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Eurostars Hacienda Vista Real

Hotel

Paseo Chichen itza Ret 3 Lotes 12 y 13. Villas Pakal - Playacar

10 nights, 2 adults

USD$1,407.93

USD$1,056

Includes taxes and charges

10 nights, 2 adults

USD$1,407.93

USD$1,056

Includes taxes and charges

See Rooms & Prices
hotel
hotel

Why people book this hotel

Friendly staff
11 mentions

The breakfast was ok, and Rogelio was very kind and service minded, this was the…

The staff is very kind and supportive

Comfortable rooms
6 mentions

Rooms very big and comfortable

Not crowded at all and the rooms were bigger than expected

Breakfast available
5 mentions

The pool was great and the breakfast was also fine

The breakfast was great very friendly staff and attentive

Pool
4 mentions

Wow what an amazing hidden Gem in Playacar in Playa del Carmen, peaceful hotel i…

Great pool with pool bar service

Great location
2 mentions

The hotel is a bit hidden and not many signs to indicate the name of the hotel o…

The location is fabulous, quiet and immersed in a luxurious nature, but just at …

Clean rooms
2 mentions

Clean, nicely located place

The property was clean, very well taken cared of however there was not enough to…

Overview

Eurostars Hacienda Vista Real is an elegant property located in Playa del Carmen. The facility offers tropical gardens, lakes and a golf course within the Playacar gated community. The passengers ferry to Cozumel is located 12 minutes' drive away. The accommodation resembles an old Mexican hacienda boasting a typical Yucatan style. Guests will enjoy of an outdoor pool, and of a restaurant set by the pool area which specializes in typical Mexican dishes like fajitas, guacamole and chilaquiles. Guests will be able to explore the popular touristic spots located near Eurostars Hacienda Vista real, like Xcaret Eco-Theme Park located 15 minutes' drive away, or stroll around vibrant 5th Avenue, which offers shopping malls, restaurants, bars and local art crafts shops. Cancun can be reached in a 45-minute drive.

Traveller reviews

L

liliana

solo_traveller

April 12, 2026

4

I hope they improve the security staff

In the photos the hotel looked nice and perfect for relaxing, maintaining a Mexican colonial style. I would have liked to go and explore the place on my own.

L

liliana

solo_traveller

March 24, 2026

8

Magical place but it could be better

Every day since I arrived, you feel a magical vibe, between the sound of nature and the ambient music in the lobby, a pleasant and welcoming greeting is created

J

Jorge

couple

March 24, 2026

5

Ok stay but far away from being a 5 star hote

The breakfast was ok, and Rogelio was very kind and service minded, this was the best with the brekfast.

A

Andras

extended_group

March 7, 2026

10

Clean, nicely located place. Much better than exoected. The pool was great and the breakfast was also fine.

S

Susan

couple

February 17, 2026

6

Beautiful place - needs amenities

It has beautiful luscious greenery surrounding it and a couple of native animals. Rooms very big and comfortable.

D

Daniel Felipe

couple

February 13, 2026

10

Great rest!

The staff is very kind and supportive. They were always available to support us, give us recommendations and advices for a better stance.

K

Kelat

family_with_children

January 5, 2026

10

Good, let's hope it gets better soon.

We loved everything. The manager and the morning staff were excellent and very knowledgeable about the local activities. If you want a great itinerary that fits your budget, book with them

V

Viktorija

couple

January 4, 2026

6

I don’t think this hotel is 4 star hotel but maybe 3. However we were happy to find where to sleep at the last minute. T

Staff were lovely and very helpful.

M

Marcel

solo_traveller

December 26, 2025

9

Very good

C

Christian

couple

December 8, 2025

10

Was very nice scenic and romantic

The setting of the property was amazing

S

Sanchez

extended_group

November 17, 2025

3

Great location, staff member could learn hospitality.

The property was clean, very well taken cared of however there was not enough towels for the visitors and would have been nice to have an area to order and pay for water or drinks or food on the premises outside of breakfast that was included.

V

Victoria

couple

September 30, 2025

8

Comfortable stay

The suite was amazing! And staff were very helpful.

A

Arthur

couple

September 14, 2025

10

Amazing value for money and great peaceful hotel, no loud music just nature, Beautiful setting!

Wow what an amazing hidden Gem in Playacar in Playa del Carmen, peaceful hotel in the middle of a small jungle with a beautiful pool and lake in front of it. Not crowded at all and the rooms were bigger than expected. We had a huge balcony and a whole reception area and bedroom , amazing room! The breakfast was great very friendly staff and attentive. The hotel is a bit hidden and not many signs to indicate the name of the hotel or location but taxi driver found it at the end. I have been to This area about 5 different times and this hotel blew my mind. Super quiet and peaceful as all I heard in the mornings was the birds and the bats flying crazy around the balcony in the early morning what a great experience.

N

Nayeli

family_with_children

August 4, 2025

8

Relaxing beautiful green areas and pool

The staff is helpful, professional and friendly. We got some good recommendations on what places re worth visiting in the area. The hotel is surrounded by green areas, we saw wild animals during our stay. Relaxing and comfortable stay

E

Elisabetta Camilla Vittoria

solo_traveller

July 31, 2025

10

Great place to relax.

The location is fabulous, quiet and immersed in a luxurious nature, but just at a walking distance from the popular Quinta Avenida in Playa del Carmen. Great pool with pool bar service.

G

Gergő

couple

June 9, 2025

9

Very friendly staff, especially Juan Carlos who even in off time helped is to organize our toor

M

Maks

couple

June 2, 2025

10

The staff were very helpful and showed that they truly cared about giving me the best experience in Mexico

F

Fayelouisek

couple

May 19, 2025

10

Amazing hotel, and great pool area

N

Nils

solo_traveller

April 10, 2025

9

Hidden gem

This a hotel is a real hidden gem. Huge room and excellent breakfast. The staff was very friendly and helpful. Very good value for Playa.

D

Denise

couple

April 2, 2025

3

Not an enjoyable experience for a holiday and wouldn’t recommend it.

The room size was very large.

Facilities

Accessibility

Wheelchair accessible

Activities

Golf course (within 3 km)

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & Drink

Breakfast options

Food & drink safety

All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas

General

WiFi available in all areas, Non-smoking throughout, Air conditioning, Non-smoking rooms, Facilities for disabled guests, Family rooms, Safety deposit box, Soundproof rooms

Internet

Internet services, WiFi, Free WiFi

Outdoors

Outdoor pool, Sun terrace, Outdoor pool (all year), Garden, Terrace, Outdoor furniture

Parking

Parking, Free parking, Parking on site, Private parking

Physical distancing

Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas

Pool and wellness

Swimming pool, Swimming Pool, Sun loungers or beach chairs

Reception services

Invoice provided

Safety & security

Carbon monoxide detector, 24-hour security, Smoke alarms, Fire extinguishers

Safety features

Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available

Services

Shuttle service, Shuttle service (additional charge), Airport shuttle (additional charge), Daily housekeeping, Ironing service, Car hire, Tour desk, Luggage storage, Room service, 24-hour front desk, Airport shuttle, Laundry, Dry cleaning

Transport

Airport pick up, Airport drop off

Connecting Room

The spacious double room features air conditioning, a safe deposit box, as well as a private bathroom boasting a hairdryer. The unit has 3 beds.

Max 6 guests 90 1 bedroom 1 bathroom
Deluxe Double Room

The double room offers air conditioning and a minibar, as well as a private bathroom boasting a hairdryer. The double room features a safe deposit box. The unit has 1 bed.

Max 2 guests 23 1 bedroom 1 bathroom
Doble Premium con terraza

The spacious double room features air conditioning, a safe deposit box, as well as a private bathroom boasting a hairdryer. The unit has 2 beds.

Max 2 guests 63 1 bedroom 1 bathroom
Family Room

The spacious double room provides air conditioning and a safe deposit box, as well as a private bathroom featuring a hairdryer. The unit offers 3 beds.

Max 4 guests 63 1 bedroom 1 bathroom
Suite

The spacious double room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a bath and a hairdryer. This double room features a TV. The unit offers 2 beds.

Max 2 guests 90 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 00:00
Check-outFrom 00:00 until 12:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printAmerican breakfast and pool bar hours are limited. Contact property for details. Please note that the sauna and the hottub at the Spa will be temporarily closed due to renovation.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Last updated: Apr 11, 2024, 2:04 PM

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