“Clean cozy place near the beach”

Very good location, near the beach and restaurants street

“Lovely stay!”

The rooms are huge, it’s very close to everything, it’s really nicely decorated and the pool is lovely!

“Perfect”

Always a wonderful stay here. Perfectly located.

“Clean, comfortable hotel but no elevator.”

Clean, comfortable hotel in a central location. Friendly staff. Roof top pool. Comfortable bed with great pillows.

The value

“Great one for those looking for a great basic stay”

Great hotel with good value for money, location is one of the best as it’s quiet central but not directly on 5th avenue, clean, good rooms and staff are nice

Nice spacious rooms and was always clean

The hotel was clean, room was spacious and everything worked as it should. Perfect location - walking distance everywhere.

“My time here is always perfect!”

This is the second time I have stayed here and the Los Itzaes Hotel will always be my go-to. Not only did the staff place me in the same room as requested, but they were so helpful with my check-in from start to finish. It was lovely that the staff remembered me too. What I love about this hotel is that is it PERFECTLY located, clean, quiet, you get hot water, WiFi is fine, there is Netflix and it's affordable. It's an ideal place to base yourself if you want easy access to the ADO bus station, beach, 5th avenue, Cozumel ferry, the Xcaret group excursion pick up point (Old Navy) or if you need to transfer to Tulum. The rooms are well stocked with shampoo and conditioner, a hair dryer, iron and ironing board and a mini fridge. Whilst there isn't water in the room, you can get some filtered water near the reception desk. There is also a roof top terrace with a pool that is wonderfully peaceful and a GREAT spot to catch the sunset around 6.30pm. Thank you so much to the team for accommodating my mum and I. We'll be back, of course!

“SO SO CLEAN!!!!”

This place is SO CLEAN! !! WiFi works very well and the shower runs hot water. The staff are professional and location is just perfect. It's quiet enough for Playa Del Carmen and the room has everything you need (towels, mini fridge, shampoo and conditioner, iron, blow dryer, extra blankets, air conditioning and a softer pillow in the closet). Also glad to share there were NO INSECTS!

Great location. Friendly helpful staff. Clean and comfortable.

“Beautiful hotel in the centre of Playa”

Very nice hotel in the centre of Playa del Carmen. Very close to the main street. Very clean and very nice big room. Staff very friendly and always smiling. Definately I would stay there again if ever go to Playa again

“Professional central location”

Excellent staff. We had a probably the first night which we complained about and they took it extremely seriously and made sure it didn’t happen again. Great location close to ferry, bus and restaurants. Nice pool on the roof. Spacious room.

“Very comfy, but noisy at night”

Nice big room, with great AC. The bed was very comfy. All at very reasonable price.

It's a very nice hotel! The room was spacious, clean and comfortable. There is a swimming pool on the terrace upstairs and it is great for relaxing. The main street is quite noisy in the evenings, but there was no problem sleeping:)

“Good location”

Big room, very clean, amazing staff.

“Central location, close to everything, beach, restaurants, shops, beach, night clubs. Nice italian restaurant right acro”

Position, clean, nice staff, confortable beds

“Clean, simple hotel in my favorite part of Playa.”

Great location. Simple but comfortable room and very clean. Excellent A/C and beds were firm but comfortable.

We loved that the hotel is very close to the beach. The beds were fine. Personel was always nice.

“Great quiet small hotel”

Superb cleaning. And excellent location