Heaven Hotel
Av. Xcalacoco Manzana 022 Lote 55-1 Predio los Matorrales
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Why people book this hotel
“Huge room, washing machine & drier”
“Small Hotel, but v ery big apartment with 2 bedrooms and 2 bathrooms + kitchen, …”
“The apartment was immaculate and the staff were all really friendly and helpful”
“staff are friendly and welcoming”
“20 min walk to a nice quiet beach”
“We chose it because it is in a quieter location and it did not disappoint”
“It's insanely good value”
“Amazing value for money”
“Cute pool with a children's pool too”
“The pool was nice”
“The staff are very friendly, the apartment is kept spotless, 24hr security so it…”
“The apartment was quite spacious and clean”
Overview
Located 1.7 km from Playa del Carmen Beach, Heaven Hotel offers accommodation with a balcony, as well as an outdoor swimming pool and a garden. Featuring a 24-hour front desk, this property also provides guests with a picnic area. The aparthotel provides rooms with air conditioning, free private parking and free WiFi. The aparthotel provides guests with a terrace, pool views, a seating area, satellite flat-screen TV, a fully equipped kitchen with a microwave and a fridge, and a private bathroom with bath and a hair dryer. Kitchenware and coffee machine are also featured. At the aparthotel, all units have bed linen and towels. For guests with children, the aparthotel features kids pool. Mayakoba Beach is 3 km from Heaven Hotel, while ADO International Bus Station is 8.3 km away. The nearest airport is Cozumel International Airport, 41 km from the accommodation.
Traveller reviews
Jose
family_with_children
January 27, 2026
“Awesome value, if a bit far from downtown, but that is its own benefit as very quiet.”
It's insanely good value. Huge room, washing machine & drier. 20 min walk to a nice quiet beach. You will sleep like a baby, very quiet.
Gerhard
couple
December 20, 2025
“All over all a pleasant stay but you need a car to get somewhere.”
Small Hotel, but v ery big apartment with 2 bedrooms and 2 bathrooms + kitchen, comfy beds, AC and fans in every room, balcony and pool.
Victoria
extended_group
October 25, 2025
The hotel was easy to find and has parking right outside the entrance (which was great when arriving at night in a hire car). We chose it because it is in a quieter location and it did not disappoint. The apartment was immaculate and the staff were all really friendly and helpful. There is a lovely beach about 15 mins walk away and a few local shops and restaurants. We had a fabulous stay and I can highly recommend this hotel.
Mandy
couple
January 29, 2025
“we would stay again. it was amazing and lived up to its name. a piece of paradise away from the crowds. suited our needs”
rooms are great size and all facilities are amazing. location had access to a small supermarket. staff are friendly and welcoming.
Lorna
family_with_children
November 27, 2024
“Amazing amazing amazing.”
The place is amazing in every way. The staff are very friendly, the apartment is kept spotless, 24hr security so it felt very safe. I would rate it 100/10. Amazing value for money. Quiet area compared to the noise of the town centre. The apartment is very modern and the whole complex is no smoking which I love. Free parking if you are driving. Cute pool with a children's pool too.
Audrey
family_with_children
August 18, 2024
“Nice apartment”
The apartment was quite spacious and clean. Brenda at reception was exceptionally helpful and nice. The pool was nice.
Juan Enrique
extended_group
July 6, 2024
“Excelente”
Excelente hospedaje
Mateusz
family_with_children
June 2, 2024
Best hotel I have been to
John
couple
March 19, 2024
“Very enjoyable”
Lovely place but isolated needed taxis to go everywhere
EK
solo_traveller
February 26, 2024
“Dirty hotel - can’t recommend”
Nothing
Sisi
family_with_children
February 18, 2024
The hotel was brand new and the apartment very spacious.
Cate
extended_group
January 27, 2024
“Good clean and spacious hotel.”
Good location
Manuel
couple
December 5, 2023
“nice place with friendly people”
the unit look modern and new
Marco
family_with_children
June 19, 2023
“AAA+++”
Brand new, spacious apartment. All perfect.
Greg
family_with_children
May 8, 2023
“Great place.”
Very nice hotel this is second time we have stayed here. Very nice rooms and grounds. Staff is wonderful.
ASH
family_with_children
March 27, 2023
“Good appartment to stay with great internet conection”
Appartment size Great Internet
Laura
family_with_children
March 26, 2023
Spacious, loved the dining room table and seating.
Lukecdc
family_with_children
March 24, 2023
“Spotless, extremely comfortable apartments. Stay here!”
Fabulous property. We felt at home immediately, special mention to the beds, showers and washing machine. The pool area was excellent and spotless. Great WiFi throughout. Restaurants and convenience stores next door. Lovely staff. Stay here!
Ashley
extended_group
March 21, 2023
“great value”
spacious and great value for money
Cristian
solo_traveller
March 19, 2023
Super spacious apartments with reasonable prices. I had a very comfortable stay. everyone is so nice there. location is perfect if you are driving.
Facilities
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options
Food & drink safety
Delivered food is securely covered, Physical distancing in dining areas, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized
General
Non-smoking rooms, Family rooms, Lift, Safety deposit box, Non-smoking throughout, Air conditioning
Internet
WiFi, Internet services, Free WiFi
Outdoors
Outdoor pool, Sun terrace, Outdoor pool (all year), Garden, Terrace, Outdoor furniture, Picnic area
Parking
Parking on site, Private parking, Parking garage, Accessible parking, Parking, Free parking
Physical distancing
Cashless payment available, Physical distancing rules followed
Pool and wellness
Swimming Pool, Pool/beach towels, Shallow end, Kids' pool, Swimming pool
Reception services
Invoice provided
Safety & security
24-hour security, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Access to health care professionals, Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Services
Laundry, 24-hour front desk, Concierge service, Trouser press, Daily housekeeping
Two-Bedroom Apartment
Featuring a private entrance, this air-conditioned apartment is comprised of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and a shower. The kitchen is fitted with a refrigerator, kitchenware and a microwave. The spacious apartment offers a flat-screen TV with cable channels, a washing machine, a tea and coffee maker, a seating area as well as pool views. The unit offers 2 beds.
Two-Bedroom Apartment
Featuring a private entrance, this air-conditioned apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and a bath. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, kitchenware and a microwave. The spacious apartment provides a washing machine, a tea and coffee maker, a seating area, a flat-screen TV with cable channels, as well as pool views. The unit offers 3 beds.
Hotel Policies
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