The room was nice with the comfortable beds . But we got a bit of issues then arrived they did see our booking even I gave at the reception all the proof that we book it . In overall it tooks around hour to fix the situation and it was already late . The receptionist wasn’t very helpful and stressed me out with his response, as I told later he was joking but it doesn’t sounds for me as a joke. He ask us to pay again for the room we paid already and even after proof on payment from the booking he still tell us that we living that night for free there . It was a bit rude and not respectful, he don’t even tell us where we can eat in the morning or where is the pool and hove it’s work .it was seems like we owe him something. But the other costumers he treated much better, so I don’t understand what was the problem. I politely ask his to solve our problem with the room so maybe that’s he don’t like , but this is the part of his job.

“Great hotel. lovely staff!!”

Everything was great and as expected. Great location.

“Very comfortabke stay. Enjoyed the kitchen with large fridge and keurig maker.”

Bagels and yogurt and apples and bananas was good. My husband liked the scrambled eggs.

“Not bad”

Hotel personnel was really helpful. The location is ok, not too far from the city and not too far from the ski resorts in the area.

Staff were friendly, hotel was quiet.

“Standard hotel, not really worth the price”

Room was spacious and clean, bed was comfortable. Kitchenette in the room was quite well equipped, though we didn't use it. Easy parking.

The location was close to a lot of Kanata's entertainment and shopping venues

“Fantastic”

It was excellent customer service and location was excellent. They can improve in breakfast

“Very comfortabke stay. Enjoyed the kitchen with large fridge and keurig maker.”

Bagels and yogurt and apples and bananas was good. My husband liked the scrambled eggs.

“Good not blown away for the price value overshadowed Quality.”

rooms were clean and tidy and had everything we needed. Shower needs a bit of maintenance, the rest of the room was great and comfortable. Bed was great.

the room was very dirty and the bad smell makes me unable to sleep , the breakfast was big lie very poor breakfast and the person who's responsible for breakfast was very rude , really was abad choice

“Everything was pretty good for the exception of the heat, not working in the room”

Not bad

Easy check in and my request for ground floor room was accommodates. Dining room staff prepared breakfast choice to accommodate my dairy allergy. Cleaning staff were polite, thorough and provided extra dishwasher pod. Conveniently located near shopping centre with everything needed for our stay. Quiet, safe location. Overall a perfect experience!

“excellent hotel”

Location cleanliness

“Decent stay, just 2 things for management to consider”

Easy to get to and had a yard for dog. Comfortable facilities. A change in booking was accommodated.

Breakfast was not good as other hotels.

I enjoyed having a rotation of hot items for breakfast.

Hospitality

“Could be better.”

Big room.