The Castle Complex
Pamporovo Resort
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10 nights, 2 adults
USD$1,002.76
Includes taxes and charges
10 nights, 2 adults
USD$1,002.76
Includes taxes and charges
Why people book this hotel
“Location is good but not perfect need to walk uphill for 500m before skiing”
“Excellent Location: The hotel's location is perfect, right next to the ski slope…”
“The room in itself was pretty ok”
“I liked the look of the rooms and the restaurant, it was quite fancy”
“The sheets were not the cleanest but they were decent”
“As always the service is great, the rooms are spotless and fully equipped, the l…”
“The restaurant staff was great and very helpful”
“Hotel meets expectation but don't expect superior service or options”
“The breakfast was decent, and the restaurant was good for dinners”
“Great location, clean, hearty breakfast, very helpful staff”
“Value for money”
“Her welcoming attitude was definitely the highlight of our stay and made us feel…”
Overview
The Castle Hotel is ideally located only 10 metres from the ski run in Pamporovo, which is the sunniest high mountain resort in Bulgaria. The hotel consists of 11 separate buildings and accommodates spacious, elegantly decorated rooms in a cosy and comfortable ambience. It is right next to the station where all the lifts and trails start from, a great starting point for winter sports enthusiasts. The Castle Hotel is close to the main road Plovdiv – Smolian with the nearest airport in Plovdiv, a 1-hour drive away, while the centre of Pamporovo is just 1 km away.
Traveller reviews
Dean
couple
March 29, 2026
“Good location, good restaurant, value for money”
Value for money. Close proximity to slopes
Costi
family_with_children
February 25, 2026
“good location, average everything else”
I liked that it was on the slope. Very close. You could ski to the first chair and go up the mountain. The room in itself was pretty ok. The bedroom bed was large and confortable, but the sofa bed was awfull. The sheets were not the cleanest but they were decent. The heat in the room was sufficient for the bedroom, it could use more for the living room. The breakfast was decent, and the restaurant was good for dinners. The restaurant staff was great and very helpful.
incoez
family_with_children
January 26, 2026
“Ok for a ski holiday, meet expectations.”
Hotel meets expectation but don't expect superior service or options.. Location is good but not perfect need to walk uphill for 500m before skiing.
Dimitar
family_with_children
January 24, 2026
“I will never go there again and I don’t recommend it.”
I liked the look of the rooms and the restaurant, it was quite fancy.
D.Arda
family_with_children
January 21, 2026
Excellent Location: The hotel's location is perfect, right next to the ski slopes. Comfortable Rooms: The rooms were very warm and cozy. We truly enjoyed the fireplace experience, which added a great atmosphere to our stay. Outstanding Service from Ms. Sevinc: I would like to give a special thanks to the receptionist, Ms. Sevinc. She was incredibly kind, professional, and always had a warm smile on her face. Her welcoming attitude was definitely the highlight of our stay and made us feel truly valued.
Panagiotis
extended_group
October 12, 2025
As always the service is great, the rooms are spotless and fully equipped, the location is stunning. Highly recommended.
Panagiotis
family_with_children
September 7, 2025
Great location, clean, hearty breakfast, very helpful staff.
Tanya
family_with_children
August 22, 2025
The apartment was very clean. The breakfast in the restaurant was delicious. The restaurant was very beautiful and made the atmosphere relaxing.
Taki
family_with_children
August 4, 2025
“We are very happy with this place and definitely will go back there.”
I like the comfort of the apartment. We were with a toddler and were looking for a place with kitchen, comfortable living room and comfortable bedroom. Everything was very clean and giving the idea of a spacious rooms, even if the bedroom was not so big, but with a cot and everything else - it was feeling comfortable.
Atanas
couple
March 2, 2025
Great place! Clean rooms, very good area with supermarket etc. Pretty close to the ski lift (5min) by walking. Highly recommend!!!
IULIAN
family_with_children
February 26, 2025
Breakfast was the same every day. It was decent. Location was few minutes from the main slopes, it was ok was a ski vacation.
Marius
family_with_children
February 20, 2025
“Very good value of money and pleasant staff the from R. Excalibur’ staff..”
The position close to the slope.
Bedirhan
couple
February 20, 2025
Food
Veronika
extended_group
February 16, 2025
The room was nice and cozy. The restaurant in the hotel was amazing!
Nihat
family_with_children
January 31, 2025
“All the things that they mention was the same. A 3-star hotel meets expectations, but with a little effort, more comfort”
Breakfast was good
luana
family_with_children
January 27, 2025
“Good”
Location ski to door
Desislava
family_with_children
January 23, 2025
Nice location close to the slopes. Very convenient ski center right next to the rooms.
Цанко
extended_group
January 2, 2025
“Nice place to stay.”
Close to the ski lift. Clean and cozy room. The food was good.
Yuriy
family_with_children
December 30, 2024
“Theis should be your last choice of hotel where to spend your vacation”
Apartment was new and clean. Food was nice.
Nomad_Man
extended_group
December 14, 2024
“Nice”
Location
Facilities
Activities
Sauna, Fitness centre, Fishing, Skiing, Games room, Solarium, Massage, Children's playground, Billiards, Hot tub/Jacuzzi, Hiking, Horse riding, Cycling, Spa lounge/relaxation area, Back massage, Neck massage, Foot massage, Head massage, Full body massage, Fitness, Fitness/spa locker rooms, Walking tours, Bike tours, Themed dinner nights
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Entertainment and family services
Board games/puzzles, Indoor play area, Kids' outdoor play equipment
Food & Drink
Kid-friendly buffet, Special diet menus (on request), Breakfast options, Breakfast in the room, Restaurant, Bar, Wine/champagne, Fruits, Coffee house on site
Food & drink safety
Physical distancing in dining areas, Food can be delivered to guest accommodation, Breakfast takeaway containers, Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized
General
Indoor fireplace, Family rooms, Non-smoking rooms, Chapel/shrine, Soundproof rooms, Safety deposit box, Lift, Heating, Non-smoking throughout, Designated smoking area, Minimarket on site
Internet
WiFi, Internet services, Free WiFi
Outdoors
Outdoor furniture, Picnic area, Garden, Terrace, BBQ facilities, Sun terrace
Parking
Parking on site, Private parking, Parking garage, Parking, Free parking
Physical distancing
Cashless payment available, Physical distancing rules followed, Mobile app for room service, Screens or physical barriers placed between staff and guests in appropriate areas
Reception services
Invoice provided
Safety & security
24-hour security, Key access, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Face masks for guests available
Services
Daily housekeeping, Private check-in/check-out, Fax/photocopying, Airport shuttle (additional charge), Airport shuttle, 24-hour front desk, Room service, Packed lunches, Express check-in/check-out, Valet parking
Ski
Ski storage, Ski school, Ski equipment hire on site, Ski-to-door access
One-Bedroom Apartment
Spacious apartment with a bedroom and a living room with a kitchenette. Some units also have a terrace. Please note that the photos are only examples of a specific room type. Your actual room might be decorated differently and there is no guarantee that you will be accommodated in exactly the same room as shown on the photos.
Two-Bedroom Apartment
Large apartment with 2 bedrooms and a living room with a kitchenette. Some units also have a terrace. Please note that the photos are only examples of a specific room type. Your actual room might be decorated differently and there is no guarantee that you will be accommodated in exactly the same room as shown on the photos.
Two-Bedroom Deluxe Apartment
Guests will have a special experience as the apartment features a fireplace. This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. The fully equipped kitchen features a stovetop, a refrigerator, kitchenware and a microwave. The apartment provides soundproof walls, a seating area, a dining area, a flat-screen TV with cable channels, as well as mountain views. The unit offers 4 beds.
Hotel Policies
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