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Hotel Isabel

Hotel

Avenida 5 Poniente 125

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hotel
hotel

Why people book this hotel

Comfortable rooms
14 mentions

No windows in the rooms

The staff were helpful and very friendly especially when I had left my key in my…

Great location
13 mentions

Perfect location - close to everything and in a safe area

Location was perfect, just a minute or two walking to the main square

Friendly staff
11 mentions

The staff were pleasant and the hotel itself is very aesthetically pleasing

Friendly staff

Clean rooms
5 mentions

Spotless rooms

The room was comfortable, cleaned daily and was very spacious

Good value
5 mentions

Absolutely worth my money I paid for the time I spent there

Quality price

Overview

Ideally situated in Puebla, Hotel Isabel features air-conditioned rooms, a fitness centre, free WiFi and a garden. Among the various facilities are a shared lounge, a terrace, as well as a bar. The accommodation provides room service, a 24-hour front desk and currency exchange for guests. At the hotel, the rooms include a wardrobe, a flat-screen TV, a private bathroom, bed linen and towels. All rooms have a safety deposit box. You can play table tennis at this 4-star hotel. Popular points of interest near Hotel Isabel include Biblioteca Palafoxiana, Puebla Convention Centre and Amparo Museum. The nearest airport is Hermanos Serdán International Airport, 23 km from the accommodation.

Traveller reviews

O

Ollie

solo_traveller

June 16, 2026

1

Dreadful.

It’s well located I guess.

S

samantha

solo_traveller

June 3, 2026

10

Great stay overall.

Perfect location - close to everything and in a safe area. Spotless rooms.

J

James

couple

June 2, 2026

8

Excellent location, clean, well-priced and aesthetic.

Location was perfect, just a minute or two walking to the main square. The room was comfortable, cleaned daily and was very spacious. The staff were pleasant and the hotel itself is very aesthetically pleasing. We wouldn't hesitate to stay again.

A

Angelique

couple

May 11, 2026

8

Friendly place and very well located

Friendly staff. Well located

D

Daniel

solo_traveller

May 7, 2026

10

Gym a bonus. Great hotel

D

Daniel

couple

April 21, 2026

5

Great location, cheap but not much more. No windows in the rooms. You get what you pay for.

A

akua

solo_traveller

April 3, 2026

8

The location was definetly the best part about this hotel - right on the corner of the cathedral and zócalo. The staff were helpful and very friendly especially when I had left my key in my room by mistake. I also was kindly allowed to leave my luggage there for several hours before my check-in and after check-out. Absolutely worth my money I paid for the time I spent there!

M

Martin

couple

March 29, 2026

8

Really nice and really hot

Great location and nice interior.

M

mariaballesm

family_with_children

March 15, 2026

9

Quality price. Location

E

Edita

couple

March 8, 2026

10

Beautiful hotel in Puebla

Fantastic hotel in the middle of Puebla! Very comfy beds, great shower. Great gym.

E

Edita

couple

March 8, 2026

10

Amazing hotel!

Very comfortable beds, good gym, great shower, no noise, staff great.

F

Fiona

couple

February 24, 2026

9

Amazing value for money,clean,great bathroom,comfy bed

Fabulous room,fab bathroom and shower,amazing value for money,great stay

R

Randall

couple

February 23, 2026

8

Never look to stay elsewhere.

The staff were wonderful in every moment. The room and bed very good...location excellent. I would never look for a different hotel unless you are fully booked.

R

Renouf

couple

February 17, 2026

10

Design hotel for low price point

For the price point this is an amazing hotel. Well designed big clean rooms. Friendly staff. Large communal spaces. Excellent location right in the centre. Upgrade on our room. Would stay again.

T

Teri

family_with_children

February 11, 2026

10

We so enjoyed this hotel. The location was perfect, the staff was friendly, our room was comfortable and attractive. This will be our hotel when we return to beautiful Puebla.

W

William

couple

January 30, 2026

8

Perfect location, comfy beds. Nice stay.

Bed was comfy and bathroom was clean and spacious. Amazing location just off main square. Airconned rooms, and staff at reception were friendly.

K

Keogh

couple

January 27, 2026

8

Very enjoyable stay

N/A

R

Ramirez

family_with_children

January 26, 2026

8

Excellent choice

Great staff , great location , great value , comfortable bed an pillow . Would definitely come back .

A

Alessandra

solo_traveller

January 2, 2026

8

Okay for a short stay

Good location and welcoming staff. Both common areas and room were very clean. Big room and large shower.

P

Pulcina0712

solo_traveller

December 13, 2025

10

The perfect hotel for your stay in Puebla

I loved absolutely everything about this hote. The location is great, just some minutes from Puebla's Zocalo, the staff is very nice and helpful and always eager to please. The room was nice, the bed comfortable and the bathroom and amenities totally met my expectations. The building and its open courtyard are also very pretty, adding to the beautiful experience.

Facilities

Activities

Fitness centre, Games room, Table tennis, Public Bath, Fitness

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay

Entertainment and family services

Board games/puzzles, Indoor play area

Food & Drink

Breakfast options, Snack bar, Bar

Food & drink safety

All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation

General

Non-smoking rooms, Lift, Safety deposit box, Non-smoking throughout, Designated smoking area, Family rooms, WiFi available in all areas

Internet

Internet services, WiFi, Free WiFi

Outdoors

Garden, Terrace, Sun terrace, Outdoor furniture

Physical distancing

Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas

Safety & security

24-hour security, Key card access, CCTV in common areas, CCTV outside property, Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available

Services

Private check-in/check-out, Trouser press, Shared lounge/TV area, Daily housekeeping, Business centre, 24-hour front desk, Room service, Meeting/banquet facilities, Tour desk, Luggage storage, Currency exchange

Double Room

This air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit offers 1 bed.

Max 2 guests 24 1 bedroom 1 bathroom
Double Room

This air-conditioned double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit has 1 bed.

Max 2 guests 22 1 bedroom 1 bathroom
Twin Room

This air-conditioned twin room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit has 2 beds.

Max 4 guests 24 1 bedroom 1 bathroom
Twin Room with Bath

This air-conditioned twin room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit has 2 beds.

Max 4 guests 26 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 18:00
Check-outFrom 12:00 until 13:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printGuests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Last updated: Apr 11, 2024, 2:04 PM

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Hotel Isabel - 4 Star Hotel in Puebla