The beach is beautiful. The hotel is huge and there is a bit of everything. Choices of restaurants. It was nice and quiet at night

“Maria who is a customer liaison office was fantastic and made our stay magical xxx”

It was our 5th time at resort so we like everything about it

“Give it a shot.”

Everything was great. After reading mixed reviews we didn't know what to expect. The drinks were great, the food was abundant, fresh and very good. Service was awesome everywhere. We had a great time and thought it was great value for money, the all inclusive option was great. The room and hotel were a tiny bit outdated but in very good condition. A lot of activities and entertainment for all ages.

“poor experience”

Our experience was not worth the price. Food is mediocre, its difficult to book the restaurants and the alcoholic beverages are not good. At checkin we payed for an upgrade 'gold'. Our hotelroom in the new tower was great (big, clean, new, ...) . However, once we were outside, it's very obvious the good spots are "only black bracelets allowed'. For example we were not allowed in the pool in front of our hotelroom. In general, the hotel is very big with important distances between different locations. Especially because, for us as a family, you need to cross the forbidden zones such as only adults and only black bracelets. For 1.000USD/night/room , we expected a greater quality of the food/drinks and greater experience using the outside facilities.

“Not The standard that I would expect from a so called 5* resort”

Hotel description did not detail the different levels of wrist bands / room type. Booked a blue level which limited the pools & beach areas that could be used, also the bars. Drinks selection limited, only Ballantines whisky (not a popular type) finished drinking local brandy from 1/2pt plastic glass. 4 days no butter available at breakfast Botched previous repair to balcony door, with 3" wood screws used on plastic door - torn a shirt apart

“Big all inclusive hotel, it felt too big and impersonal for the number of staff”

We went for a wedding. Great location on the beach Room was spacious though 2 double beds unnecessary, a king option would have been better for us. Hotel making an effort to clear the beach of seaweed. Good variety at breakfast and lovely fresh fruit, mangoes and pineapples were beautiful The wedding set up on the beach was lovely , it looked amazing. Rented a boat on the beach.

“The beach area was just beautiful, the food was at the highest level. The evening events were simply”

The beach area was just beautiful, the food was at the highest level. The evening events were simply at the highest level. My family was happy.

“Looking for a beautiful beach? Here is the place. No more expectations.”

The best in Sandos is not responsability from the hotel, is was made by God, Is one of the most beautiful blue beaches I ever saw. If you look for a nice beach that's the best location in the Caribbean sea.

“Comfortable mass tourism. Great beach.”

The beach is stunning, the staff friendly and it was very clean and comfortable. Great selection of pools and activities.

“Nice stay with some frustrations”

Beautiful beach, good pools, food was good quality. This was our first all inclusive and we stayed here for three nights. Good gym. Comfortable rooms. Like having a small pool and hot tub by the hacienda rooms.

“Loved it . Would love to go back”

Beach very nice and clean so was the room food. spoilt for chose.

“one of the best hotels we have ever stayed at”

everything! so many pools, great for kids with a water park, food was fabulous and so extensive. couldn’t fault it will definitely be back!

“Family holiday - would return!”

Overall the resort is very beautiful. Rooms are clean and tidy and very spacious. Shuttles run every 15 mins and there is also a walking route to the beach. The restaurants are very beautiful and all gardens are all well maintained. The buffet options are incredible. Beautiful fresh foods with a very wide selection for breakfast lunch and dinner. The price of the hotel overall was great for what you get plus being all inclusive. The beach is stunning, plenty of chairs by the beach and pool areas. The amount of pools to swim in is great! The hospitality desk for tours and transfers is very helpful! We did 2 tours from here and they were both wonderful. (Tulum tour and chichen itza deluxe)

“We have a few problems with the room especially with the water dispenser where the water tasted bitter, we got the dispe”

The pools and beach were lovely

“Hotel in a great location with beautiful beach bit food could be improved.”

Beach is beautiful and infinity pool by the beach is great. One bedroom apartment is great for young families. Location is great, 10 min walk to local shops in Playa Car and 5 min taxi ride to 5th Avenue is Playa del Carmen. Cupcake shop is great too.

Location

“One of the best family holidays ever!”

All of it was brilliant. We especially loved the beach area and the kids really enjoyed the slides in the family area too. The breakfast buffet was great with lots of choice and space for our big family. I was also super impressed with the quality of spa treatments, hair and makeup (for a wedding). The staff were superb, very friendly and helpful.

“I enjoyed the warmth of the staff and felt very safe, despite the news about gangs and cartels.”

Staff were very courteous and helpful. Even if they did not speak English they tried hard to communicate. There was hardly any line-up to get meals. The resort was also very accommodating such as changing times to travel to the airport.

“Overall - would definitely come back!”

The hotel is very nice. It has a lot of activities, food and drink options, different pools and of course - incredible beach. Me and my husband spent the end of our honeymoon trip here and it was just perfect. We got to relax after a lot of traveling as well as spend some quality time together. Each night you can reserve a dinner in one of the 6 better restaurants, but you can also just eat in a buffet. We really enjoyed the restaurants, but buffet was also ok with a lot of food options. Also, each night there is a show and it was always fun to see those. It was also cool to see some animals around!

“Would not class this as a 5-star hotel. Not money well spent unfortunately.”

Great Location and private beach. Different options for adults only and those with children in terms of pool areas.