“Nice apartment in a great historic building.”

Very nice apartment near the sea front and marina.

Stunning view from balcony.

“After this terrible experience we will never again book an apartment through agency.”

The only good things about the apartment are the location and the view, that is why they can afford to charge so much for such a low quality place. Apartment could be great, but since it was cheaply made and it is clearly poorly maintained, you can feel from the very start it was made to be making lots of money with zero investment and no care. We were constantly worrying we will end up breaking whatever we touch since everything is of such bad and cheap quality. The cleaning is done to the bare minimum. Not sure if anyone actually cleaned (only the beds were made properly and there were fresh towels). There was dust everywhere (hairdryer was white so dusty it was and is originally black; all the shelves in both bathroom and living room were full of clearly noticeable dust; glass tables in the living room you could write on so dusty they were and after wiping the living room table the tissue ended up being black). Seemed like the floors were just swept not vacuumed and there were stains everywhere. Both of the couches as well as shower floor were dirty. Kitchen is there, but it is pretty useless as there are absolutely no essentials (no salt, no pepper, no oil). The worst part is that there is not even a sponge nor a kitchen towel which makes it almost impossible to properly wash dishes. If you are coming during the colder months: air conditioning had no real heating option (or at least it was not functioning) so we were pretty cold in the evenings and it was impossible to dry the towels in any way. Heating was not on as it cannot be activated before December - we were informed about this via text message on December 2nd, being in the apartment already from November 30th. And we were asked if someone can come in the apartment to activate it while we are not in the apartment, cause they cannot tell us the fixed time of when they would come. Are you serious? What kind of agency are you? Coming in the apartment while guests are away? Where have you seen that?

Good place, good localisation, nice view. Free parking close to flat.

“Great apartment, nice location.”

The apartment is newly renovated, with high-quality facilities. There is everything you might need, from a kitchen, including a fridge and a freezer, to a washing machine, an ironing board, etc. The location is quite central, although near the port and not exactly great for walking at night. Although there is no reception, the staff was responsive via message and was accommodating to solve a big problem that we faced upon arrival. There was no water! The problem was central to the whole building, but they offered a practical solution (another apartment until the problem was solved).

“Loved the location but improvement needed.”

The property was spacious and light and it was fantastic to have two balconies.

Constant drilling from 7am on weekdays. This is listed as "good for remote working", which is incorrect with the drilling next door. Extremely loud as it's so close.

Location

“beautiful views over the bay of an amazing city.”

fantastic location for seeing the festival fireworks, with great views of the bay of Palermo. the apartment is also walking distance to all the central sites, the train station and the port. the apartment is spacious and well equipped. I didn’t really use the kitchen or washing facilities but they looked good ( I was on holiday so making coffee was my limit). Angelo who met us, was very nice and made sure we had all the information that we needed. we also got an earlier check in. we didn’t try any of the tours wonderful Italy do as we have been here many times. lastly the bed was very comfortable, the air conditioning perfect , double glazing very efficient and lots of plug points.