“Worst hotel experience I have ever had — and I travel frequently.”

Unfortunately not much. We booked through Booking.com: a quadruple room for USD 90 and a double room for USD 80. Shortly after, we received a WhatsApp message from someone at the property. While our number is shared via the platform, we had not provided it directly for this purpose. They asked us to either transfer money or provide full credit card details—including the security code—to “secure” the booking, despite us already having a confirmed reservation with a booking number and PIN. As this is clearly unsafe and against Booking.com guidance, I requested to cancel. They then told us there was no need to pay in advance and that we could simply come and pay at the hotel. They also mentioned that they do not provide shampoo, conditioner, or pool towels, which already seemed inconsistent with how the property is presented online. Upon arrival, our booking was not recognised. Despite having the confirmation number, PIN, and WhatsApp messages, staff refused to check it and instead asked us to make a new reservation on the spot. We ended up booking a room for three and a room for one, assuming these matched our original booking. At reception, communication was unhelpful. When we asked about the difference between upstairs and downstairs rooms, we were simply told, “one is up, the other is down,” which prompted a brief chuckle from us given the lack of explanation—something that was clearly not well received. We chose downstairs as there is no elevator. Breakfast times were initially given as 9:00–9:45. After requesting a different option, we were first offered 8:00–8:45, and only after further discussion with another staff member were we told we could come between 8:00 and 10:00. When we entered the room, we discovered that the supposed quadruple room was actually a triple with only two beds. I raised this with staff and the manager was called. Cont below:

The staff were great and very friendly

“Nice stay”

The breakfast was not as I was expecting, scones were dry as well as the bread. No eggs and the orange juice was not natural at all. Anyway, both pools indoor and outdoor were pretty clean and nice. And rooms as well.

“Very nice hotel; when it is rainy, you can spend half of day in the pool. Staff is very helpful.”

Breakfast was good; pool was amazing - warm & comfortable; room was cozy.

The building

The hotel is great. Is big, comfortable, very clean. The hot pool is great, the breakfast is amazing and good variety. I wish I could stay longer.

“Charming but noisy Hotel”

The Hotel is historical and charming

The pool is great and they organised shifts so we had proper distance. Breakfast was continental due to COVID restrictions. The room was very well equipped a bit of smell of humidity. The shower was excellent.