Hotel Mursalitsa by HMG
Pamporovo Resort
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Why people book this hotel
“Very polite and helpful staff”
“The staff was very friendly and responsive”
“The apartment was very big with 2 different rooms”
“Location and spacious apartments”
“The location”
“The hotel is in a nice, quiet location surrounded by trees, but not too far away…”
“Furthermore, the cleanliness of the hotel was excellent, and the staff were frie…”
“Clean and warm”
“The Breakfast and the dinner choice was perfect”
“We had breakfast and dinner”
“There is a indoor swimming pool, but close by there is a terrace when a sunbath …”
“As for the spa area, it's large and has a swimming pool, sauna and steam room, w…”
Overview
Located in a quiet area in woods, 400 metres from ski slopes in Pamporovo, Mursalitsa Hotel offers a restaurant with a terrace, and a spa with an indoor swimming pool, a sauna, a steam bath, a hot tub, a gym and massages. Free Wi-Fi is provided in the entire building. The rooms include a private bathroom and a flat-screen satellite TV. There is a garden with barbecue facilities, a games room and a bicycle rental service on site. The centre of Pamporovo is 5 km away, while Smolyan is 15 km from the property. Free outdoor parking is available on site and garage parking is possible at an extra fee.
Traveller reviews
Georgi
couple
May 20, 2026
spa is old and not so good and clean
Jana
family_with_children
January 17, 2026
Very polite and helpful staff. Nice area around.
Румен
couple
July 11, 2025
“Excellent”
The hotel is perfectly located. Very close to the pick Snejanka, much more high then the main complex of Pamporovo. There is a indoor swimming pool, but close by there is a terrace when a sunbath is possible. Because of hight, summer nights are fresh and pretty cool.
Oleksii
family_with_children
February 20, 2025
The Breakfast and the dinner choice was perfect.
Илина
family_with_children
January 25, 2025
The location
Joshua O'Looney
extended_group
October 14, 2024
“A relaxing stay in Pamporovo”
The hotel is in a nice, quiet location surrounded by trees, but not too far away from the centre of the Pamporovo ski area. We found the rooms to be comfortable, spacious and well heated. As for the spa area, it's large and has a swimming pool, sauna and steam room, which were all very welcome after a day on the slopes. Furthermore, the cleanliness of the hotel was excellent, and the staff were friendly and helpful on the whole. We also really liked the lobby area, where you could sit by the fire and play games in the evenings. The hotel runs a shuttle service to the Ralitsa car park (just a few hundred metres away from the hotel) and the Studenets area. At Ralitsa, you can join the green 6 piste from where you can ski down to the lifts at Studenets and Malina. From Studenets, you can get on the main chairlift to the top of the Snezhanka mountain (1920m). This service was very reliable throughout our stay and was an easy way for us to get to the slopes.
Светли
family_with_children
June 23, 2024
The food - the meals were gigantic and super tasty, I deffinatelly didn't expect that. The staff was very friendly and responsive
Димитър
couple
April 5, 2024
“Is was good, but with some flaws.”
Saunas were OK. The food was good. Clean and warm.
Irina
family_with_children
March 22, 2024
“A good experience.”
The hotel is ok. We had breakfast and dinner. The food is ok.
arina_mariana
family_with_children
February 23, 2024
“Too expensive for what it offers”
Close to the ski slope
BgdBb
family_with_children
February 21, 2024
Close to the slopes. The pool was great. The apartment was very big with 2 different rooms. The staff was very helpful and friendly.
Alexandra
family_with_children
January 3, 2024
Location and spacious apartments
Daniela
family_with_children
August 18, 2023
The apartment is very big and clean, the view is amazing and the food in the restaurant was very good.
Diana
couple
July 28, 2023
The food and the staff are amazing.We had a great time in this place. Thank you
Grace
family_with_children
March 26, 2023
“Great value for money.”
The staff were without fault. They were extremely friendly and accommodating. The bar area is lovely, the food far exceeded our expectations and I would say the value for money is fantastic.
Dobrin
family_with_children
March 5, 2023
Friendly staff, facilities as expected, the restaurant is quite good (something rare in pamporovo).
Silvia
family_with_children
March 4, 2023
“the hotel needs renovation, a good chef, good food.”
warm room, warm water, the shuttle bus driver was kind and helpful
Atanas
couple
February 27, 2023
“Overall good, but I would expect it to be more quite for this amount amount of money, especially considering that a lot”
Rooms were specious and warm, it was clean, good breakfast and facilities
Nicolae
extended_group
February 25, 2023
“Relaxing 4 days”
Everything was fine. The location it's a little far from the ski slopes but the hotel offers a shuttle. The breakfast and dinner were fine in accordance with the number of stars the hotel had. The staff, expecially the one from the restaurant, were very kind and even helped us organize a surprise birthday cake on a sunday. To conclude all, it was a relaxing trip in a beautifull place.
Joana
family_with_children
February 22, 2023
“Good value for money”
Nice, comfortable room, good food, convenient transport to Studenets
Facilities
Activities
Sauna, Fitness centre, Fishing, Skiing, Games room, Spa and wellness centre, Massage, Billiards, Darts, Hot tub/Jacuzzi, Hiking, Hammam, Horse riding, Indoor pool, Indoor pool (all year), Kids' club, Spa facilities, Steam room, Spa lounge/relaxation area, Spa/wellness packages, Fitness, Walking tours, Bike tours, Themed dinner nights, Live music/performance
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Guests have the option to cancel any cleaning services for their accommodation during their stay
Entertainment and family services
Board games/puzzles, Indoor play area
Food & Drink
Kid meals, Wine/champagne, Breakfast options, Special diet menus (on request), Bar, Restaurant
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas
General
Indoor fireplace, Pets allowed, Family rooms, Non-smoking rooms, Soundproof rooms, Lift, Safety deposit box, Non-smoking throughout, Heating, WiFi available in all areas, Allergy-free room
Internet
Free WiFi, WiFi, Internet services
Outdoors
BBQ facilities, Terrace, Sun terrace
Parking
Parking on site, Parking garage, Parking, Free parking
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Pool and wellness
Swimming Pool, Pool/beach towels, Swimming pool
Reception services
Invoice provided
Safety & security
24-hour security, Key access, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available
Services
Shuttle service, Daily housekeeping, Shuttle service (free), Airport shuttle (additional charge), Lockers, Shared lounge/TV area, Fax/photocopying, Luggage storage, Ironing service, Express check-in/check-out, Packed lunches, Car hire, Tour desk, 24-hour front desk, Room service, Meeting/banquet facilities, Airport shuttle, Business centre, Laundry, Dry cleaning
Ski
Ski storage, Ski school, Ski equipment hire on site
Transport
Airport pick up, Airport drop off
One-Bedroom Apartment
This apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The apartment provides a flat-screen TV with cable channels, a minibar, a seating area, a dining area as well as mountain views. The unit offers 3 beds.
Two-Bedroom Apartment
This spacious suite includes a private bathroom and a seating area with a flat-screen satellite TV. Some rooms have a balcony.
Deluxe Double Room
This room includes a private bathroom and a flat-screen satellite TV.
Family Studio
Featuring free toiletries and bathrobes, this studio includes a private bathroom with a shower and a hairdryer. The studio features a minibar, a seating area, a dining area, a flat-screen TV with cable channels, as well as mountain views. The unit has 2 beds.
Hotel Policies
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