to a laundrette . Allowed us to store bags while doing the o trek and when we returned the big bags were in our room waiting for us so we could just sleep! Nice breakfast of toast / ham / cheese / eggs / juice / coffee / yoghurt etc . Maybe a bit further from town than other properties but it’s a small place so only a 20/15min walk , and also means the streets are quieter . Massive room which was nice when sorting out our O trek packing

S

Sin Kwan

couple

February 14, 2023

9

Lucy is super nice and love the breakfast so much!

E

Emma

couple

January 9, 2023

10

Fantastic, delicious and clean

Spotlessly clean, fantastic breakfast served very flexibly to suit you and amazing host who was very friendly and exceedingly helpful 🙂 We had a nice view of the back garden and the neighbourhood from our room

Y

Yves

family_with_children

January 5, 2023

9

excellent

very clean. lucy very top. very good quality for the price.

H

Hans

family_with_children

January 2, 2023

5

."

Clean, comfortable, friendly staff, and convenient location

M

Magdalena

family_with_children

February 8, 2022

10

Impecable y confortable

Facilities

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & Drink

Breakfast options

Food & drink safety

All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation

General

Non-smoking rooms, Family rooms, Heating, Non-smoking throughout, WiFi available in all areas

Internet

WiFi, Free WiFi, Internet services

Physical distancing

Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas

Reception services

Invoice provided

Safety & security

Key access, CCTV in common areas

Safety features

Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available

Self check-in

Passport/ID information collected online before you arrive

Services

Shared lounge/TV area, Tour desk, Luggage storage

Family Room

The unit has 3 beds.

Max 4 guests0 1 bedroom 1 bathroom
Basic Double Room

The double room includes a private bathroom fitted with a bath, a shower and a hairdryer. The double room offers a wardrobe, parquet floors, heating, a flat-screen TV, as well as garden views. The unit has 1 bed.

Max 2 guests 25 1 bedroom 1 bathroom
Double Room

This room features a double bed and a private bathroom.

Max 2 guests 25 1 bedroom 1 bathroom
Double Room with Private Bathroom

The unit has 1 bed.

Max 2 guests0 1 bedroom 1 bathroom
Classic Twin Room

This room comes with 2 single beds and a private bathroom.

Max 2 guests 25 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 12:00 to 00:00
Check-outFrom 07:00 until 10:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printPayments with Credit Card can only be in local currency (CLP). Payment in USD are only possible in cash. -- Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%. To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA). * This additional fee (IVA) is not included in the hotel rates and must be paid separately.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Managed by a private host
Last updated: Apr 10, 2024, 2:14 AM

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Casa Lucy - 3 Star Hotel in Puerto Natales