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Hyatt Zilara Riviera Maya Adults Only All-Inclusive

Resort

Carretera Federal 387, KM 299 Solidaridad

10 nights, 2 adults

USD$6,344

USD$4,124

Includes taxes and charges

10 nights, 2 adults

USD$6,344

USD$4,124

Includes taxes and charges

See Rooms & Prices
hotel
hotel

Why people book this hotel

Comfortable rooms
11 mentions

The property is beautiful - views from the room were great

The Sushi exceptionally good (let's not forget we are in Mexico) Rooms are very…

Great location
9 mentions

Lola’s beach restaurant was our favourite

Lovely beach and access to the cenote just a few km away

Friendly staff
9 mentions

The staff were so lovely in every department, So kind and caring

The staff was welcoming, polite, and helpful throughout the stay

Clean rooms
6 mentions

The room was amazing, spacious, clean, and very comfortable

The hotel was clean and nicely designed

Pool
4 mentions

The pool and beach were great and a good selection of drinks, food was good for …

Spacious hotel with a large pool, swim up bar and pool activities (basketball ho…

Breakfast available
2 mentions

Breakfast was fantastic with a wide range to choose from

The breakfast buffet was good and had many options each day

Overview

Newly renovated, adults-only Hyatt Zilara Riviera May is located in the secluded region of Riviera Maya, surrounded by lush mangroves, with easy access to the Cancun International Airport and only six miles from Playa del Carmen. This luxurious 291-Suite resort breathes romance, resembling a modern hacienda, sitting along a stretch of pure white sand beach. Combining beautiful architecture with impeccable service and lavish accommodations, this all-inclusive resort is a vacation paradise like no other.

Traveller reviews

E

Eve

couple

May 25, 2026

2

Would be fine to stay at this hotel for 3 days , any more is too much , staff were so lovely though which is why this is

The staff were so lovely in every department, So kind and caring.

A

Andrei

couple

April 10, 2026

9

Really good experience

The resort looks modern and well maintained. Everything feels high quality. The room was amazing, spacious, clean, and very comfortable. The staff was welcoming, polite, and helpful throughout the stay. Overall, a really good experience and definitely worth the money. I would stay here again.

R

Rachel

couple

April 10, 2026

8

Wonderful beach stay

The property is beautiful - views from the room were great. Service is excellent, great range of alcoholic and non alcoholic drinks at the bars. Staff happy to make something off menu. Activities were great fun and I like that they were included. In particular use of the tennis courts and the Macarame class were favourites. Make sure you reserve your place in advance! Lola’s beach restaurant was our favourite. Beach was beautiful, some seaweed but it was being cleared up daily- it’s part of the nature of the beach. Breakfast was fantastic with a wide range to choose from.

A

Angelika

couple

January 11, 2026

8

The staff are exceptionally friendly. No matter what you ask your need. The food was great. The Sushi exceptionally good (let's not forget we are in Mexico) Rooms are very comfy and a good size. All Restaurants and even the coffee shop are included.

M

Martyna

couple

December 4, 2025

6

Good if you’re wanting a quiet holiday, however for the price you pay I would not recommend.

The hotel was clean and nicely designed. Lovely beach and access to the cenote just a few km away. Some staff were very friendly and helpful.

T

Tash Adkins

couple

August 17, 2025

8

Great stay

Absolutely lovely staff, very polite and welcoming. The pool and beach were great and a good selection of drinks, food was good for an all inclusive. The pool area was very nice and relaxing as was the beach. All the staff made our trip amazing.

L

Lauren

couple

August 14, 2025

8

Great all inclusive with a bit of everything

Spacious hotel with a large pool, swim up bar and pool activities (basketball hoops, volleyball net etc.) Good quality food and drinks especially in the Asian restaurant and pool/ beach restaurant Bedroom was large and comfortable with all amenities needed

Y

Yeva

couple

April 27, 2025

1

HORRIBLE

-

D

Danielle

solo_traveller

April 2, 2025

5

Better not

It was OK

S

Sharon

extended_group

January 12, 2025

9

Fabulous hotel in a great location

Brilliant staff, service and a beautiful hotel. Rooms were very big and comfortable. Plenty of choice whilst still maintaining a sense of privacy and not being too overcrowded.

M

Maria del Rosario

couple

January 6, 2025

7

It was an okay experience, the room was clean and comfortable.

D

D

solo_traveller

January 4, 2025

9

I would stay here again.

Everything was great - room, view, beach access.

R

Romina

couple

January 3, 2025

7

I would like to express my concern regarding the service during my stay. If your hotel aims to be inclusive and provide

The place was nice

V

VASILIOS

couple

November 14, 2024

10

Pleasant stay

Nice hotel, nice & clean beach, nice all inclusive

O

Olivia

couple

October 22, 2024

8

So on checking in event explained about the room credit that you need to go to another desk to redeem it. Having stayed

The hotel is clean modern and is on a great beach that is kept impeccable

K

Kevin

extended_group

October 12, 2024

7

Nice resort, good food, friendly staff, not great is you smoke.

The staff and food were very good, room was a good size and comfortable.

F

Frankie

couple

September 17, 2024

7

Nice hotel however needs work to be charging the premium price.

Beach very nice, rooms were clean and spacious.

T

Timon

couple

May 26, 2024

6

The hotel ammenities are good but service and food didnt meet the expectations given the price

The rooms were very spacious and comfortable, the rain shower was very nice. The breakfast buffet was good and had many options each day. Also the mexican feria in the evening was very nice and had good food. The pool design is also very well thought out. The teppanyaki at Tempest was fun.

T

TIFFANY

couple

April 22, 2024

10

Was amazing and such a memory maker! We will be back yearly!! This is a must for anyone!!!

We loved everything about the resort! We were very amazed at how friendly and open everyone was. We loved the smaller size and the food was amazing! We loved not having to show a band or prove who we were and everyone was always so helpful. The room with the swim up pool was out of this world!

L

Leanne

couple

April 20, 2024

8

It’s nice for a short stay, I wouldn’t make it a long stay. Very clean and modern. The entertainment finishes quite earl

The property was really nice and modern with a Grand effect, it was right on the beach and the food was very nice.

Facilities

Accessibility

Wheelchair accessible

Activities

Tennis equipment, Beach, Beauty Services, Spa facilities, Steam room, Spa lounge/relaxation area, Spa/wellness packages, Fitness, Yoga classes, Fitness classes, Personal trainer, Fitness/spa locker rooms, Entertainment staff, Water sport facilities on site, Beachfront, Evening entertainment, Tennis court, Fitness centre, Spa and wellness centre, Massage, Billiards, Table tennis, Karaoke, Darts, Cycling, Bike tours, Themed dinner nights, Tour or class about local culture, Live music/performance, Live sport events (broadcast), Bingo

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay

Entertainment and family services

Board games/puzzles, Indoor play area

Food & Drink

Special diet menus (on request), Snack bar, Breakfast options, Coffee house on site, Restaurant, Bar, Breakfast in the room

Food & drink safety

Breakfast takeaway containers, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation

General

Bicycle parking, Facilities for disabled guests, Lift, Non-smoking rooms, Non-smoking throughout, Air conditioning, Designated smoking area, WiFi available in all areas, Minimarket on site, Adult only

Internet

WiFi, Internet services, Free WiFi

Outdoors

Outdoor pool, Terrace, Sun terrace, Outdoor pool (all year), Outdoor furniture

Parking

Parking on site, Private parking, Parking, Free parking

Physical distancing

Cashless payment available, Physical distancing rules followed, Mobile app for room service, Screens or physical barriers placed between staff and guests in appropriate areas

Pool and wellness

Swimming Pool, Sun loungers or beach chairs, Pool/beach towels, Swimming pool

Reception services

Invoice provided

Safety & security

24-hour security, Security alarm, Smoke alarms, Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available

Services

Daily housekeeping, Concierge service, Valet parking, Barber/beauty shop, Ironing service, Laundry, Dry cleaning, 24-hour front desk, Room service, Meeting/banquet facilities, ATM/cash machine on site, Tour desk, Luggage storage

Deal of the Day

The spacious double room offers air conditioning, a minibar, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.

Max 2 guests 44 1 bedroom 1 bathroom
Double Junior Suite with Ocean Front View

The spacious double room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 2 beds.

Max 4 guests 44 1 bedroom 1 bathroom
Double Junior Suite with Tropical View

The spacious double room features air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.

Max 4 guests 44 1 bedroom 1 bathroom
King Junior Suite with Swim-Out and Pool View

This double room's special feature is the pool with a view. Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as pool views. The unit offers 1 bed.

Max 2 guests 56 1 bedroom 1 bathroom
Presidential King Suite

Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room features air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a TV with cable channels. The unit has 1 bed.

Max 2 guests 96 1 bedroom 1 bathroom
Junior King Suite with Tropical View

This air-conditioned suite includes a TV with cable channels, a private bathroom as well as a balcony with garden views.

Max 2 guests 44 1 bedroom 1 bathroom
King Junior Suite with Ocean Front View

Providing free toiletries and bathrobes, this suite includes a private bathroom with a shower and a hairdryer. The air-conditioned suite provides a TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as sea views.

Max 2 guests 44 1 bedroom 1 bathroom
King Junior Suite with Ocean View

This air-conditioned suite is comprised of a TV with cable channels, a private bathroom as well as a balcony with sea views.

Max 2 guests 44 1 bedroom 1 bathroom
King Junior Suite with Private Pool and Ocean Front View

This suite's standout feature is the private pool. Offering free toiletries and bathrobes, this suite includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned suite offers a TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as sea views.

Max 2 guests 63 1 bedroom 1 bathroom
King Junior Suite with Swim-Out and Ocean Front View

The spacious suite features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a shower.

Max 2 guests 63 1 bedroom 1 bathroom
King Junior Suite with Swim-Out and Tropical View

The spacious suite offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom featuring a shower.

Max 2 guests 53 1 bedroom 1 bathroom
Master King Suite with Ocean Front View

Offering free toiletries and bathrobes, this suite includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned suite offers a TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as sea views.

Max 2 guests 96 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 23:59
Check-outFrom 00:00 until 12:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printUpon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges. Your suite is being reserved based on the occupancy information entered at the time of your booking. This information is also used to determine the total cost of your reservation. Any changes made to the number of guests in your party may affect the room category you are provided at check in and will also affect your final price. To ensure that your check in process is smooth, please contact the hotel as soon as possible to inform us of any changes to your original booking.
Last updated: Apr 11, 2024, 2:04 PM

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