“It was very good!!”

“Absolutely not worth the money, even in an emergency situation I would reconsider this place.”

Nothing

I booked two rooms for a family trip for 5 adults and 1 child under 12, and paid an additional fee to include breakfast for all family members. After checking out, I received the hotel invoice and noticed that the hotel had charged the full breakfast cost for all 5 adults. I contacted the hotel by phone, and after reviewing the reservation, the hotel acknowledged that the invoice had been incorrectly calculated and offered to refund the breakfast charges for 4 adults. However, this is still inconsistent with the reservation terms that I booked and paid for through Booking.com. The Booking.com confirmation explicitly states for both rooms that “Breakfast is included in the final price,” while also clearly listing the registered occupancy: Room 1: 3 adults Room 2: 2 adults and 1 child The hotel explained that its internal policy only includes breakfast for 2 adults per room, and that additional adults are subject to extra charges. However, this limitation was never disclosed anywhere in the Booking.com reservation confirmation. There is no indication that breakfast coverage is limited, partial, or subject to additional charges for registered guests. Honestly, the breakfast fee for one additional adult is not a significant amount. The most disappointing part of this experience is that the hotel is shifting the responsibility back to the booking platform, while customers are left in a very weak position after relying on the confirmed reservation details and completing payment in good faith. As customers, we booked and paid entirely based on the confirmed reservation terms provided through Booking.com. Any discrepancy, omission, or miscommunication between the hotel and the booking platform should not be transferred to the customer after the reservation has already been confirmed and paid according to the stated conditions. In addition, when making the reservation, I specifically requested that the two rooms be located next to each other if possible, as this was a

“Convenient locaiton only!”

The hotel was ideally located near stories, restaurants and attractions. It also had a small kettle to boil water which was very helpful.

Very convenient location - next to the grocery store, a lot of restaurants nearby and it is within the walking distance to multiple attractions.

“Too expensive”

The location suited the visit purpose

Location

“Very nice location for center of the city business and tourist attractions.”

Excellent location. Staff were very courteous and attentive Hilda even went further helped us to get into the building parking assisted us with our luggage to get to the room. Room was very quiet and comfortable.

The place was very clean, well located and beautiful

“Good hotel in a good neighbourhood”

Location, front office desk staff, room size,

“Very nice stay”

The location is great with a fall , grocery store across the street. Walk to most everything you want to see. The pool is large and well maintained.

Nice hotel with good location

Location is excellent and the staff is so polite and professional

“Good choice in central Ottawa”

Central Friendly staff Comfortable room

Housekeeping

“Every one was helpful and friendly”

Clean and comfortable and close to city centre

“overall good.”

location

“Stay was good”

Location was good; facility was excellent

The staff was extremely friendly and the hotel was very pleasant to stay. It was in a very convenient location and most of attractions are within walking distance.

The location was ideal and the gift shop was nice.