Hotel Utz Jay
Calle 15 de febrero 2-50 Zona 2
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Why people book this hotel
“Amazing and quiet location”
“My room was spacious, comfortable and spotlessly clean”
“Room : pleasant and stylish in a rustic way (eg brick walls with glass bottles i…”
“Great location just far enough from the main street to be quieter but close enou…”
“Lugagge storage super convenient and the staff was very kind and helped me figue…”
“Location and customer service”
“Rooms were actually nice and clean, good showers, tv, toiletries”
“Good location, comfy and clean bedroom, nice hot shower, pretty garden”
“Delicious, large breakfast”
“Breakfast was lovely”
“Wifi was very good as well”
Overview
Hotel Utz Jay is located 2 blocks from Lake Atitlan in Panajachel. It offers lush gardens and fruit trees, a hot tub and a Mayan-style sauna filled with relaxing aromatic herbs. Rooms here feature a balcony with garden views and come with free WiFi and flat-screen cable TV. The private bathrooms come with free toiletries and towels. Rates does not included meals or drinks. At Hotel Utz Jay you will find a tour desk, luggage storage and a laundry service. The property offers free parking. The hotel is situated in a quiet street, just a 2-minute walk from shops and restaurants in Panajachel town. Ferries to Santa Cruz la Laguna leave from the nearby dock. Guatemala City is 100 km away.
Traveller reviews
Maria
solo_traveller
May 24, 2026
“Great place and value for money!”
Rooms were actually nice and clean, good showers, tv, toiletries. Lugagge storage super convenient and the staff was very kind and helped me figuee out transport.
Georges
couple
May 17, 2026
“Recommended for an agreable stay in Panajachel”
Room : pleasant and stylish in a rustic way (eg brick walls with glass bottles inserted here and there) Beautiful and well-tended garden with places around to sit down in the shade and relax - WIFI reception was no problem Location: 2 minutes walking from the centre of the main street with lots of shops and restaurants
Jennifer
solo_traveller
May 4, 2026
“Great place in an amazing location.”
Great location just far enough from the main street to be quieter but close enough that you can walk easily to the waterfront and many restaurants. Big room with a nice outdoor sitting area. We booked our shuttle as well through the hotel and it worked out great. It has a very pretty courtyard.
Susana
solo_traveller
May 1, 2026
Location and customer service
Tim
solo_traveller
March 21, 2026
“Nice place for the price in the centre of Pana, would stay again.”
Very tranquil and relaxed atmosphere with nice garden area. Staff were extremely helpful in arranging transportation.
Wouter
couple
March 14, 2026
“Very comfortable and quiet”
Amazing and quiet location.
Catherine
couple
March 13, 2026
“Very pretty gardens and delicious breakfast.”
Friendly, helpful staff. Delicious, large breakfast. Lovely gardens and a balcony to sit on to enjoy them.
Kathryn Anne
couple
March 10, 2026
“Great location, nice but a bit noisy.”
Good location, comfy and clean bedroom, nice hot shower, pretty garden. Availability of filtered water to brush teeth and drink (it was recommended by the hotel).
Janice
solo_traveller
March 4, 2026
“Exceeded My Expectations”
My room was spacious, comfortable and spotlessly clean. There was a balcony overlooking a beautiful garden and the location was great. Restaurants, markets and boat launch were easy to walk to. Staff was super friendly.
Lu
couple
February 25, 2026
Love the room. Feels like we have a small cabine in a tropical garden. Also very spacious. Staffs were very helpful. They also organized our transport to Guatemala City. Breakfast was lovely. Drinking water was unlimited!!!
Lucia
couple
February 17, 2026
Staff muy cálido, muy amable.
Denise
couple
February 16, 2026
Hot shower and quiet area. Comfortable overnight stay that was central for shuttle pick up.
en
couple
February 13, 2026
Would like coffee machine in room or courtyard .dogs barking but not at resort ....so what can you do .
Bernie
couple
February 12, 2026
“Great place to stay”
The location was great. It was off the main strip but within a 3 minute walk. The staff were fantastic; so cheerful and helpful. The room was big (we had a triple room), the shower was hot, the view of the gardens was lovely too. There is somewhere to sit outside too. You can have breakfast there if you wish.
Labrecque
family_with_children
January 11, 2026
Best value for your dollar, anywhere. Beautiful well kept room facing a pretty garden courtyard. Extra points to the gardner who made the topiary birds! Close to absolutely everything.
JOEP
couple
January 2, 2026
“Great stay, quiet and close to center!”
Great location and beautiful hotel garden!
TO
solo_traveller
December 21, 2025
“A unique and charming hotel.”
The hotel has a lot of rustic charm, it has soul and character, you feel immersed in the area of Lake Atitlan. The shower and the hot water are amazing.
Daniel
couple
August 4, 2025
“Mouse droppings, did not stay. Helpful staff though. Full refund”
Staff were helpful and offered alternatives. In the end they offered to give our money back in full.
Susanne
solo_traveller
July 13, 2025
“Great room with lovely garden view”
A lovely place with beautiful garden area and restaurant is available. The room size was good and the room was clean and comfortable with a TV and garden view. Wifi was very good as well. The accommodation is close to everything.
Michael
family_with_children
May 10, 2025
“Quiet location and beautiful garden”
The location is tucked just far enough from the main streets to ensure a quiet night and the garden is beautiful. When opening the windows in the morning, the scent of the flowers drifts in. The staff were all very kind and polite and the place is well maintained. Would happily recommend.
Facilities
Activities
Sauna, Spa and wellness centre, Massage, Hot tub/Jacuzzi, Public Bath, Beauty Services, Manicure, Pedicure, Spa facilities, Spa lounge/relaxation area, Back massage, Neck massage, Foot massage, Couples massage, Head massage, Hand massage, Full body massage
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Food & Drink
Breakfast options
General
Non-smoking throughout, Non-smoking rooms, Family rooms
Internet
Internet services, WiFi, Free WiFi
Outdoors
Outdoor furniture, Garden
Parking
Parking, Free parking, Parking on site, Private parking
Physical distancing
Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Sun umbrellas
Safety & security
24-hour security, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Face masks for guests available, Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available
Services
Shuttle service, Airport shuttle, Laundry, Shuttle service (additional charge), Airport shuttle (additional charge), Daily housekeeping, Tour desk, Luggage storage
Transport
Airport pick up, Airport drop off
Family Room
This family room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 3 beds.
Superior Family Room
This family room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 4 beds.
Standard Room One Bed
This double room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 1 bed.
Superior Queen Room
This double room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit has 1 bed.
Deluxe Triple Room
This triple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.
Superior Triple Room
This triple room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit has 2 beds.
Triple Room
This triple room is comprised of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.
Deluxe Queen Room with Two Queen Beds
This quadruple room is comprised of a flat-screen TV with satellite channels, a private bathroom as well as a patio. The unit has 2 beds.
Standard Room with Two Double Beds
This quadruple room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 2 beds.
Hotel Policies
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