Complex Nero
Pamporovo
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Why people book this hotel
“We stayed from Thursday to Sunday in a two-bedroom apartment”
“We had booked a deluxe double bedroom apartment which came with 2 bathrooms, ver…”
“The apartment was spacious, warm, and clean, and the hotel offers transport to t…”
“It was very clean, the room was permanently hot to the point we didn’t feel any …”
“Breakfast included great selection of food and drinks and we had dinner at the r…”
“A good place to stay for ski, they have a shuttle for ski lift (studenets), the …”
“Everyone was very nice and helpful- at the restaurant, at the reception, at the …”
“The staff were friendly, helpful, and welcoming, which made our stay even more e…”
“The room was clean, the location very good only a few minutes away by car from s…”
“Location, room”
“A wonderful hotel with cozy rooms, a nice pool with a comfortable temperature, a…”
Overview
Offering garden views, Complex Nero is set in Pamporovo and offers a wellness area with a hot tub and a fitness room. Boasting a 24-hour front desk, this property also provides guests with a picnic area. There is a restaurant serving local cuisine, free private parking and an electric vehicle charging station. At the aparthotel, the units come with a wardrobe and a flat-screen TV. Featuring a private bathroom with a shower and a hair dryer, units at the aparthotel also have free WiFi, while some rooms also offer a terrace. At the aparthotel, the units have bed linen and towels. Guests at the aparthotel can enjoy a buffet or a continental breakfast. There is a coffee shop, and packed lunches are also available. Complex Nero also features an indoor pool and a steam room for guests to relax in. For guests with children, the accommodation provides an indoor play area. Skiing and hiking can be enjoyed nearby, while a car rental service and ski storage space are also available on-site. The Wonderful Bridges is 42 km from Complex Nero, while Devil's Throat Cave is 50 km from the property. The nearest airport is Plovdiv International, 69 km from the aparthotel, and the property offers a paid airport shuttle service.
Traveller reviews
VASILEIOS
family_with_children
April 20, 2026
A very good choice. Everything was good. The room was clean, the location very good only a few minutes away by car from studenets and breakfast was good with a variety of goods.
Gery94
family_with_children
March 28, 2026
We stayed from Thursday to Sunday in a two-bedroom apartment. The apartment was spacious, warm, and clean, and the hotel offers transport to the ski slopes and a heated ski storage room, which was very convenient.
Dan
family_with_children
February 24, 2026
Location, room
Tsvetan
family_with_children
February 23, 2026
“Great ski/snowboard holiday in Pamporovo”
We had a great time staying at Nero Hotel for a week long ski holiday. We had booked a deluxe double bedroom apartment which came with 2 bathrooms, very spacious bedrooms, massive living room and kitchen. Breakfast included great selection of food and drinks and we had dinner at the restaurant almost every evening. The Spa facilities felt a bit crowded at times and could have been warmer, but came nice after a long day of ski/snowboard. The daily evening Yoga and Kids Room area were a special treat. We also took advantage of ski equipment discounts provided by the hotel and the free transport to the slopes.
alexandra
family_with_children
February 22, 2026
“Successful ski vacation”
A good place to stay for ski, they have a shuttle for ski lift (studenets), the breakfast was good, the room was big. The personnel helped us with the shuttle, the reservation to restaurant in the town.
Tolciu
extended_group
February 20, 2026
“We definitely recommend!”
We loved the location! It was very clean, the room was permanently hot to the point we didn’t feel any discomfort. Everyone was very nice and helpful- at the restaurant, at the reception, at the pool (where we especially enjoyed their sauna) and a special thank you to Natalia who is an amazing person. We liked everything we ordered at their restaurant which was really convenient because we could eat at our hotel every single night. They definitely deserve all this praise and we’ll definitely be coming back in the future!
ERNTINTZ
couple
February 8, 2026
We stayed one evening at Nero Complex in Pamporovo and were extremely satisfied with our experience. The hotel was very clean, comfortable, and well-maintained. The room was warm and cozy, perfect for the Pamporovo weather. Everything was exactly as described, if not better. The staff were friendly, helpful, and welcoming, which made our stay even more enjoyable. The location is also great — quiet, relaxing, and close to nature. Even though we stayed only one night, we truly enjoyed our time there and would definitely choose Nero Complex again. Highly recommended!
Aleksandra
extended_group
February 3, 2026
“Great except sauna expirience”
All was great except
Ebru
extended_group
January 28, 2026
Especially I would like to thank Ms Natalie and Mr Stephan. They are both so helpful and are really so friendly and warm. The Lady and the gentelman's reputation and the behaviour shaped my next travel plan, choosing of this hotel once more.. Please pass our greetings to them and I would like to underline that such kind of professionals should be supported to shape visitors' choices. Regards, Gokhan Kulualp
Theofanis
extended_group
January 22, 2026
“Everything was good!”
Breakfast, parking, bus to lift, spa area
Denitsa
extended_group
January 19, 2026
“The stay was amazing good. The servise was rwally good, especially the person at the restaurant”
Jovana
family_with_children
January 15, 2026
The staff are friendly, and the hotel is very clean and well-maintained.
Alexios
extended_group
September 15, 2025
“Excellent place to stay all year around”
The place, the rooms all perfect
vasileiou
extended_group
September 14, 2025
The blanket in bed was a bit short to my opinion I am 1,86 and barely my feet was inside
Anastasiia
couple
September 8, 2025
“Good value for the price”
A wonderful hotel with cozy rooms, a nice pool with a comfortable temperature, a sauna, and a jacuzzi. Everything was clean and working in the fall. The breakfast was good with plenty of choices and seating. The room had a view of the mountains.
Augusto Cezar
couple
September 2, 2025
Good value for money. Nice clean accommodation for a excellent price. Nice friendly staff. The breakfast was superb...
Dragan
couple
August 12, 2025
The mountain!!!
Radostin
family_with_children
July 27, 2025
Overall clean and friendly stuff. The free breakfast was good with fresh vegetables and fruits. View from top floors(front facing) is quite good.
Murat
family_with_children
April 27, 2025
electric vehicle charging station
Adina
family_with_children
March 1, 2025
“Excellent”
Close to the ski slope, you can even get by foot, anyway the transport to the slope is a big plus in the morning and afternoon. The apartments are really big and comfortable, the kitchenette is well equipped. Good breakfast, many options.
Facilities
Activities
Sauna, Fitness centre, Fishing, Skiing, Games room, Spa and wellness centre, Table tennis, Hot tub/Jacuzzi, Hiking, Horse riding, Indoor pool, Indoor pool (all year), Spa facilities, Steam room, Spa lounge/relaxation area, Fitness, Walking tours, Tour or class about local culture, Live sport events (broadcast)
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guests have the option to cancel any cleaning services for their accommodation during their stay
Entertainment and family services
Board games/puzzles, Indoor play area
Food & Drink
Snack bar, Wine/champagne, Coffee house on site, Restaurant, Bar, Breakfast options
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas, Food can be delivered to guest accommodation, Breakfast takeaway containers, Delivered food is securely covered
General
Bicycle parking, Family rooms, Non-smoking rooms, Heating, Lift, Safety deposit box, Non-smoking throughout, Designated smoking area, WiFi available in all areas
Internet
Internet services, Free WiFi, WiFi
Outdoors
Garden, Terrace, Sun terrace, Outdoor furniture, Picnic area
Parking
Parking on site, Private parking, Accessible parking, Parking, Free parking
Physical distancing
Cashless payment available, Physical distancing rules followed
Pool and wellness
Swimming Pool, Heated pool, Sun loungers or beach chairs, Swimming pool
Reception services
Invoice provided
Safety & security
24-hour security, Key access, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Face masks for guests available
Services
Private check-in/check-out, Airport shuttle (additional charge), Shared lounge/TV area, Packed lunches, Car hire, Fax/photocopying, Luggage storage, 24-hour front desk, Meeting/banquet facilities, Airport shuttle, Laundry, Ironing service
Ski
Ski storage, Ski school
Transport
Airport pick up, Airport drop off
Deluxe One-Bedroom Apartment
This apartment includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. A kitchen fitted with a refrigerator, kitchenware and a microwave is available for cooking and storing food. Boasting a terrace with garden views, this apartment also offers a seating area and a flat-screen TV with cable channels. The unit has 2 beds.
Deluxe Two-Bedroom Apartment
This spacious apartment includes 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. A kitchen fitted with a refrigerator, kitchenware and a microwave is available for cooking and storing food. Boasting a terrace with garden views, this apartment also offers a seating area and a flat-screen TV with cable channels. The unit has 3 beds.
Deluxe Double Room
Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a wardrobe, a dressing room, parquet floors, a flat-screen TV with cable channels, as well as garden views.
Deluxe Queen Studio
Providing free toiletries, this studio includes a private bathroom with a shower and a hairdryer. The studio provides a flat-screen TV with cable channels, a wardrobe, a dressing room, a sofa as well as garden views. The unit offers 2 beds.
Hotel Policies
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