Emplacement personnel calme

“Agradable, tranquila y confortable”

En general, la amabilidad y atencion de todo el personal

Fabulous! Really great stay and lovely staff :) Amazing breakfast 😁

“Great, we will return to this hotel”

It’s clean and the staff are very friendly and helpful

The location was perfect. The food choice was various, but sometimes it was questionable. There was always a parking space.

“Enjoyable stay”

Good location. Large deluxe room with seaview and balcony.

Food and drink selection was great Beds comfortable and clean Staff amazingly friendly and knowledgeable

“Good location, common areas, disappointed due to no cleaning of room on second day with poor apology”

I liked the location of the accommodation, very close to the beach. Good shower and hairdryer. Good roof terrace. Food was fine.

“Visit to south of island”

Location Check in staff v welcoming

Familly time

“Four 4 weeks since our stay in the Fergus Cactus Garden and still no reply to our complaint”

This is the formal complaint i sent to the hotel about our stay in the hotel. This is a Formal Complaint about Sewage smell in room 721 Fergus Cactus Garden Playa Jandia . ( Booking Confirmation Number 4915.135.443) In this complaint I will outline to you the sequence of events during our stay in room 721. I hope when you read this sequence of events you can appreciate how frustrating it was for us staying in this room that smelled of sewage every night. This was our annual holiday and it was ruined by the way we were treated in your hotel. On March 13 we arrived at Fergus Cactus Garden in Playa Jandias and we were allocated room 721. During the night the smell of sewage in the room was so bad that we had to get up from bed and sit outside on the patio. We left the Patio doors open for the rest of the night to get rid of the sewage smell. On Friday morning the 14th March we made a formal complaint to the reception desk and were told that they will send someone up to fix it. We explained that we can not sleep in that room again with that Sewage smell. We arrived back on Friday evening to find that someone had put cleaning agents in the toilet etc.We slept in the room Friday night and again during the night the Sewage smell increased and we again had to get up from for about an hour and open both front and patio doors to try to get rid of the smell .Left the patio doors open again all night to reduce the smell so we could get some sleep. On Saturday 15th morning I again made a formal complaint to the hotel reception and asked for a new room and was told that the hotel was full and they are unable to give me a new room. They also said that they had other complaints from other rooms about the smell and that they are getting a technician to look into it.

“Room without any windows, unacceptable and illegal”

Nice breakfast options

“Nice hotel.”

Nice hotel, unfortunately we were in a room over the entertainment and I was feeling unwell.

I recommend staying at this hotel, I got a large and comfortable room, it was very clean, the service was excellent, the breakfast was delicious.

“Disappointed with the hotel.”

From the beach landscape

“Really enjoyed our stay overall but would hesitate to return”

Room size and layout was good. Bathroom v good. Staff friendly and helpful. Both restaurants nearby were v good which was a bonus. 9th floor facilities very nice and generally peaceful

“Nice, clean room with good location”

The location was great and also the top bar hangout. The bathroom and balcony with a sea view was also nice.

“Ok for the first stay on the island.”

Room was good, and clean. Outside from a very bad smell from the bathroom.

“Big hotel, needs an upgrade”

Convenient for sea front, old town and for getting away

“Superb”

Location