Hotel The Palm
Calle 8 Manzana 29 Lote 5 entre 10 y 5ta Avenida
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10 nights, 2 adults
Includes taxes and charges
10 nights, 2 adults
Includes taxes and charges
Why people book this hotel
“It’s located a few hundred meters from the beach, and also has a nice rooftop in…”
“location, price”
“Bed comfortable and huge shower and bathroom”
“Nice rooms with warm water in the showers (that’s not always the case everywhere…”
“Good cafe and pool on the roof”
“Such lovely patio area and roof top swimming pool/bar”
“Price quality, we can not ask for more”
“It was indeed a perfect value for the price”
“Fun, clean, in the middle of it all”
“Great location and the staff were very nice”
Overview
Hotel The Palm features a rooftop terrace with a swimming pool, bar and spa. It is located just 4 blocks from Playa del Carmen town centre and a 2-minute walk from the beach. This hotel offers free WiFi and air-conditioned rooms with modern-style décor, flat-screen cable TV and garden or street views. "Irene" is a heritage cuisine restaurant with European influence. Open for breakfast, this restaurant serves food with a mixture of flavors which provide the guest with a sensory experience. The front desk at Hotel The Palm is surrounded by a tropical garden designed resembling the Mayan Jungle. Hotel The Palm is just 200 metres from the famous Coco Bongo bar and a 15-minute drive from Xcaret Eco Theme Park. Cancun International Airport is 40 minutes’ drive away.
Traveller reviews
julie
solo_traveller
May 18, 2026
“Poor”
Nothing this time
Raoul
solo_traveller
May 3, 2026
“Formerly luxurious, now just ok.”
A once very luxurious hotel, with lots of potential. Nice rooftop with a view. Bed comfortable and huge shower and bathroom. Good A/C. Lush greenery in the courtyard. Basic breakfast included (not advertised on Booking).
Amanda
solo_traveller
April 13, 2026
“Overall a really good choice and worth the price, I’ll be back again!”
This is the second time I’m staying at The Palm. Nice rooms with warm water in the showers (that’s not always the case everywhere), I love that it’s really close to everything but not too noisy. It’s located a few hundred meters from the beach, and also has a nice rooftop in the building. You can easily walk to restaurants, supermarkets and shops nearby.
Christian
couple
April 7, 2026
“Hot”
Bar
ERICK ANDRES
family_with_children
February 18, 2026
“budget stay, bad smell on rooms, good location”
location, price
Rafael Taliberti telo
extended_group
February 17, 2026
-
De Brabanter
couple
February 14, 2026
“Quality price was good.”
Location was good. Everything was close. Price quality, we can not ask for more. We loved the jacuzzi. The nature in the middle of the hotel is really beautiful.
Jane
extended_group
February 12, 2026
“Good value for $$”
Location is excellent and 5 minute walk to the beach
Luis
couple
February 11, 2026
“Super fun rooftop at a great price!”
Fun, clean, in the middle of it all. Could not get better! It was indeed a perfect value for the price. Near to everything you need but beautiful and calm
ambre
couple
January 7, 2026
From the moment we arrived up until we left, the treatment we’ve received has been unacceptable. We arrived and the room was filled with the smell of humidity. There was big mold spots on the ceiling. We reported it to the desk but only got a « sorry » with no solution. We tried to speak to the manager but he apparently was never here. When at the pool, for the most basic need of a towel, staff told us they were « out of towels ». We complained and nothing was made to make our stay better. I strongly recommend to avoid this hotel.
Helene
solo_traveller
September 21, 2025
“The hotel was okay, definitely didn’t look like the pictures. A bit overhyped. Wish they had spent a little bit of money”
Location and comfortable room
Stephany
family_with_children
September 17, 2025
“Beautiful rooms!”
Perfect hotel and great location!
Lee
family_with_children
September 2, 2025
“Great budget hotel in a good location”
Great location and the staff were very nice. Good cafe and pool on the roof
Melissa
couple
July 9, 2025
“The staff were super helpful and friendly, would definitely recommend. Close to restaurants/ beach and touristic are”
Such lovely patio area and roof top swimming pool/bar.
michael
solo_traveller
July 3, 2025
“Great little budget hotel with a fantastic rooftop pool area.”
Rooftop pool is great, nice little bar up there too. Location is 10/10
Liran
solo_traveller
May 12, 2025
The best in playa
Jay
couple
March 23, 2025
Rooftop ..#117 room with balcony on the street side
Ma Teresa
family_with_children
March 20, 2025
Pool was very good
Liran
couple
March 16, 2025
The best in playa !!🏖️
Liran
couple
March 16, 2025
The best hotel in playa
Facilities
Accessibility
Wheelchair accessible
Activities
Public Bath, Hot tub/Jacuzzi, Beach
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options, Bar, Snack bar
Food & drink safety
Physical distancing in dining areas, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized
General
Bicycle parking, WiFi available in all areas, Non-smoking rooms, Facilities for disabled guests, Lift, Non-smoking throughout, Air conditioning, Designated smoking area
Internet
WiFi, Internet services, Free WiFi
Outdoors
Sun terrace, Outdoor pool (all year), Outdoor furniture, Outdoor pool, Garden, Terrace
Parking
Free parking, Parking, Accessible parking, Parking on site, Private parking
Physical distancing
Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Swimming pool, Rooftop pool, Pool/beach towels, Sun loungers or beach chairs, Sun umbrellas
Reception services
Invoice provided
Safety & security
Carbon monoxide detector, Carbon monoxide sources, 24-hour security, Security alarm, Smoke alarms, CCTV in common areas, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available, Access to health care professionals
Services
Daily housekeeping, Room service, Meeting/banquet facilities, 24-hour front desk, Tour desk, Luggage storage
Deluxe Family Room
The spacious family room offers air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 3 beds.
Deluxe Room
This quadruple room has air conditioning, minibar and cable TV. The bedrooms are totally independent: King size bed in the master bedroom and 1 sofa bed. The adjoining room can have king-size bed (subject to availability) or twin beds.
Double Room
This room features free Wi-Fi, air conditioning and flat-screen cable TV.
Standard King Room
This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Deluxe Queen Room with Two Queen Beds
The spacious twin room offers air conditioning, a minibar, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Palm Loft
This loft with a self-contained interior features free Wi-Fi, a living room with sofa, flat-screen satellite TV and a balcony with courtyard or street views.
Suite
This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The suite's kitchen, which features kitchenware and a microwave, is available for cooking and storing food. Featuring a terrace with garden views, this suite also provides air conditioning and a flat-screen TV with cable channels. The unit offers 1 bed.
Hotel Policies
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