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Hotel Utz Jay

Hotel

Calle 15 de febrero 2-50 Zona 2

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hotel

Why people book this hotel

Comfortable rooms
12 mentions

Amazing and quiet location

My room was spacious, comfortable and spotlessly clean

Great location
10 mentions

Room : pleasant and stylish in a rustic way (eg brick walls with glass bottles i…

Great location just far enough from the main street to be quieter but close enou…

Friendly staff
10 mentions

Lugagge storage super convenient and the staff was very kind and helped me figue…

Location and customer service

Clean rooms
4 mentions

Rooms were actually nice and clean, good showers, tv, toiletries

Good location, comfy and clean bedroom, nice hot shower, pretty garden

Breakfast available
3 mentions

Delicious, large breakfast

Breakfast was lovely

Free Wi‑Fi
2 mentions

Wifi was very good as well

Overview

Hotel Utz Jay is located 2 blocks from Lake Atitlan in Panajachel. It offers lush gardens and fruit trees, a hot tub and a Mayan-style sauna filled with relaxing aromatic herbs. Rooms here feature a balcony with garden views and come with free WiFi and flat-screen cable TV. The private bathrooms come with free toiletries and towels. Rates does not included meals or drinks. At Hotel Utz Jay you will find a tour desk, luggage storage and a laundry service. The property offers free parking. The hotel is situated in a quiet street, just a 2-minute walk from shops and restaurants in Panajachel town. Ferries to Santa Cruz la Laguna leave from the nearby dock. Guatemala City is 100 km away.

Traveller reviews

M

Maria

solo_traveller

May 24, 2026

10

Great place and value for money!

Rooms were actually nice and clean, good showers, tv, toiletries. Lugagge storage super convenient and the staff was very kind and helped me figuee out transport.

G

Georges

couple

May 17, 2026

9

Recommended for an agreable stay in Panajachel

Room : pleasant and stylish in a rustic way (eg brick walls with glass bottles inserted here and there) Beautiful and well-tended garden with places around to sit down in the shade and relax - WIFI reception was no problem Location: 2 minutes walking from the centre of the main street with lots of shops and restaurants

J

Jennifer

solo_traveller

May 4, 2026

9

Great place in an amazing location.

Great location just far enough from the main street to be quieter but close enough that you can walk easily to the waterfront and many restaurants. Big room with a nice outdoor sitting area. We booked our shuttle as well through the hotel and it worked out great. It has a very pretty courtyard.

S

Susana

solo_traveller

May 1, 2026

7

Location and customer service

T

Tim

solo_traveller

March 21, 2026

9

Nice place for the price in the centre of Pana, would stay again.

Very tranquil and relaxed atmosphere with nice garden area. Staff were extremely helpful in arranging transportation.

W

Wouter

couple

March 14, 2026

10

Very comfortable and quiet

Amazing and quiet location.

C

Catherine

couple

March 13, 2026

8

Very pretty gardens and delicious breakfast.

Friendly, helpful staff. Delicious, large breakfast. Lovely gardens and a balcony to sit on to enjoy them.

K

Kathryn Anne

couple

March 10, 2026

9

Great location, nice but a bit noisy.

Good location, comfy and clean bedroom, nice hot shower, pretty garden. Availability of filtered water to brush teeth and drink (it was recommended by the hotel).

J

Janice

solo_traveller

March 4, 2026

10

Exceeded My Expectations

My room was spacious, comfortable and spotlessly clean. There was a balcony overlooking a beautiful garden and the location was great. Restaurants, markets and boat launch were easy to walk to. Staff was super friendly.

L

Lu

couple

February 25, 2026

10

Love the room. Feels like we have a small cabine in a tropical garden. Also very spacious. Staffs were very helpful. They also organized our transport to Guatemala City. Breakfast was lovely. Drinking water was unlimited!!!

L

Lucia

couple

February 17, 2026

10

Staff muy cálido, muy amable.

D

Denise

couple

February 16, 2026

9

Hot shower and quiet area. Comfortable overnight stay that was central for shuttle pick up.

E

en

couple

February 13, 2026

9

Would like coffee machine in room or courtyard .dogs barking but not at resort ....so what can you do .

B

Bernie

couple

February 12, 2026

9

Great place to stay

The location was great. It was off the main strip but within a 3 minute walk. The staff were fantastic; so cheerful and helpful. The room was big (we had a triple room), the shower was hot, the view of the gardens was lovely too. There is somewhere to sit outside too. You can have breakfast there if you wish.

L

Labrecque

family_with_children

January 11, 2026

10

Best value for your dollar, anywhere. Beautiful well kept room facing a pretty garden courtyard. Extra points to the gardner who made the topiary birds! Close to absolutely everything.

J

JOEP

couple

January 2, 2026

9

Great stay, quiet and close to center!

Great location and beautiful hotel garden!

T

TO

solo_traveller

December 21, 2025

8

A unique and charming hotel.

The hotel has a lot of rustic charm, it has soul and character, you feel immersed in the area of Lake Atitlan. The shower and the hot water are amazing.

D

Daniel

couple

August 4, 2025

3

Mouse droppings, did not stay. Helpful staff though. Full refund

Staff were helpful and offered alternatives. In the end they offered to give our money back in full.

S

Susanne

solo_traveller

July 13, 2025

8

Great room with lovely garden view

A lovely place with beautiful garden area and restaurant is available. The room size was good and the room was clean and comfortable with a TV and garden view. Wifi was very good as well. The accommodation is close to everything.

M

Michael

family_with_children

May 10, 2025

9

Quiet location and beautiful garden

The location is tucked just far enough from the main streets to ensure a quiet night and the garden is beautiful. When opening the windows in the morning, the scent of the flowers drifts in. The staff were all very kind and polite and the place is well maintained. Would happily recommend.

Facilities

Activities

Sauna, Spa and wellness centre, Massage, Hot tub/Jacuzzi, Public Bath, Beauty Services, Manicure, Pedicure, Spa facilities, Spa lounge/relaxation area, Back massage, Neck massage, Foot massage, Couples massage, Head massage, Hand massage, Full body massage

Cleanliness & disinfecting

Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & Drink

Breakfast options

General

Non-smoking throughout, Non-smoking rooms, Family rooms

Internet

Internet services, WiFi, Free WiFi

Outdoors

Outdoor furniture, Garden

Parking

Parking, Free parking, Parking on site, Private parking

Physical distancing

Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas

Pool and wellness

Sun umbrellas

Safety & security

24-hour security, CCTV in common areas, CCTV outside property, Fire extinguishers

Safety features

Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available

Services

Shuttle service, Airport shuttle, Laundry, Shuttle service (additional charge), Airport shuttle (additional charge), Daily housekeeping, Tour desk, Luggage storage

Transport

Airport pick up, Airport drop off

Family Room

This family room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 3 beds.

Max 5 guests 8 1 bedroom 1 bathroom
Superior Family Room

This family room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 4 beds.

Max 6 guests 9 1 bedroom 1 bathroom
Standard Room One Bed

This double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.

Max 2 guests 6 1 bedroom 1 bathroom
Superior Queen Room

This double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit has 1 bed.

Max 2 guests 7 1 bedroom 1 bathroom
Deluxe Triple Room

This triple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.

Max 3 guests 7 1 bedroom 1 bathroom
Superior Triple Room

This triple room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit has 2 beds.

Max 3 guests 7 1 bedroom 1 bathroom
Triple Room

This triple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.

Max 3 guests 7 1 bedroom 1 bathroom
Deluxe Queen Room with Two Queen Beds

This quadruple room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit has 2 beds.

Max 4 guests 9 1 bedroom 1 bathroom
Standard Room with Two Double Beds

This quadruple room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.

Max 4 guests 7 1 bedroom 1 bathroom

Hotel Policies

Check-inFrom 15:00 to 22:00
Check-outFrom 00:00 until 12:00
Cancellation & prepaymentCancellation and prepayment policies vary by room type. Please check your booking details before finalizing.
Accepted credit cardsThe hotel reserves the right to pre-authorise credit cards prior to arrival.
The fine printPlease be advised Rates does not included meals or drinks.Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
Last updated: Apr 11, 2024, 1:14 AM

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Hotel Utz Jay - 0 Star Hotel in Panajachel