Porta Hotel del Lago
2 Avenida 6-17 zona 2
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Why people book this hotel
“Location and cleanliness”
“Location was perfect”
“Safe and secure attentive staff”
“Very friendly staff, excellent locatiob”
“Every room has a view over the lake”
“Comfortable bed and v good shower”
“Super clean and bed super comfortable”
“Amazing and friendly staff, clean, comfortable, great traditional breakfast”
“Pool is lovely and so is the view towards the volcano”
“it is a very nice hotel, a nice pool, very nice staff working in the pool area …”
“It's worth it just for that”
Overview
Set next to Lake Atitlán, Porta Hotel del Lago offers views of the Guatemalan Highlands. It features an outdoor swimming pool, terrace and gym. Each attractive room has a terrace with lake and volcano views. All rooms have cable TV and a private bathroom. Cakchiquel and Tocoyal restaurants offer a range of Guatemalan cuisine. Xocomil Bar serves drinks and snacks throughout the day. Guests can make use of Porta Hotel del Lago’s natural sulfured cold tub and sauna. There is also a children’s club with activities on weekends. Located in Panajachel, the hotel is just 2 km from Santa Catarina Palapó. Santa Cruz la Laguna is a 20-minute drive away, while Guatemala City is 100 km from the Porta Hotel.
Traveller reviews
Martha
couple
May 12, 2026
“It was okay and comfortable, location made up for other things”
Location and cleanliness
ruth
couple
May 2, 2026
Location was perfect
Helen
couple
April 18, 2026
“Good clean rooms”
Safe and secure attentive staff. Never used the restaurant but the food looked good but a bit expensive so never used. Prefer to spend my money on small establishments
Fuoco
couple
April 10, 2026
Location
Catarina
couple
April 8, 2026
Super clean and bed super comfortable! The room was impeccable. Great wifi signal. Pool is lovely and so is the view towards the volcano! Very friendly staff, excellent locatiob
David
family_with_children
March 3, 2026
Every room has a view over the lake. It's worth it just for that. Filtered water available for free in the hallway.
Su
family_with_children
February 28, 2026
Lovely hut with large enclosed veranda with fab view. Comfortable bed and v good shower.
Adama
family_with_children
February 28, 2026
“Comfortable stay.”
Very good hotel, located just off of the main street in Panajachel. Staff are very professional and the hotel is very comfortable.
Vilma
family_with_children
February 19, 2026
“This place is NOT for FAMILIES”
Only the location
Vilma
family_with_children
February 14, 2026
“This is NOT a place for Families. Missleading information!”
Location was the knly thing we liked about this place
Amanda
couple
January 26, 2026
“Quiet, comfortable with great views. Better suited to tour groups.”
The views were beautiful. It was quiet and the beds were comfortable.
Simon
extended_group
January 21, 2026
“Ok”
Room size and finish very good. Location and staff were excellent
Bernita
family_with_children
January 17, 2026
Proximity to the city. Courteous staff. Good food.
andrecr16
family_with_children
January 3, 2026
“Very basic hotel with terrible food and basic amenities.”
Location is great, close to the lake in panajachel
Sarah
couple
December 28, 2025
Staff were friendly, offer to store luggage before check in
Mihaela
family_with_children
November 10, 2025
“Ok for a stop in Panajachel”
The view over the 3 volcanoes. Filter water was available
Matija031
family_with_children
November 6, 2025
“Amazing hotel”
Amazing and friendly staff, clean, comfortable, great traditional breakfast
Giuliano
family_with_children
July 2, 2025
Location
Martina
family_with_children
May 26, 2025
“A very nice hotel but customer service need big improvement, esp in restaurant”
it is a very nice hotel, a nice pool, very nice staff working in the pool area housekeeping were the best good location
Philip Collins
extended_group
April 28, 2025
“Lovely hotel and location.”
Great location and facilities. Used the gym and pool everyday. Staff were friendly.
Facilities
Accessibility
Wheelchair accessible
Activities
Kids' club, Walking tours, Bike tours, Tour or class about local culture, Sauna, Fitness centre, Fishing, Massage, Children's playground, Table tennis, Windsurfing, Canoeing, Diving, Snorkelling
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay
Entertainment and family services
Kids' outdoor play equipment
Food & Drink
Kid meals, Special diet menus (on request), Snack bar, Breakfast in the room, Bar, Restaurant, Breakfast options
Food & drink safety
Breakfast takeaway containers, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation
General
Pets allowed, Non-smoking rooms, Facilities for disabled guests, Lift, Non-smoking throughout, Bicycle parking
Internet
Free WiFi, WiFi, Internet services
Outdoors
Outdoor pool, Garden, Terrace, Sun terrace, Outdoor pool (all year)
Parking
Parking on site, Private parking, Parking, Free parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Mobile app for room service, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Sun loungers or beach chairs, Sun umbrellas, Swimming pool, Swimming Pool, Heated pool, Pool/beach towels, Pool bar
Reception services
Invoice provided
Safety & security
24-hour security, Key access, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available
Services
Shuttle service, Pet basket, Pet bowls, Concierge service, Shuttle service (additional charge), Airport shuttle (additional charge), Daily housekeeping, Ironing service, Tour desk, Fax/photocopying, Currency exchange, Luggage storage, Business centre, Babysitting/child services, Airport shuttle, 24-hour front desk, Room service, Meeting/banquet facilities
Double Room (Second Floor)
The spacious double room features a tea and coffee maker, a wardrobe, a balcony with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.
Double Room Lake View
The spacious double room offers a tea and coffee maker, a wardrobe, a balcony with lake views as well as a private bathroom boasting a shower. The unit has 2 beds.
Lake View Premium Room
The spacious double room offers a tea and coffee maker, a wardrobe, a balcony with lake views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Deluxe Room
This room This room is located at 4th floor and offers 2 double-size beds, a cable TV and a balcony with views of Lake Atitlan. You will also find wooden floors, a telephone, fan and coffee maker. The private bathroom has hairdryer, and a shower.
Standard Room
This roomis located on first floor with view to the garden, some offer a private terrace, while the rest feature views of the garden and Lake Atitlán. All include 2 Double-sized beds, cable TV, telephone and fan. The private bathroom comes with a hairdryer and a hot-water shower.
Hotel Policies
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