Upstairs Hotel
Hertstraat 15
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Why people book this hotel
“Perfect location”
“Nice hotel, just few steps to beachfront”
“The staff were fantastic”
“Very friendly and helpful staff”
“Breakfast was really delicious - a huge selection of very tasty food”
“Amazing breakfast”
“Our 2 person room was a really nice size”
“Modern contemporary type of hotel, rooms are great, with recent coffee machines …”
“De ligging is perfect, strand, centrum, parking vlakbij”
“Would be great if they had an arrangement with the parking coming which is so co…”
“The shower/toilet is spacious and clean-looking and has big bottles of shampoo, …”
Overview
Boasting a shared lounge, a terrace as well as a bar, Upstairs Hotel is set in the centre of Ostend, 90 metres from Oostende Beach. The property is situated 26 km from Boudewijn Seapark, 27 km from Bruges Train Station and 28 km from Bruges Concert Hall. The accommodation offers evening entertainment and a 24-hour front desk. All guest rooms at the hotel come with a flat-screen TV with cable channels and a safety deposit box. Featuring a private bathroom with a shower and free toiletries, rooms at Upstairs Hotel also feature free WiFi, while some rooms also feature a city view. Guest rooms will provide guests with a fridge. Guests at the accommodation can enjoy a buffet or a continental breakfast. You can play table tennis at Upstairs Hotel, and the area is popular for cycling. Beguinage is 28 km from the hotel, while Minnewater Lake is 29 km from the property. Ostend - Bruges International Airport is 6 km away.
Traveller reviews
Margot
couple
May 29, 2026
De ligging is perfect, strand, centrum, parking vlakbij
Louise
family_with_children
May 26, 2026
Breakfast was really delicious - a huge selection of very tasty food. Our 2 person room was a really nice size. beds v comfy
Michelle
family_with_children
May 24, 2026
“AMAZING!”
We love this Hotel. It’s the third or fourth time we stayed there. Very entertaining especially for kids. Amazing breakfast. Perfect location. Would be great if they had an arrangement with the parking coming which is so conveniently located just outside the hotel but quite costly. Especially considering we got the hotel at a rather high price apparently from Booking.com, compared to what other residents paid.
giancarlo
extended_group
May 23, 2026
“Excellent location, clean, comfortable and amazing staff”
This place is incredible. The lay out is really cool and different in an amazing way. The staff were fantastic. All of them ! But especially Arno. He was so helpful and so friendly and an all round amazing guy. Slap bang in the middle of town too. Will definitely return. Can’t recommend it enough!!
Wiriamza
solo_traveller
May 19, 2026
Nice hotel, just few steps to beachfront
Derek
couple
May 19, 2026
“Great place close to the beach, perfect for a short getaway.”
The location of the hotel is excellent, very close to the sea. Very friendly and helpful staff. Modern contemporary type of hotel, rooms are great, with recent coffee machines and excellent bath rooms. Comfy beds. And an excellent lobby to hang around with your kids.
Els
couple
May 9, 2026
“Perfect”
Ligging en accomodatie
Frank
solo_traveller
May 3, 2026
“Just great”
An extraordinary place to spend time on Ostende. Next to the beach, loads of restaurants around the corner. Just perfect.
Margaret
solo_traveller
April 23, 2026
The rooms are big enough with enough space for clothes. The shower/toilet is spacious and clean-looking and has big bottles of shampoo, conditioner, shower gel, body lotion and hand wash. Towels were changed every day. The coffee machine works and there's a fridge. The bed is comfortable. This time I had breakfast included and it was excellent. A bottle of water was left every day
Annika
family_with_children
April 5, 2026
“Amazing”
Beautiful hotel. Great staff. The slide was amusement enough to keep the children happy. I wish there was a discount for the parking and the breakfast would be cheaper. Amazing hotel, very comfortable. Enjoyed the complimentary coffee and water. Thank you!
keith
extended_group
February 22, 2026
The breakfast was excellent. Good for kids and the location for the beach and parking was spot on.
Jugatx
couple
February 8, 2026
Staff was amazing!
Valerie
extended_group
January 26, 2026
“I would give a 10/10 if there would be freshly squeezed orange juice 😊”
Perfect location, great breakfast, friendly staff
Miriam
couple
January 23, 2026
“Fantastic getaway hotel, very comfortable, modern, incredible breakfast en great staff.”
For a small room, my room was actually quit big. So very happy about that. The room was very comfortable, big bathroom and all the things you need. I particularly like the "don't slip" mats for the showers.
Wiriamza
extended_group
January 19, 2026
The location nice
James
couple
January 12, 2026
“Very cool place, nice staff, nice vibe”
The atmosphere, ‘vibe’ from the staff… could just be a Belgian thing
yvonne
couple
January 4, 2026
“Super!”
Ligging is echt perfect
Katarzyna
family_with_children
December 2, 2025
“Nice weekend stay! Consider to come back again”
Ideal hotel for families with kids! Great location
Valerie
family_with_children
November 24, 2025
Very nice hotel, great central location, friendly staff esp. at the reception, superb breakfast
joris
couple
November 19, 2025
“Loved it 😍”
Great hotel with a nice cosy New York style vibe.
Facilities
Activities
Golf course (within 3 km), Games room, Table tennis, Windsurfing, Cycling, Mini golf, Beachfront, Evening entertainment, Beach, Walking tours, Bike tours
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Linens, towels and laundry washed in accordance with local authority guidelines, Guest accommodation is disinfected between stays, Guest accommodation sealed after cleaning, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay
Entertainment and family services
Indoor play area
Food & Drink
Kid-friendly buffet, Special diet menus (on request), Wine/champagne, Fruits, Coffee house on site, Snack bar, Bar
Food & drink safety
All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas
General
WiFi available in all areas, Pets allowed, Non-smoking rooms, Soundproof rooms, Family rooms, Safety deposit box, Lift, Non-smoking throughout, Heating
Internet
Free WiFi, WiFi, Internet services
Outdoors
Terrace, Outdoor furniture
Physical distancing
Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed, Screens or physical barriers placed between staff and guests in appropriate areas
Reception services
Invoice provided
Safety & security
24-hour security, Key access, Key card access, Security alarm, Smoke alarms, CCTV in common areas, CCTV outside property, Fire extinguishers
Safety features
Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals, Thermometers for guests provided by property, Face masks for guests available
Services
Shared lounge/TV area, Daily housekeeping, Concierge service, Private check-in/check-out, Luggage storage, Business centre, Meeting/banquet facilities, 24-hour front desk, Express check-in/check-out
Transport
Public transport tickets
Extra Large Room
Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features a wardrobe, a safe deposit box, parquet floors, a flat-screen TV with cable channels, as well as an inner courtyard view. The unit has 3 beds.
Large Room
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a seating area, a wardrobe, a safe deposit box, a flat-screen TV with cable channels, as well as an inner courtyard view. The unit offers 2 beds.
Large Room with Streetview
This double room has a seating area.
Medium Room
Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a flat-screen TV with cable channels, a seating area, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit offers 2 beds.
Medium with Streetview
This double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 1 bed.
Small Room
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a flat-screen TV with cable channels, a wardrobe, a safe deposit box, parquet floors as well as an inner courtyard view. The unit offers 2 beds.
Penthouse
This penthouse comes with a terrace.
Hotel Policies
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