“I stayed there for one night at first. I liked it that much I ended up staying for the duration of my holiday. I was sta”

It would be to long to name everything that I liked about the property everything was amazing

“Excellent family hotel”

We travelled with 2 children (8 and 12) and it was amazing. The service is incredible, food, drinks. Everthing is included, all the trips you can do are amazing. There's a huge variety in pools, roof top pools, slides etc. The beach isn't amazing, that is the only downside. The beach is very rocky. All the restaurants are fabulous, and there are enough a la carte restaurants to choose from without getting bored. It is expensive, but everything is included. Worth the price!

“Fabulous time at Xcaret Hitel”

Spotless and stunning!!

“Magical place with new things to discover at every turn”

Incredible facilities for the whole family. Super clean and beautifully decorated. The rooms had good storage and were very comfortable.

“Great stay in a beautiful setting”

The hotel is beautiful, well maintained with lots to do. The park access is great. We enjoyed xcaret park and Xplor. Restaurants, pool areas, beaches and coves very good. The facilities are really great here. Very easy to get drinks in the bars.

Exceptionally good

“FANTASTIC EXPERIENCE”

Everything is perfect from the moment you arrive til the moment you leave

“Mind blowing resort, ideal for active adults and families of all ages.”

This is the one of the most incredible hotels and unlike anything we have ever been to. The grounds are mind blowing; there are some busy, lively areas but there and so many quiet little nooks. There are so many pools and places to sit, bars everywhere, My sons enjoyed the water slides immensely. The restaurants are wonderful. Predominately Mexican, which was lovely to be at a place which celebrates its culture (the kids ate fries once :) The Asian restaurants were excellent too. Our room was amazing and our butlers, Bani, Betty and Juliette were fantastic. 99% of the staff were friendly and helpful. The wildlife everywhere - iguanas and coatis. We saw monkeys one day. And no bugs to speak of. The included parks are fantastic; we visited Xcaret Park, Xel-Ha and Xenses.

“Great facilities and food and friendly staff, but much to be desired in terms of room service”

Great facilities and food and friendly staff

“This trip was amazing excellent for families felt safe its a beautiful place to go”

It was easy to get transported to the parks and back The room service was great

“Unique stay in Mexico, expensive but worth the money”

Architecture, settings, location, facilities, food, restaurants... Pretty much everything!

“Beautiful hotel but services were not as expected”

The amenities and restaurants

“extra fee makes it not that happy”

Most of the staff are very friendly and the service is good. Everything you need will be well taken care of.

“Great hotel with great potential to enhance the service…”

The food, the amenities and the room

“Good, but unfortunately not great”

The hotel is amazing, but the new phase was still under construction so there were so much noise and the servicing was not ready yet for the high season

“Overall memorable”

Good location , premium

“Disappointing Experience – Not Worth the Hype”

I had high expectations for Hotel Xcaret Mexico, but unfortunately, the experience was a major letdown. The resort may look beautiful, but it’s missing what really matters: genuine customer service and attention to detail. The hotel has expanded so much that it’s lost its personal touch. It feels more like a theme park than a luxury resort, and the staff are clearly overwhelmed. Customer service was poor, with long wait times and little sense of urgency or care for the guest experience. One of the biggest issues was communication — many of the employees don’t speak English well, which led to multiple misunderstandings and incorrect information. Whether it was restaurant times, activity details, or even basic requests, we were often left confused or frustrated. The food was also a big disappointment. While there are plenty of buffet options, most of them served nearly identical food, lacking variety or creativity. For a resort that markets itself as high-end and all-inclusive, the dining experience was surprisingly repetitive and uninspired. Overall, the resort looks impressive on the surface, but the service, communication, and overall guest experience do not match the price tag. I wouldn’t return, and I wouldn’t recommend it to anyone looking for true relaxation or luxury.

“Deceiving overall experience for such a high price point hotel”

Despite the high price point, the customer service at this hotel was extremely disappointing. Given the premium rates, one would expect exceptional service — unfortunately, our experience was quite the opposite. From the moment we arrived, the reception staff were noticeably rude and unhelpful during check-in. The poor service continued with room service: we requested a simple bottle of water on two occasions, and both times it took 3 to 4 hours to arrive. Check-out was equally frustrating. We had a flight to catch and tried to contact the concierge for luggage assistance. I called over 15 times in the span of 30 minutes, but no one answered. Eventually, I had to walk all the way to the reception — quite a distance from our room — just to get help. While the quality of the food was very good, the buffet area was consistently overcrowded. We had to queue daily, which significantly detracted from the overall experience — not what you’d expect from a high-end resort. Lastly, the “all-inclusive” claim is misleading. We were frequently asked to pay extra fees for various services, which felt unreasonable and deceptive. Overall, the experience did not match the expectations set by the hotel’s branding or pricing.

Salesmen pushing to become a member. Even after telling it is useless for Europeans. Not appropriate for a 5 start hotel!!!

Best resort with kayak in same hotel, culture enrichment, great food and options.